員工是公司重要的資產，駕駛員是行車安全關鍵人物，對於運輸業更顯得重要，客運公司長期招募駕駛員，顯見駕駛員人力常態性不足情形，依據相關研究，駕駛員離職原因與工作壓力是有顯著正向關係；近年媒體報導關於駕駛員在開車時昏迷，或心肌梗塞發作、中風等事件，從衛生福利部相關資料顯示，長途客運駕駛員是心血管疾病候選人，主要原因是工作壓力大。
過往駕駛員工作壓力相關研究對象多為市公車、遊覽車、計程車，而國道客運駕駛員工作特性不同，因此本研究以國道客運駕駛員為研究對象，以JD-R模型探討其形成工作壓力的原因及工作壓力造成的後果，前因工作要求以家-工作衝突、工作不安全感，工作資源以主管支持、報酬公平對於工作壓力的關聯性，及工作壓力對於危險駕駛、幸福感、離職意向的關聯性。
本研究共回收322份有效問卷，經樣本敘述性統計、單因子變異數、信度分析、驗證性因素分析、結構方程模式進行分析，結果顯示：
一、工作要求(家-工作衝突、工作不安全感)對於工作壓力有正向影響。
二、工作資源(主管支持、報酬公平)對工作壓力有負向影響。
三、工作壓力對幸福感有負向影響，對於危險駕駛及離職意向有正向影響。
四、工作壓力在每日駕車時間(12小時以上>11小時以下)、月休天數(4~7日>8~9日)有顯著差異性。
五、離職意向與月休天數(4~7日>8~9日)、每月薪資(7萬以上>4~6萬)有顯著差異。
由研究結果可知工作壓力是駕駛員離職意向的前因，遠因是家-工作衝突、工作不安全感，而工作資源可降低工作壓力，因此減少工作要求及增加工作資源兩方向著手改善駕駛員工作壓力，進而增進幸福感並降低離職率，以維持運輸業永續發展。

Drivers are important asset to transportation companies. The resignation usually has negative impacts on the organization. According to research,job stress has positive effect to drivers’ turnover.While driving, there are incidents such as myocardial.infarction.or stroke in recently years,The Ministry of Health and Welfare shows that long-term transportation drivers are candidates for cardiovascular because of job stress.
The purpose of this study is to find out the factors of highway bus drivers’ stress.Using the Job Demand and Resource Model(JD-R Model) to explore the cause and effect of highway bus drivers’ stress.A total of 322 valid questionnaires were collected from bus drivers. Analysis of Variance (ANOVA), Confirmatory Factor Analysis(CFA), Structural Equation Modeling(SEM) analysis are used to examine the influence of home-work conflict, job insecurity, supervisor support and pay fairness on job stress and the relationship between job stress, risky driving, well-being, and turnover intention .
After using SEM analysis,we found that (1)Job demands of highway bus drivers have positive effect on job stress.(2)Job resources have negative effect on job stress.(3)Job stress has negative impact on well-being, but positive impact on risky driving and turnover intention.

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