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研究生: 賴永坤
Lai, Yung-Kun
論文名稱: 當檨仔乾走上電商商業智慧平台-蜜旺果網路營銷績效之分析與預測
When Dried Mango Walks onto the EC-BI Platform:The Analysis and Prediction of Operation and Marketing Performance in MiWanGo Case
指導教授: 李昇暾
Li, Sheng-Tun
學位類別: 碩士
Master
系所名稱: 管理學院 - 高階管理碩士在職專班(EMBA)
Executive Master of Business Administration (EMBA)
論文出版年: 2018
畢業學年度: 106
語文別: 中文
論文頁數: 46
中文關鍵詞: 商業智慧芒果乾加工 商務網路行銷
外文關鍵詞: Business Intelligence, Mango Dry Processing, Business Internet Marketing
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  • 芒果是臺灣前五大經濟水果,近年來由於消費者健康意識抬頭,以天然原味在地生產為訴求的玉井芒果乾成為很受歡迎的臺灣味伴手禮。也隨著網路購物平台的興起,配合網站的人性化視覺及文案設計,與日趨便利的物流服務如:宅配業者的宅配到府、指定時間服務、到店取貨、貨到付款等物流及金流的創新,消費者能透過即時方便的購物平台,迅速購買芒果乾等傳統農產品。然生產芒果乾業者多屬於微小型農企業,網路行銷資源相對薄弱。本研究將透過建立商業智慧模型以深入了解農產加工品購物網站之客戶購買行為,分析農產公司網站訂購歷史資訊數據,以建立該農產公司消費者之購物型態,以做為輔助未來行銷策略活動之制訂,以達精確行銷之效。
    商業智慧方法(Business Intelligence, BI)是將原始資料如何轉變成對企業有用的資訊跟智慧的一個活動流程,透過分析(Analysis)、洞悉(Insight)、行動(Action)、衡量(Measurement)等四個不斷循環的商業智慧流程萃取海量資料中的有效資訊,並透過建立線上分析處理(Online Analytical Processing, OLAP)的資料結構及模型架構了解該農產公司消費者之購物型態與行銷策略之關係與因數,建立指導性和預測性分析做為行銷策略的方針。
    本研究透過商業智慧雛形系統之建置,彙整蜜旺果公司2014至2017年商務網站瀏覽及交易之海量歷史交易資紀錄,依據研究主題相關需求,提供即時且完整的人性化視覺分析,以洞悉個案公司商務網站之整體消費行為面貌並協助找出目標客群,並了解目前台灣芒果乾業者等微農企業的社會功能與可能面臨的危機,提供業者更妥適、精確的行銷參考策略。並做未來之經營業績預測,以輔助相關決策人員做出更妥適有效益之行銷策略,使之在芒果乾產業中保有競爭經營優勢。

    Mango is the one of the top five economic fruits in Taiwan. Due to rising consumer health awareness in recent years, Yujing dried mangoes, which are naturally produced in the local area, have become a popular Taiwanese gift and souvenir. With the rise of online shopping based on user-friendly visual and textual design of the website, and the increasingly convenient logistics services such as home delivery and designated time services, now consumers can quickly purchase traditional products such as dried mangoes through instant and convenient shopping platforms. However, dried mangoes are mostly produced by micro-agricultural enterprises, and their network marketing resources are relatively weak. This study will establish a business intelligence model to gain insights into the customer purchase behavior at the shopping website of agricultural products. Moreover, we shall analyze the agricultural company's website ordering information to establish a shopping model for precision sales and marketing strategies.
    Business Intelligence (BI) aims at transforming raw data into information and intelligence that are useful to the enterprise. Through the processes of analysis, insight, action, and measurement, BI can extract effective information from massive data, and help people understand the relationship between the shopping model of the agricultural company and the marketing strategy by establishing an online analytical processing (OLAP) data structure and model architecture for predictive analysis.
    Through the establishment of a BI prototype system, this study captures massive data of browsing and transactions from Miwango Company's website from 2014 to 2017, providing immediate and complete visual analysis and feedbacks based on relevant topics for business needs. The analysis of overall consumer behavior helps to identify target customers and understand the social functions and potential crises of micro-agricultural enterprises such as Taiwan's dried mangoes, providing a more appropriate guidelines for decision-makers to make more effective marketing strategy for precision sales. Such a system can effectively help the company to maintain a competitive business advantage in the dried mango industry.

    摘要 I 誌謝 VII 目錄 IX 圖目錄 XI 表目錄 XIII 第一章 緒論 1 1.1研究背景與動機 1 1.2研究目的 2 1.3研究範圍 2 1.4研究流程 3 第二章 文獻回顧 5 2.1芒果產業現況 5 2.1.1芒果乾的製作 5 2.1.2臺灣芒果乾產業演進 6 2.1.3農產品網路行銷 9 2.2商業智慧 11 2.2.1商業智慧方法論 11 2.2.2資料的多維度模式 13 2.2.3線上分析處理 13 2.2.4商業分析類型 16 2.4小結 17 第三章 研究方法 18 3.1研究工具 18 3.2商業智慧雛型系統的建置 18 3.2.1資料倉儲建置流程 18 3.2.2線上即時分析處理與商業智慧視覺化工具 20 3.3小結 21 第四章 研究結果與分析 22 4.1研究對象 22 4.2結果與分析 22 4.3小結 41 第五章 結論與建議 42 5.1結論與建議 42 5.2管理意涵 43 5.3未來研究 44 參考文獻 45

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