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研究生： 巴札爾
Gonchig, Bayarjargal
論文名稱： Measuring Central Bank Information Systems Success: Analysis of Internal and External Systems
Measuring Central Bank Information Systems Success: Analysis of Internal and External Systems
指導教授： 陳正忠
Chen, Jeng-Chung
學位類別： 碩士
Master
系所名稱： 管理學院 - 國際經營管理研究所
Institute of International Management
論文出版年： 2014
畢業學年度： 102
語文別： 英文
論文頁數： 86
外文關鍵詞： Information systems success model, Central bank information systems, User performance, System importance, Mixed methods sequential explanatory design
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    • As the information systems involvement in every different sector is increasing, this paper specifically focuses on e-government, or more detailed, central bank information systems success. Based on DeLone and McLean’s Information Systems Success Models and Seddon and Kiew’s Path Model, information systems success and influential factors for successful systems are evaluated exampling two different systems representing external and internal systems of the Central Bank of Mongolia. Comparison analysis is developed using different research methods, quantitative approach for the external system and mixed methods approach for the internal system depending on the different amount of users.
    Measured by evaluation of actual users of the systems, research results show mostly positive conclusions along with unsupported results of service quality and system quality. Negative and insignificant results are further explained by interviews with internal system users. The external system is resulted having more positive and significant effects compared to the internal system.

    ABSTRACT I ACKNOWLEDGEMENTS II TABLE OF CONTENTS IV LIST OF TABLES VIII LIST OF FIGURES IX CHAPTER ONE INTRODUCTION 1 1.1 Research Background and Motivation. 1 1.2 Research Objectives and Contributions. 4 1.3 Research Procedure. 5 1.4 Research Structure. 6 CHAPTER TWO LITERATURE REVIEW 8 2.1 Central Bank Information Systems. 8 2.2 Theoretical Background. 9 2.2.1 DeLone and McLean IS Success Model (1992). 9 2.2.2 IS Success Model Extension. 10 2.2.3 Updated IS Success Model. 12 2.3 Definitions of Relevant Research Variables. 14 2.3.1 System Quality. 14 2.3.2 Information Quality. 14 2.3.3 Service Quality. 15 2.3.4 System Importance. 15 2.3.5 Usefulness. 16 2.3.6 User Satisfaction. 17 2.4 Definition of Dependent Variable. 17 2.4.1 User Performance. 18 2.5 Development of Research Hypotheses. 18 2.5.1 The Relationship of System Quality with Usefulness and User Satisfaction. 18 2.5.2 The Relationship of Information Quality with Usefulness and User Satisfaction. 19 2.5.3 The Relationship of Service Quality with Usefulness and User Satisfaction. 20 2.5.4 The Relationship of Importance of the System with Usefulness and User Satisfaction. 21 2.5.5 The Relationship between Usefulness and User Satisfaction. 21 2.5.6 The Relationship between Usefulness and User Performance. 22 2.5.7 The Relationship between User Satisfaction and User Performance. 22 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 23 3.1 Conceptual Framework. 23 3.2 Summary of Hypotheses. 24 3.3 Methodology One (Independent Quantitative Methods). 25 3.4 Methodology Two (Mixed Methods). 25 3.5 Quantitative Analysis. 26 3.5.1 Construct Measurements. 27 3.5.2 Statistical Methods. 30 3.6 Qualitative Analysis. 31 3.7 Sampling Plan. 32 3.8 General Characteristics Question Items. 32 CHAPTER FOUR RESEARCH RESULTS 33 4.1 External System. 33 4.1.1 Characteristics of Respondents. 33 4.1.2 PLS SEM Factor Analysis. 34 4.1.3 Partial Least Squares Equation Modeling. 37 4.2 Internal System. 38 4.2.1 Characteristics of Respondents. 38 4.2.2 PLS SEM Factor Analysis. 39 4.2.3 Partial Least Squares Equation Modeling. 43 4.3 Interview. 44 4.3.1 Characteristics of Respondents. 45 4.3.2 Interview Procedure. 45 4.3.3 Interview Results. 46 CHAPTER FIVE CONCLUSION AND SUGGESTIONS 53 5.1 Research Conclusion. 53 5.2 Research Discussion and Implications. 54 5.2.1 Discussion. 54 5.2.2 Implications. 57 5.3 Research Limitations. 58 REFERENCES 59 APPENDICES 67 Appendix 1:Questionnaire (English) 67 Appendix 2: Questionnaire (Mongolian) 71 Appendix 3: Interview Transcript (Commercial bank users) 75 Appendix 4: Interview Transcript (Central bank users) 81 Appendix 5: Interview Transcript (IT Engineer) 84

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