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研究生：	陳美淨 Chen, Mei-Ching
論文名稱：	跨企業動態工作流程管理系統架構設計 Design of a System Framework for Multi-Enterprise Dynamic Workflow Management
指導教授：	陳裕民 Chen, Yuh-Min
學位類別：	碩士 Master
系所名稱：	電機資訊學院 - 製造工程研究所 Institute of Manufacturing Engineering
論文出版年：	2004
畢業學年度：	92
語文別：	中文
論文頁數：	132
中文關鍵詞：	軟體代理人、動態工作流程、工作流程管理、工作流程
外文關鍵詞：	Software Agent, Workflow Management, Dynamic Workflow, Workflow
相關次數：	點閱：130 下載：3
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　　由於網際網路的普及，企業得以聯盟的方式整合企業間價值活動與資源以快速反應市場變化與滿足客戶需求，因此「虛擬企業」與「B2B商務模式」被視為二十一世紀主流商務模式。
　　實現「虛擬企業」與「B2B商務模式」有賴於「跨企業動態工作流程」之整合；而有效率的流程整合，則繫於流程管理功能與機制，能否即時、自動地管理及調整流程，以達提昇流程運作效率之目標，使工作流程能依企業邏輯動態整合跨企業之價值活動。
　　本研究根據虛擬企業與工作流程之特性與運作模式，設計一跨企業動態工作流程模式；再將WfMC參考模式加入動態特性，並應用階層式管理的概念與軟體代理人之特性設計跨企業動態工作流程管理系統模型；最後以物件導向方法分析、設計一支援此跨企業動態工作流程管理系統之監控元件，以Java可攜式(Portable)之特性開發監控元件，使元件具有自主性、智慧型、跨平台及分散式執行等特性。
　　本研究能協助管理企業之工作流程，以利一跨企業動態工作流程管理系統之開發，以協助改善企業內與企業間作業流程效率，期能減少人為管理中不必要的等待，以提高企業營運效益。

　　Due to the emergence of Internet, enterprises are able to integrate value-added activities and resources across enterprises through enterprise alliance to quickly response the market changes and customers’ expectations. “Virtual Enterprise” and “B2B Commerce” are consequently regarded as the most promising business model in the 21st century.
　　The realization of Virtual Enterprise and B2B Commerce is dependent on the efficient integration of multi-enterprise’s dynamic workflow, which is further based on whether the mechanisms of workflow management are able to manage and coordinate processes immediately and automatically.
　　This paper first presents a dynamic workflow model for multi-enterprise in accordance with the characteristics and operational model of virtual enterprise and workflow. A system framework for multi-enterprise dynamic workflow management is then proposed, which is developed based on the workflow reference model proposed by WfMC, as well as applies the concept of hierarchical management and the features of software agents to increase the dynamic ability of the framework. Finally, a main component called monitoring agent is analyzed and designed to support the system framework by using object-oriented methodology. This component is implemented with characteristics of autonomy, intelligence, and distributed computing by making use of Java.
　　This research will facilitate not only the development of a system for multi-enterprise dynamic workflow management but also the management of business processes across enterprises, and thereby improve efficiency of inter- and intra-enterprise processes, and advance business profit.

目錄
中文摘要--------------------------------------------------------------I
Abstract-------------------------------------------------------------II
誌謝----------------------------------------------------------------III
目錄-----------------------------------------------------------------IV
表目錄-------------------------------------------------------------VIII
圖目錄---------------------------------------------------------------IX
第一章、緒論----------------------------------------------------------1
1.1、背景-------------------------------------------------------------1
1.2、動機-------------------------------------------------------------2
1.3、研究目的---------------------------------------------------------3
1.4、研究項目---------------------------------------------------------3
1.5、研究步驟與方法---------------------------------------------------4
1.6、論文架構---------------------------------------------------------8
第二章、相關文獻與技術探討-------------------------------------------10
2.1、虛擬企業--------------------------------------------------------10
2.1.1、虛擬企業之形成------------------------------------------------10
2.1.2、虛擬企業之定義------------------------------------------------10
2.1.3、虛擬企業運作模式----------------------------------------------12
2.1.4、虛擬企業之特性------------------------------------------------19
2.2、工作流程管理----------------------------------------------------20
2.2.1、工作流程之定義------------------------------------------------20
2.2.2、工作流程管理系統之定義----------------------------------------21
2.2.3、工作流程管理系統架構------------------------------------------21
2.2.4、工作流程管理系統的類型----------------------------------------25
2.2.5、工作流程管理系統之組成元素------------------------------------27
2.3軟體代理人--------------------------------------------------------31
2.3.1、軟體代理人之定義----------------------------------------------31
2.3.2、代理人的特性--------------------------------------------------32
2.3.3、代理人的分類--------------------------------------------------33
2.3.4、軟體代理人之架構與交談語言------------------------------------35
2.3.5、代理人運用之領域----------------------------------------------38
2.4、XML簡介---------------------------------------------------------39
2.5、SOAP簡介--------------------------------------------------------40
第三章、需求分析與架構設計-------------------------------------------43
3.1、需求分析--------------------------------------------------------43
3.1.1、工作流程分析--------------------------------------------------43
3.1.2、跨企業動態工作流程模式設計------------------------------------49
3.1.3、工作流程管理系統功能分析--------------------------------------52
3.1.4、工作流程管理系統生命週期分析----------------------------------53
3.1.4、跨企業動態工作流程管理模式設計--------------------------------56
3.1.5、需求界定------------------------------------------------------59
3.2、架構設計--------------------------------------------------------60
3.2.1、工作流程管理系統參考模式--------------------------------------60
3.2.2、跨企業動態工作流程管理系統功能模型設計------------------------62
3.2.3、跨企業動態工作流程管理系統功能架構設計------------------------63
3.2.4、跨企業動態工作流程管理系統平台架構設計------------------------70
第四章、核心元件設計-------------------------------------------------78
4.1、核心元件與流程資料設計------------------------------------------78
4.1.1、核心元件模型設計----------------------------------------------78
4.1.2、監控流程資料設計----------------------------------------------83
4.2、系統與核心元件操作分析------------------------------------------86
4.3、元件結構初步設計------------------------------------------------90
4.4、系統與核心元件行為分析與設計------------------------------------93
4.5、元件結構細部分析------------------------------------------------99
第五章、系統實作與驗證----------------------------------------------104
5.1、實作環境介紹---------------------------------------------------104
5.2、跨企業特性之實現-----------------------------------------------105
5.3、元件溝通功能之實現---------------------------------------------107
5.4、智慧型特性之實現-----------------------------------------------108
5.4.1、Agent建構與管理----------------------------------------------108
5.4.2、例外法則結構及函數說明---------------------------------------113
5.4.3、案例描述及元件部署說明---------------------------------------116
第六章、結論與建議--------------------------------------------------122
6.1、結論與成果-----------------------------------------------------122
6.2、未來研究方向建議-----------------------------------------------123
參考文獻------------------------------------------------------------125
附錄一--------------------------------------------------------------129


表目錄
表2.1－FIPA ACL之社交行為種類----------------------------------------38
表4.1－Core Component Package內容說明-------------------------------100
表5.1－軟體說明表---------------------------------------------------104
表5.2－硬體設備說明表-----------------------------------------------105
表5.3－Chenk Point Table Schema-------------------------------------113
表5.4－Exception Rule Table Schema----------------------------------114
表5.5－Handle Table Schema------------------------------------------114
表5.6－Exception Table Schema---------------------------------------115
表5.7－Exception Rule _Variable Table Schema------------------------115


圖目錄
圖1.1－研究步驟流程圖-------------------------------------------------5
圖2.1－虛擬企業結構--------------------------------------------------13
圖2.2－虛擬企業工作流程概念圖----------------------------------------14
圖2.3－VAN-EDI and XML-EDI-------------------------------------------15
圖2.4－EAI企業應用整合模式-------------------------------------------17
圖2.5－單向流程整合模式----------------------------------------------18
圖2.6－共享流程整合模式----------------------------------------------18
圖2.7－工作流程參考模式圖--------------------------------------------22
圖2.8－一般工作流程產品結構參考模式圖--------------------------------24
圖2.9－AND-Split型態之連結-------------------------------------------28
圖2.10－AND-Join型態之連結-------------------------------------------29
圖2.11－OR-Split型態之連結-------------------------------------------29
圖2.12－OR-Join型態之連結--------------------------------------------30
圖2.13－Iteration型態之連結------------------------------------------30
圖2.14－代理人分類圖-------------------------------------------------34
圖2.15－代理人管理架構-----------------------------------------------36
圖3.1－Task概念圖----------------------------------------------------44
圖3.2－流程概念圖----------------------------------------------------44
圖3.3－Task連結型態種類----------------------------------------------46
圖3.4－企業流程模式--------------------------------------------------48
圖3.5－動態工作流程模式----------------------------------------------50
圖3.6－跨企業動態工作流程模式----------------------------------------51
圖3.7－戴明循環------------------------------------------------------53
圖3.8－工作流程管理系統生命週期--------------------------------------56
圖3.9－Workflow Management Scenario----------------------------------57
圖3.10－專案組態示意圖-----------------------------------------------58
圖3.11－WFM組態示意圖------------------------------------------------59
圖3.12－工作流程管理系統參考模式(資料來源WfMC,1995)------------------61
圖3.13－工作流程制定服務分佈圖(資料來源WfMC,1995)--------------------61
圖3.14－動態工作流程管理系統模型-------------------------------------62
圖3.15－跨企業動態工作流程管理系統模型-------------------------------65
圖3.16－跨企業動態工作流程管理平台元件互動圖-------------------------67
圖3.17－應用程式系統架構類型(a) 2-Tier架構(b) 3-Tier架構-------------71
圖3.18－工作流程管理系統之平台架構-----------------------------------73
圖3.19－工作流程管理系統之平台架構運作示意圖-------------------------74
圖3.20－Monitoring Agent外部元素之互動關係圖-------------------------75
圖4.1－元件模型圖----------------------------------------------------80
圖4.2－元件模組圖----------------------------------------------------81
圖4.3－Check Point示意圖---------------------------------------------84
圖4.4－工作流程管理系統之案例圖--------------------------------------87
圖4.5－核心元件之使用案例圖------------------------------------------89
圖4.6－核心元件之初步類別圖------------------------------------------91
圖4.7－Check Workflow Feasibility------------------------------------95
圖4.8－Check Workflow Progress---------------------------------------96
圖4.9－Check Data Accuracy-------------------------------------------97
圖4.10－Connect Database---------------------------------------------98
圖4.11－Communicate with Process/Task Agent--------------------------99
圖4.12－Package Diagram----------------------------------------------99
圖4.13－Core Component Package Diagram------------------------------100
圖4.14－Class Diagram-----------------------------------------------103
圖5.1－Java程式跨異質平台之運作-------------------------------------106
圖5.2－跨平台元件示意圖---------------------------------------------107
圖5.3－Project建構畫面----------------------------------------------109
圖5.4－Process Agent建構畫面----------------------------------------109
圖5.5－Process Agent definition之XML檔案----------------------------110
圖5.6－選擇下一階畫面-----------------------------------------------110
圖5.7－Task Agent建構畫面-------------------------------------------111
圖5.8－Monitoring Agent建構畫面-------------------------------------112
圖5.9－Check Point結構圖--------------------------------------------112
圖5.11－預設流程概要圖----------------------------------------------116
圖5.12－實際流程與系統概要圖----------------------------------------118
圖5.13－檢視流程進度畫面(流程正常)----------------------------------119
圖5.14－檢視流程進度畫面(流程發生延遲例外)--------------------------120
圖5.15－檢視例外法則畫面--------------------------------------------120
圖5.16－檢視流程合理性畫面(流程正常)--------------------------------121
                                    

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校內：2005-09-01公開
校外：2007-09-01公開

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