| 研究生: |
阮圖源 Nguyen, Le Tuyen |
|---|---|
| 論文名稱: |
品牌形象對購買意願的影響:原產國和自我建構的調節作用 The Effect of Brand Image on Purchase Intention: The moderating role of Country of Origin and Self-Construal |
| 指導教授: |
郭亞慧
Kuo, Ya-Hui |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 國際企業研究所 Institute of International Business |
| 論文出版年: | 2023 |
| 畢業學年度: | 111 |
| 語文別: | 英文 |
| 論文頁數: | 80 |
| 中文關鍵詞: | 品牌形象(品牌感知) 、原产国 、自我构建 、购买意向 |
| 外文關鍵詞: | Brand Image (Brand Perception), Country of Origin, Self-construal, Purchase Intention |
| 相關次數: | 點閱:111 下載:14 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
品牌形象(温暖性或能力)的感知可能对购买意向(PI)产生影响。此原产,国(COO)和自我构建(SC)可能作为调节因素,改变消费者对品牌感知对购买意向的影响。品牌感知在产品推出时非常重要。因此,了解品牌特征对购买意向的影响至关重要。因此,本文旨在研究品牌感知(温暖性 vs 能力)对购买意向的影响,以及COO和SC如何影响品牌感知与购买意向之间的关联。在线调查被用于收集数据,并在Facebook和Instagram上发布我从越南和台湾招募了193名参与者。结果显示,在自我构建调节下,温暖品牌和能力品牌的购买意向之间没有显著差异。而经济发展的原产国调节作用也被证明是不显著的。
关键词:品牌形象(品牌感知)、原产国、自我构建、购买意向
The perception of a brand (warmth or competence) may have an impact to purchase intention (PI). Furthermore, Country of Origin (COO) and Self-construal (SC) may act as moderators changing the influence of consumers’ perception of a brand on PI. Brand perception is very important in launching products. Therefore, it is crucial to understand the effect of the characteristic of a brand on purchase intention. Hence, this article aims to investigate the impact of brand perception (warmth vs competence) on purchase intention, as well as how COO and SC influence the link between brand perception and purchase intention. The online surveys were used to collect the data, and it was distributed on Facebook and Instagram. I recruited 193 participants from Vietnam and Taiwan. The results showed that there was an insignificant difference in purchase intention between the condition of the warm brand and the condition of the competent brand moderating by the self-construal. And the moderating role of Country-of-Origin of economic development was found to be insignificant either.
Aaker, J., Fournier, S., & Brasel, S. A. (2004, June). When good brands do bad. Journal of Consumer Research, 31, 1–18.
Aaker, J., Vohs, K. D., & Mogilner, C. (2010, August). Non-profits are seen as warm and for-profits as competent: First stereotypes matter. Journal of Consumer Research, 37, 277–291.
Aaker, J., Vohs, K. D., & Mogilner, C. (2010, August). Non-profits are seen as warm and for-profits as competent: First stereotypes matter. Journal of Consumer Research, 37, 277–291
Affandi, A., Sarwani, A. S., Erlangga, H., Siagian, A. O., Purwanto, A., Effendy, A. A., ... & Juhaeri, G. (2020). Optimization of MSMEs Empowerment in Facing Competition in the Global Market during the COVID-19 Pandemic Time. Systematic Reviews in Pharmacy, 11(11), 1506-1515.
Ahmed, S. A., & d’Astous, A. (2008). Antecedents, moderators and dimensions of country-of-ori- gin evaluations. International Marketing Review, 25 (1): 75–106.
Amin Ansary & Nik M. Hazrul Nik Hashim, 2018. "Brand image and equity: the mediating role of brand equity drivers and moderating effects of product type and word of mouth," Review of Managerial Science, Springer, vol. 12(4), pages 969-1002, October.
Baldwin, Roberte. (2021) Economic Development and Export Growth: A Study of Northern Rhodesia, 1920-1960. S.l.: UNIV OF CALIFORNIA PRESS. ISBN 13: 9780520368286
Bernritter, S. F., Verlegh, P. W. J., & Smit, E. G. (2016). Why nonprofits are easier to endorse on social media: the roles of warmth and brand symbolism. Journal of Interactive Marketing, 33(February), 27–42.
Bian, Q., & Forsythe, S. (2012). Purchase intention for luxury brands: A cross cultural comparison. Journal of Business Research, 65(10), 1443-1451.
Burt, S.L. and Davies, K. (2010), From the retail brand to the retailer as a brand: themes and issues in retail branding research, International Journal of Retail & Distribution Management, Vol. 38 Nos 11/12, pp. 865-878.
Caprariello, P., Cuddy, A., & Fiske, S. (2009). Social structure shapes cultural stereotypes and emotions: A causal test of the Stereotype Content Model. Group Processes and Intergroup Relations, 12, 147–155.
Chan, T. H., Rocky Peng, C., and Tse, C. H. (2018). How consumers in china perceive brands in online and offline encounters: a framework for brand perception. J. Advert. Res. 58, 90–110. doi: 10.2501/JAR-2017-041
Chen, H. (2009). Effects of country variables on young generation‟s attitude towards American products: A multi-attribute perspective. Jour- nal of Consumer Marketing, 26(3), 143–154.
Chen, Y. M., Y. F. Su, and F. J. Lin. (2011). “Country-Of-Origin E"ects and Antecedents of Industrial Brand Equity.” Journal of Business Research 64 (11): 1234–1238. doi:10.1016/j. jbusres.2011.06.029.
Cheng, C.-C. et al. (2019) ‘An evaluation instrument and strategy implications of service attributes in Lohas restaurants’, International Journal of Contemporary Hospitality Management, 31(1), pp. 194–216. doi:10.1108/ijchm-06-2017-0361.
Comrey, A. L., & Lee, H. B. (2013). A first course in factor analysis. East Sussex, UK: Psychology Press.
Crisafulli, B., Dimitriu, R., and Singh, J. (2020). Joining hands for the greater good: examining social innovation launch strategies in B2B settings. Indust. Mark. Manag. doi: 10.1016/j.indmarman.2019.11.012
Cuddy, A. J. C., Fiske, S. T., and Glick, P. (2007). The bias map: behaviors from intergroup affect and stereotypes. J. Pers. Soc.Psychol. 92, 631–648. doi: 10.1037/ 0022- 3514.92.4.631
Dellarocas, C. (2003).The digitization of word-of-mouth: promise and challenges of online feedback mechanisms. Management Science, 49 (10), 1407–1424.
Diallo, F.M., Chandon, J.L., Cliquet, G. and Philippe, J. (2013), Factors influencing consumer behavior towards store brands: evidence from the French market, International Journal of Retail & Distribution Management, Vol. 41 No. 6, pp. 422-441.
Diamantopoulos, A., Florack, A., Halkias, G., & Palcu, J. 2017. Explicit versus implicit country stereotypes as predictors of product preferences: Insights from the stereotype content model. Journal of International Business Studies, 48(8): 1023 1036.
Domjahn, T.M. (2013) “What (if anything) can developing countries learn from South Korea?,” Asian Culture and History, 5(2). Available at: https://doi.org/10.5539/ach.v5n2p16.
Durante, F., Tablante, C.B. and Fiske, S.T. (2017) “Poor but warm, rich but cold (and competent): Social classes in the stereotype content model,” Journal of Social Issues, 73(1), pp. 138–157. Available at: https://doi.org/10.1111/josi.12208.
Fishbein, M. & Ajzen, I. (1975). Belief, attitude, intention, behavior: An introduction to theory and research. Boston, MA: Addison-Wesley.
Fiske, S.T., Cuddy, A.J.C., Glick, P. and Xu, J. (2002), “A model of (often mixed) stereotype content: competence and warmth respectively follow from perceived status and competition”, Journal of Personality and Social Psychology, Vol. 82 No. 6, pp. 878-902.
Gallois, C., Ogay, T., & Giles, H. (2005). Communication accommoda- tion theory: A look back and a look ahead. In W. B. Gudykunst (Ed.), Theorizing about intercultural communication (pp. 121– 148). Thousand Oaks: Sage.
Gerzema, J. (2009, Spring). The brand bubble. Marketing Research, 7–11. Kahneman, D., Krueger, A., Schkade, D., Schwarz, N., & Stone, A. (2006). Would you be happier if you were richer? A focusing illusion. Science, 312, 1908–1910.
Godey, B. et al. (2012) “Brand and country-of-origin effect on consumers' decision to purchase luxury products,” Journal of Business Research, 65(10), pp. 1461–1470. Available at: https://doi.org/10.1016/j.jbusres.2011.10.012.
Herz, M. F., and A. Diamantopoulos. (2013). “Activation of Country Stereotypes: Automaticity, Consonance, and Impact.” Journal of the Academy of Marketing Science 41 (4): 400–417. doi:10.1007/s11747-012-0318-1.
Herz, M., & Diamantopoulos, A. 2017. I use it but will tell you that I don’t: Consumers’ country-of-origin cue usage denial. Journal of International Marketing, 25(2): 52–71.
Iswanto, P. (2015) “The strategy of growth and economic development in Indonesia,” International Journal of Science and Qualitative Analysis, 1(2), p. 29. Available at: https://doi.org/10.11648/j.ijsqa.20150102.13.
Jamal, A., & Goode, M. (2001). Consumers and brands: a study of the impact of self-image congruence on brand preference and satisfaction. Marketing Intelligence & Amp; Planning, 19(7), 482-492. Doi: 10.1108/02634500110408286
Japutra, A., Molinillo, S. and Wang, S. (2018), “Aesthetic or self-expressiveness? Linking brand logo benefits, brand stereotypes and relationship quality”, Journal of Retailing and Consumer Services, Vol. 44, pp. 191-200.
Kacen, J., & Lee, J. (2002). The Influence of Culture on Consumer Impulsive Buying Behavior. Journal Of Consumer Psychology, 12(2), 163-176. doi: 10.1207/s15327663jcp1202_08
Kazmi, A., & Mehmood, Q. (2016). The effect of electronic word of mouth communication and brand image on purchase intention: A case of consumer electronics in Haripur, Pakistan. Management Science Letters, 6(7), 499-508.
Kervyn, N., Fiske, S. T., & Malone, C. (2012–this volume). Brands as Intentional Agents Framework: How Perceived Intentions and Ability Can Map Brand Perception. Journal of Consumer Psychology, 22(2), 166–176.
Kervyn, N., Fiske, S. T., & Malone, C. (2012). Brands as intentional agents framework: how perceived intentions and ability can map brand per- ception. Journal of Consumer Psychology, 22(2), 166–176.
Kim, N., Chun, E. and Ko, E. (2017) “Country of origin effects on brand image, Brand Evaluation, and purchase intention,” International Marketing Review, 34(2), pp. 254–271. Available at: https://doi.org/10.1108/imr-03-2015-0071.
Kolbl, Ž, Arslanagic-Kalajdzic, M., and Diamantopoulos, A. (2019). Stereotyping global brands: is warmth more important than competence? J. Bus. Res. 104, 614–621. doi: 10.1016/j.jbusres.2018.12.060
Kotler, P. (2003). Marketing Management, 11th ed., Upper Saddle River, NJ: Prentice-Hall, Inc.
Kumar, N., & Steenkamp, J.-B. E. M. (2013). Brand breakout: How emerging market brands will go global. New York: Palgrave Macmillan.
Lin, Y. C., Lee, Y. C. & Chen, K. C. (2012). The influence of brand image and product knowledge in the advertising effect–take place- ment marketing movie as an ex- ample. Journal of Statistics & Management Systems, 15(4-5), 581-600.
Liu, S., Bogicevic, V., & Mattila, A. (2018). Circular vs. angular service scape: “Shaping” customer response to a fast service encounter pace. Journal Of Business Research, 89, 47-56. doi: 10.1016/j.jbusres.2018.04.007
Ma, Z.F., Gill, T. and Jiang, Y. (2015), “Core Versus Peripheral Innovations: the Effect of Innovation Locus on Consumer Adoption of New Products”, Journal of Marketing Research, Vol. 52 No. 3, pp. 309-324.
Magnusson, P., Westjohn, S.A. and Sirianni, N.J. (2018) “Beyond country image favorability: How brand positioning via country personality stereotypes enhances brand evaluations,” Journal of International Business Studies, 50(3), pp. 318–338. Available at: https://doi.org/10.1057/s41267-018-0175-3.
Maheswaran, D., Chen, C., & He, J. (2013). Nation Equity: Integrating the multiple dimensions of country of origin effects. Review of Marketing Research. 10, 153-189. doi.org/10.1108/S1548- 6435 (2013)0000010010
Mandel, Naomi (2003), “Shifting Selves and Decision Making: The Effects of Self-Construal Priming on Consumer Risk- Taking,” Journal of Consumer Research, 30 (June), 30–40.
Mandler, T., S. Won, and K. Kim. (2017). “Consumers’ Cognitive and A"ective Responses to Brand Origin Misclassi!cations: Does Con!dence in Brand Origin Identi!cation Matter?” Journal of Business Research 80: 197–209. doi:10.1016/j.jbusres.2017.05.014.
Markus, H.R. and Kitayama, S. (1991) Culture and the Self-Construal: Implication for Cognition, Emotion, and Moti- vation. Psychlogical Review, 98, 224-225. http://dx.doi.org/10.1037/0033-295X.98.2.224
Martenson, R. (2007), Corporate brand image, satisfaction and store loyalty: a study of the store as a brand, store brands and manufacturer brands, International Journal of Retail &Distribution Management, Vol. 35 No. 7, pp. 544-555.
Martin, I. M., & Eroglu, S. 1993. Measuring a multi-dimensional construct: Country image. Journal of Business Research, 28(3): 191–210.
Mohamed, N.B., Medina, I.G. and Romo, Z.G. (2018) ‘The effect of cosmetics packaging design on consumers’ purchase decisions’, Indian Journal of Marketing, 48(12), p. 50. doi:10.17010/ijom/2018/v48/i12/139556.
Molinillo, S., Japutra, A., Nguyen, B. and Chen, C.H.S. (2017), “Responsible brands vs active brands? An examination of brand personality on brand awareness, brand trust, and brand loyalty”, Marketing Intelligence and Planning, Vol. 35 No. 2, pp. 166-179.
Myint H, Krueger AO (2016), Economic development, Encyclopædia Britannica. Available at: https://www.britannica.com/topic/economic-development.
Nagashima, A. 1970. A comparison of Japanese and U.S. Attitudes toward foreign products. Journal of Marketing, 34(1): 68–74.
Norazah, M.S. (2013a), Green awareness effects on consumer’s purchasing decision: some insights from Malaysia, International Journal of Asia Pacific Studies, Vol. 9 No. 2, pp. 49-63.
Norazah, M.S. (2013b), Young consumer ecological behavior: the effects of environmental knowledge, healthy food, and healthy way of life with the moderation of gender and age, Management of Environmental Quality: An International Journal, Vol. 24 No. 6, pp. 726-737.
Norazah, M.S. and Norbayah, M.S. (2013), Dependency on smartphones: an analysis of structural equation modelling, Jurnal Teknologi (Social Sciences), Vol. 62 No. 1, pp. 49-55.
Pandey, J., Muenkid, S., Jivasantikarn, N., Chaisiriwongsuk, A., & Inthaklhan, Y. (2021). Impact of country-of-origin effect (COE) on consumer purchase intentions: A case study of cosmetic products in Lampang, Thailand. ASEAN Marketing Journal, 12(2), 83-93. doi: 10.21002/amj.v12i2.12897
Pickett, C. L., Gardner, W. L., & Knowles, M. (2004). Getting a cue: the need to belong and enhanced sensitivity to social cues. Personality and Social Psychology Bulletin, 30(9), 1095–1107.
Prahiawan, W., Fahlevi, M., Juliana, J., Purba, J., & Tarigan, S. (2021). The role of e-satisfaction, e-word of mouth and e- trust on repurchase intention of online shop. International Journal of Data and Network Science, 5(4), 593 600.
Putri, L. and Wandebori, H. (2016) Factors influencing cosmetics purchase intention in Indonesia based on Online Review, Lumbung Pustaka UNY. Available at: http://eprints.uny.ac.id/id/eprint/41793 (Accessed: 26 June 2023).
Raoand, A.R. & Monroe, K. B. (1988). The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations. Journal of Consumer Research, 15, 253-264.
Reardon, J., D. Vianelli, and C. Miller. (2017). “The E"ect of COO on Retail Buyers’ Propensity to Trial New Products.” International Marketing Review 34 (2): 311–329. doi:10.1108/IMR-03-2015-0080.
Roth, K. P., and A. Diamantopoulos. 2009. “Advancing the Country Image Construct.” Journal of Business Research 62 (7): 726–740. doi:10.1016/j.jbusres.2008.05.014.
Sanyal N.S. & Datta S.K. (2011). The effect of country of origin on brand equity: An empirical study on generic drugs. Journal of Product & Brand Management 20/2: 130-140.
Schmalz, S. and Orth, U.R. (2012), “Brand attachment and consumer emotional response to unethical firm behavior”, Psychology and Marketing, Vol. 29, pp. 869-884.
Sekhon, T., Bickart, B., Trudel, R., & Fournier, S. (2015). Being a likable braggart: How consumers use brand mentions for self-presentation on Social media. In C. Dimofte, C. Haugtvedt, & R. Yalch (Eds.), Consumer psychology in a social mediaworld. Armonk: ME Sharpe.
Shareef, M.A. et al. (2008) “The role of E-sellers' overall reputation on trust formation, purchase intention and purchase satisfaction: A developing country perspective,” International Journal of Electronic Marketing and Retailing, 2(2), p. 105. Available at: https://doi.org/10.1504/ijemr.2008.019813.
Singelis, T. M. (1994). The measurement of independent and interdepen- dent self-construals. Personality and Social Psychology Bulletin, 20(5), 580–591.
Sung, Y., Choi, S., & Tinkham, S. (2012). Brand-Situation Congruity: The Roles of Self-Construal and Brand Commitment. Psychology &Amp; Marketing, 29(12), 941-955. doi: 10.1002/mar.20576
Thomson, M., MacInnis, D.J. and Park, C.W. (2005), “The ties that bind: measuring the strength of consumers’ emotional attachments to brands”, Journal of Consumer Psychology, Vol. 15 No. 1, pp. 77-91.
Torelli, Carlos J. (2006), “Individuality or Conformity? The Effect of Independent and Interdependent Self-Concepts on Public Judgments,” Journal of Consumer Psychology, 16 (3), 240–48.
Trafimow, David, Harry C. Triandis, and Sharon G. Goto (1991), “Some Tests of the Distinction between the Private Self and the Collective Self,” Journal of Personality and Social Psychology, 60 (May), 649–55.
Van Lottum, J. and Marks, D. (2011) “The determinants of internal migration in a developing country: Quantitative evidence for Indonesia, 1930–2000,” Applied Economics, 44(34), pp. 4485–4494. Available at: https://doi.org/10.1080/00036846.2011.591735.
Verlegh, P. W. J., & Steenkamp, J.-B. E. M. (1999). A review and meta-analysis of country-of-origin research. Journal of Eco- nomic Psychology, 20(5): 521–546.
Wang, X. and Yang, Z. (2008), «Does country‐of‐origin matter in the relationship between brand personality and purchase intention in emerging economies? Evidence from China’s auto industry», International Marketing Review, Vol. 25 No. 4, pp. 458-474.
Wang, Z., Mao, H., Li, Y. J., and Liu, F. (2017). Smile big or not? Effects of smile intensity on perceptions of warmth and competence. J. Consum. Res. 43, 787–805. doi: 10.1093/jcr/ucw062
Wu, C.S., Yeh, G.Y.Y. and Hsiao, C.R. (2011), The effect of store image and service quality on brand image and purchase intention for private label brands, Australasian Marketing Journal, Vol. 19 No. 1, pp. 30-39.
Xu, H., Leung, A., and Yan, R. N. (2013). It is nice to be important, but it is more important to be nice: country-of-origin’s perceived warmth in product failures. J. Consum. Behav. 12, 285–292. doi: 10.1002/cb.1419
Xue, J., Zhou, Z., Zhang, L., & Majeed, S. (2020). Do Brand Competence and Warmth Always Influence Purchase Intention? The Moderating Role of Gender. Frontiers In Psychology, 11. doi: 10.3389/fpsyg.2020.00248
Yao, Q., Chen, R. and Zhao, P. (2011) The Influence of Self-Construals on the Imagery Advertising Strategy. Acta Psychologica Sinica, 43, 674-683.
Ybarra, Oscar and David Trafimow (1998), “How Priming the Private Self or Collective Self Affects the Relative Weights of Attitudes and Subjective Norms,” Personality and Social Psychology Bulletin, 24 (April), 362–70.
Yuliantoro, N., Goeltom, V., Juliana, I. B., Pramono, R., & Purwanto, A. (2019). Repurchase intention and word of mouth factors in the millennial generation against various brands of Boba drinks during the Covid 19 pandemic. African Journal of Hospitality, Tourism and Leisure, 8(2), 1-11.
Zawisza, M., and Pittard, C. (2015). When do warmth and competence sell best? The “golden quadrant” shifts as a function of congruity with the product type, targets’ individual differences, and advertising appeal type. Basic Appl. Soc. Psychol. 37, 131–141. doi: 10.1080/01973533.2015.1015130.