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研究生: 蘇建璋
Su, Chien-Chang
論文名稱: 領導風格、組織結構與組織績效之關聯性研究 -以台灣警察機關為例證
The Correlation between Leadership Style and Organizational Structure to Organizational Performance– An Empirical Study of Police Administration in Taiwan
指導教授: 吳宗正
Wu, Chung-Cheng
學位類別: 碩士
Master
系所名稱: 管理學院 - 高階管理碩士在職專班(EMBA)
Executive Master of Business Administration (EMBA)
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 101
中文關鍵詞: 組織結構組織績效領導風格
外文關鍵詞: Organizational Structure, Organizational Performance, Leadership Style
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  • 組織績效是企業的主要工作目標。員工對組織的認同、員工對組織的滿意度、顧客對組織的滿意度、營業目標與盈餘目標的達成度、投資報酬率等,均屬於組織績效的範疇。面對當前競爭劇烈的產業環境,必須有優質的組織領導與組織架構及系統,方能在變化快速的環境因素中達成組織預訂的績效。警察機關與企業機構同樣關注「組織績效」的提升與追求。警察機關在人力有限及社會治安環境惡化之情況下,如何提升組織績效,實係各警察機關在經營管理上,必須重視的課題。
    本研究以台灣警察機關員警為母體,探討其領導風格、組織結構與組織績效之關連性。研究結果顯示:
    1. 警察機關在年齡、教育程度、服務年資、工作性質及職稱等,對領導風格、組織結構與組織績效均有顯著差異。
    2. 領導風格對組織結構有顯著的直接效果,且其關聯為負相關,表示組織結構越嚴謹或分工細密,則可替代領導功能,領導反而變為無關緊要。
    3. 在組織績效的影響因素部份,領導風格、組織結構對組織績效都有顯著性的直接效果,其關聯為正相關,表示對領導風格或是對組織結構的認同度越高時,組織績效也就越好。
    4. 領導風格經由組織結構對組織績效的間接效果,加上領導風格對組織績效的直接效果就是總效果,本研究總效果為正相關,表示同時對領導風格及對組織結構的認同度越高時,則組織績效也就越好。

    Organization performance is the primary goal of an enterprise. The scope of organization performance covers the employee’s organization identification and organization satisfaction, the customer’s organization satisfaction, the completion rate of trade and earnings target, and ROI (rate of return on investment). Facing the severe competition of the industry environment, business must have excellent organization leaders as well as an organizational structure and system so as to achieve a fixed target. Police institutions, like business institution are paying attention to promote and pursue the “organization performance”. Limited by police institution’s shortage of human resource and the worsening of social order, how to promote the “organization performance” has become the main topic of every police institution.
    The survey matrix of this research is limited to the police officers of Taiwan police institutions. We investigate the correlation between leadership style and organizational structure to organizational performance.
    The findings of this research are summarized as follows:
    1. No matter what gender, age, education level, career service, job functions or position Taiwan police institutions share, they have significant diversity correlation between leadership style, organization structure, and organization performance.
    2. Leadership style has evidently direct effect on organization structure; the correlation in-between is negative. It shows that the more rigorous the organization structure is or the more meticulous the division-labor is, the organization structure may replace the effect of leadership and makes it nothing important.
    3. As to the factors influencing organization performance, both leadership style and organizational structure have evidently direct effect on organization performance; the correlation in-between is positive. It shows that the more identification with leadership style or organizational structure the police staff has, the better the organization performance is.
    4. The indirect effect from leadership style through organizational structure to organization performance and the direct effect from leadership style amount to the total effect, which is positively correlated. It specifies that the more identification with leadership style and organizational structure the police staff simultaneously has, the better the organization performance is.

    中文摘要 I ABSTRACT II 誌 謝..... III 表目錄... VIII 圖目錄... XI 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 研究對象與範圍 4 第四節 研究流程 6 第二章 文獻探討 7 第一節 領導風格 7 2.1.1 領導的意義 8 2.1.2 領導理論的演變 9 2.1.2.1 特質理論 9 2.1.2.2 行為理論 10 2.1.2.3 權變理論 12 2.1.2.4 互動理論 16 2.1.3 領導的替代性探討 18 第二節 組織結構 19 2.2.1 組織結構的意義 19 2.2.2 組織結構的要素 20 2.2.3 組織結構的內涵 21 2.2.3.1 水平分工 22 2.2.3.2 垂直分工 22 2.2.3.3 整合模式 22 2.2.4 組織設計的模式 23 2.2.4.1 機械式和有機式組織 23 2.2.4.2 傳統與現代的組織 24 2.2.5 組織設計權變因素 26 2.2.5.1 策略與結構 26 2.2.5.2 規模大小與結構 27 2.2.5.3 技術與結構 27 2.2.5.4 環境不確定性與結構 27 2.2.6 當前警察機關組織概況 28 第三節 組織績效 33 2.3.1 組織績效的意義 33 2.3.2 組織績效衡量指標 33 2.3.2.1 工作表現 34 2.3.2.2 工作滿意度 35 2.3.2.3 倫理 35 2.3.2.4 服務品質 36 2.3.3 警察機關之組織績效概況 36 第四節 各構面間之相關文獻 43 2.4.1 領導風格與組織結構 43 2.4.2 領導風格與組織績效 44 2.4.3 組織結構與組織績效 44 2.4.4 領導風格、組織結構與組織績效 45 第三章 研究方法 46 第一節 研究架構與假設 46 3.1.1 研究架構 46 3.1.2 研究假設 48 第二節 操作性定義 48 第三節 資料收集 52 第四節 資料分析方法 53 第四章 資料分析 60 第一節 樣本代表性檢定 60 第二節 敘述性統計 62 第三節 信度分析 66 第四節 因素分析 67 第五節 效度分析 69 第六節 差異性分析 73 第七節 線性結構關係模式 80 第五章 結論與建議 85 第一節 研究結論 85 5.1.1 敘述性統計 85 5.1.2 差異性分析 86 5.1.3 線性結構模式分析 88 5.1.4 文獻驗證假設結果分析 88 第二節 對後續研究之建議 90 5.2.1 對警察機關之建議 91 5.2.2 對各界(領導者)的建議 92 5.2.3 對後續研究之建議 92 參考文獻 94 本研究問卷 98

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