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研究生: 唐澤夫
Tsydypov, Zorikto
論文名稱: Electronic Word-of-Mouth in Social Networking Sites: A Social Capital Perspective
Electronic Word-of-Mouth in Social Networking Sites: A Social Capital Perspective
指導教授: 王鈿
Wang, Tien
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際經營管理研究所碩士班
Institute of International Management (IIMBA--Master)
論文出版年: 2013
畢業學年度: 101
語文別: 英文
論文頁數: 50
外文關鍵詞: Electronic word-of-mouth (eWOM), Social networking sites, Social capital theory
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  • Since marketers and advertisers associate social media as an essential part of promotional mix, precise examination of the determinants that influence consumers’ engagement in online word of mouth via social media became crucial. This study employed the social capital theory to examine antecedents of in electronic word of mouth (eWOM) in the context of social networking sites. Based on survey data from 238 university students, online word of mouth was measured with three dimensions: opinion-giving, opinion-seeking and opinion-passing, using Partial Least Squares (PLS). The results identified tie strength and innovativeness as significant factors influencing eWOM behavior. Contrary to the original hypotheses – trust and shared language – were found not to be significantly related to online word of mouth. Also, no moderating effects by voluntary self-disclosure and innovativeness. This study suggests that eWOM behavior in social networks is unique by its nature with important social implications. Theoretical implications of the findings and future research directions are discussed.

    ABSTRACT I ACKNOWLEDGEMENTS II TABLE OF CONTENTS III LIST OF TABLES VI LIST OF FIGURES VII CHAPTER ONE INTRODUCTION 1 1.1 Research Background. 1 1.2 Research Objectives and Contributions. 3 1.3 Research Structure. 4 CHAPTER TWO LITERATURE REVIEW 5 2.1 EWOM in Social Network Sites. 5 2.2 Social Capital Theory. 7 2.3 Associations among the Different Dimensions of Social Capital. 8 2.3.1 Linking Structural and Relational Dimensions. 8 2.3.2 Linking Cognitive and Relational Dimensions. 9 2.3.3 Linking Structural and Cognitive Dimensions. 10 2.4 Social Capital and eWOM in SNSs. 10 2.4.1 Relational Capital: Trust. 10 2.4.2 Structural Capital: Tie Strength. 12 2.4.3 Cognitive Capital: Shared Language. 14 2.5 Self-Determination Theory and Individual-level Motives. 15 2.5.1 Moderating Effect of Voluntary Self-Disclosure on the Relationship between Trust and eWOM Behavior. 16 2.5.2 Moderating Effect of Novelty Seeking (Innovativeness) on the Relationship between Trust and eWOM Behavior. 17 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 19 3.1 Research Framework. 19 3.1.1 Conceptual Model. 19 3.2 Description of Sample. 20 3.3 Measures. 20 3.3.1 Electronic Word of Mouth. 20 3.3.2 Trust. 20 3.3.3 Tie Strength. 21 3.3.4 Shared Language. 21 3.3.5 Voluntary Self-Disclosure. 21 3.3.6 Innovativeness. 21 3.3.7 Control Variables. 23 3.4 Methods of Analysis. 24 3.4.1 Descriptive Statistics. 24 3.4.2 Pearson Correlation Analysis. 24 3.4.3 Partial Least Squares (PLS). 24 CHAPTER FOUR RESEARCH RESULTS 26 4.1 Quantitative Data Results and Analysis for Confirmatory Model. 26 4.1.1 Descriptive Analysis for Confirmatory Model. 26 4.1.2 Measurement Results of Relevant Research Variables for Confirmatory Model. 28 4.2 PLS Approach: Validity and Reliability Test of the Measurement Variables for Confirmatory Model. 28 4.2.1 Reliability, Convergent and Discriminant Validity Test for Confirmatory Model. 29 4.3 Pearson’s Correlation Results. 30 4.4 PLS Approach: Assessment of Structural Model for Confirmatory Model. 32 CHAPTER FIVE CONCLUSION AND SUGGESTIONS 35 5.1 Discussion and Conclusion. 35 5.1.1 Theoretical Implications. 35 5.1.2 Managerial Implications. 38 5.2 Limitations and Future Directions. 40 REFERENCES 42 APPENDICES 47

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