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研究生: 林佑勳
Lin, Yu-Hsun
論文名稱: 廣告訴求與涉入程度對廣告效果的影響 -彩妝品為例-
The Influence of Advertisement Style and Involvement on Effect of Advertisement - a case of cosmetics -
指導教授: 張海青
Chang, Hae-Ching
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 82
中文關鍵詞: 感性訴求彩妝產品廣告訴求廣告效果消費者涉入程度理性訴求
外文關鍵詞: feeling style, thinking style, customer involvement degree, advertisement effect, advertisement style, cosmetic
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  • 台灣不僅在電子、半導體產業為國外知名品牌代工,許多歐、美、日知名品牌化妝品,也由台灣生產製造再行銷全球,台灣彩妝品產業隨著製造技術的成熟,逐漸由代工邁向自有品牌。Vaughn(1980)學者利用FCB模式,認為化妝品可歸類於消費者感性思考決策與高產品涉入之範疇,但隨著彩妝品技術不斷提昇,功能多樣且複合化,本研究想探討彩妝產品搭配何種廣告訴求會有較良好之效果,並了解對不同廣告訴求偏好之消費者其背景資訊,並希望能提供予業界建議。

    本研究根據研究動機及目的,加入消費者涉入研究構面,利用因素分析、變異數分析、T檢定、集群分析、卡方檢定,對問卷資料加以分析、歸納與解釋,並得到結論如下:
    1、無論在廣告態度、產品態度與購買意願上,理性訴求較感性訴求有顯著之效果。2、產品渉入程度低相較於涉入程度高之消費者,面對不同廣告訴求的操弄有明顯的
    喜好反應,代表廣告影響對低涉入消費者有較強烈的影響。
    3、利用集群分析對理性廣告訴求持正面態度之消費者與對感性訴求持正面態度之消
    費者,兩者在背景構成比例上有顯著的差異,其中在「學歷」、「科系」、「喜
    愛的休閒活動」三方面有所發現。
    4、由此三項「背景」出發,利用觀察法對人口統計資料做分析,發現受測理性廣告
    訴求,有較良好廣告效果者,在「工作需要」、「禮貌端莊」、「加強氣色」、
    「朋友影響」這四方面購買彩妝動機,有較高的認同;相反的,受測感性廣告訴
    求,有較良好廣告效果者,在「愛美漂亮」、「吸引注意」、「朋友影響」這三
    方面購買動機,有較高認同感。

    Because the manufacturing techniques gradually mature, the cosmetic industry changes from OEM to OBM. In Vaughn(1980)opinions, cosmetics can be products of feeling decision and high involvement. However because the manufacturing techniques gradually improves, cosmetics become more and more compound functional. As a result this research wants to discuss that what kinds of style of advertisements of collocated with cosmetics will have better effect and understand backgrounds of consumers who have different preference for different styles of advertisements.
    This research also adds the consumer involvement facet and gets conclusions as below:
    1、Advertisements of thinking style have significant effect than of feeling style on the attitude of advertisement、attitude of product and desire for purchase facets.
    2、Consumers of low product involvement facing different styles of advertisement have more obviously affinity than those of high product involvement. It means that the advertisements can influence consumers of low product involvement more powerfully.
    3、The 「education」、「major」、「leisure activity」 of consumers who have positive attitudes to advertisements of thinking style are different significantly from those of consumers who have positive attitudes to advertisements of feeling style.
    4、The motivations of consumers who have better advertisement response to advertisements of thinking style for buying cosmetics are 「need for work」、「manner」、「enhancing color」 and 「affected by friends」; on the other hand motivations of consumers who have better advertisement response to advertisements of feeling style for buying cosmetics are 「good-looking」、「attracting」、「affected by friend」.

    第一章 緒論 1 第一節 研究背景 1 第二節 研究動機 3 第二章 文獻探討 5 第一節 化妝品定義與分類 5 第二節 廣告概論 6 第三節 廣告效果 8 第四節 態度 11 第五節 廣告訴求 13 第六節 產品涉入理論 19 第三章 研究方法 29 第一節 研究架構與研究假設 29 第二節 變數定義與衡量 30 第三節 研究設計 35 第四節 研究前測 37 第五節 資料分析方法 38 第四章 研究結果 39 第一節 資料回收與篩選 39 第三節 敘述統計 43 第四節 假設分析 46 第六節 人口統計量之卡方檢定 55 第七節 人口統計變量與消費者產品涉入程度 57 第八節 人口統計變項(單選題)之卡方檢定 58 第九節 人口統計變項(單選題)與(複選題)之卡方檢定 60 第五章 結論與建議 66 第一節 研究結論 66 第二節 管理意含 71 第三節 研究限制及未來研究建議 75 參考文獻 77 附錄二:廣告設計 82

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