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研究生: 黃馨誼
Huang, Hsin-Yi
論文名稱: 共創下的價值創新之探索性研究:以Unipapa為例
An Exploratory Study of Value Innovation Through Co-creation Efforts: The Case of Unipapa
指導教授: 周信輝
Chou, Hsin-Hui
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系碩士在職專班
Department of Business Administration (on the job class)
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 70
中文關鍵詞: 價值創新價值共創資源整合質性研究方法
外文關鍵詞: Value innovation, Value co-creation, Resource integration, Qualitative research method
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  •   近年來,隨著消費型態改變與科技發展趨勢下,市場競爭日益激烈,使企業不斷尋求脫穎而出的方式。而價值創新思維,無論是在產業或是學界,皆在近代被視為是驅動企業成長與獲利的重要因子。在尋求突破的道路上,企業也被認為不能再單打獨鬥,應該積極透過不同的資源交換、利害關係人間的良性互動,並利用彼此間的優勢互補,共同創造價值。
      本研究係以質性個案的研究方法,針對Unipapa進行探討,進而了解在企業的創新過程,利害關係人間透過何種方式,促使其之間的資源得以順利進行交換與整合。研究中分別以Unipapa與台灣在地民生消費用品廠以及與消費者間的互動,分析如何以價值共創為基礎,應用與整合彼此的資源,達到價值創新。本研究也進一步透過四項行動架構,繪製Unipapa與一般民生消費用品市場間的價值曲線,以突顯Unipapa透過共創所帶來的價值創新。
      研究發現,在企業的價值創新中,是以價值主張連結起利害關係人各自的痛點為源頭,因而促成了互動與資源整合。而其所延伸出創新的行動架構,則透過與利害關係人間的資源交流進行共創。此外,消費者在價值創新的共創中,同時代表了需求面的提出,以及資源整合的基礎,使共創的結構能夠在價值創新的前提下穩定發展,使其維持永續的能力。

    In the form of a qualitative single case study, this research deeply explores the operation of Unipapa, a retail brand redesigning CPG (consumer packaged goods). Through this exploration, some strong relevance is found in Unipapa’s value innovation related to this brand’s supply partners and customers. Therefore, this research is an attempt to use a value innovation and value co-creation perspective, which are not applied frequently in CPG studies while at the same time analyzing how Unipapa and its partners innovate value co-creation through sharing their resources with each other.
    The research results imply that to achieve sustainable development in the CPG industry, it is important for enterprises to switch from the traditional goods-dominant concept to a value innovation concept. Furthermore, to achieve value innovation, it is necessary to propose a value proposition that addresses critical concerns (pain points) and is mutually accepted.

    摘要 I Abstract II 誌謝 VI 目錄 VII 表目錄 IX 圖目錄 X 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與問題 4 第三節 研究內容與流程 5 第二章 文獻探討 6 第一節 價值與價值共創 6 第二節 價值創新 13 第三節 小結 19 第三章 研究方法 20 第一節 質性研究方法 20 第二節 個案研究法與個案背景 22 第三節 資料收集 29 第四節 資料分析 34 第四章 個案分析研究與發現 35 第一節 Unipapa與合作夥伴 35 第二節 Unipapa與消費者 44 第三節 綜合分析 56 第五章 討論、意涵與結論 59 第一節 討論 59 第二節 研究意涵 63 第三節 研究限制與未來方向 65 參考文獻 66 附錄:訪談大綱 69

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