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研究生: 趙旂
Chao ,Chi
論文名稱: 以S-O-R模型架構探討沉浸式體驗之前因與後果。
Exploring the antecedents and consequences of Immersion Experience with the S-O-R modeling framework.
指導教授: 陳勁甫
Chen, Ching-Fu
學位類別: 碩士
Master
系所名稱: 管理學院 - 交通管理科學系碩士在職專班
Department of Transportation and Communication Management Science(on-the-job training program)
論文出版年: 2024
畢業學年度: 112
語文別: 中文
論文頁數: 123
中文關鍵詞: 服務場景難忘體驗沉浸式體驗S-O-R 模型行為意圖
外文關鍵詞: Servicescape, Memorable experience, Immersive experience, Stimulus – Organism – Response (S-O-R), Behavioral Intention
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  • 近年來由於虛擬、科技、人工智慧等高科技發展的進步,擴增實境正在觀光旅遊領域迅速發展,因現今遊客訴求已從走馬看花變成深度旅遊,此技術也在各大領域提供更多之創新應用,而其中 AR、VR等技術,更為發展中的重點題項。儘管許多研究開始著手調查擴增實境的前因,但仍處於起步階段,為使遊客體驗的感受,能由感官的刺激加深到更高層級的生心理層面,高科技輔助儼然成為不可或缺之要素。
    本研究針對為參與過相關沉浸式體驗的遊客進行測試,透過問卷探討遊客體驗,並根據刺激-有機體-反應模型(S-O-R模型) ,企圖了解沉浸式體驗中難忘體驗之形成因素。研究模型包含刺激—生動性,透過有機體影響—難忘性、臨場感及感知酷,最後反應—滿意度、體驗價值及行為意圖,期能為沉浸式體驗提出另一種觀點。
    本研究以參與參與沉浸式體驗遊客為研究對象,透過結構式量表蒐集數據,共回收666份有效問卷,並敘述性統計分析、差異性分析、驗證性因素分析、結構方程模式等研究方法。研究結果指出生動性對難忘性、臨場感及感知酷;難忘性會受到感官及生動性所影響;難忘性、臨場感及感知酷對滿意度、行為意圖及體驗價值皆具顯著正向關係;滿意度、行為意圖及體驗價值會受到難忘性、臨場感及感知酷所影響且新奇感追求較高的遊客,對沉浸式體驗具有顯著正向關係。

    In recent years, due to the advancement of high-tech developments such as virtualization, technology, and artificial intelligence, augmented reality is developing rapidly in the field of tourism. Because today's tourists' demands have changed from browsing to in-depth tourism, this technology also provides more in various major fields. Innovative applications, among which AR, VR and other technologies are more key projects in development. Although many studies have begun to investigate the antecedents of augmented reality, they are still in their infancy. In order to deepen the feelings experienced by tourists from sensory stimulation to a higher level of physiological and psychological levels, high-tech assistance has become indispensable. of elements. This study conducts tests on tourists who have participated in related new technology experiences, explores tourist experiences through questionnaires, and attempts to understand the factors that form unforgettable experiences in immersive experiences based on the stimulus-organism-response model (S-O-R model). The research model includes stimulation-sensory and vividness, through organic influence-memorability, presence and perceived coolness, and final response-satisfaction, experience value and behavioral intention. In this study, 666 valid questionnaires were collected through a structured scale to collect data from tourists participating in immersive experiences. The research methods include descriptive statistical analysis, difference analysis, confirmatory factor analysis, and structural equation modeling. The results indicated that sensation and vividness have a positive effect on forgetfulness, presence and perceived coolness; forgetfulness is affected by sensation and vividness; forgetfulness, presence and perceived coolness have a significant positive relationship on satisfaction, behavioral intention and experiential value; satisfaction, behavioral intention and experiential value are affected by forgetfulness, presence and perceived coolness; and tourists who have a higher degree of novelty have a significant positive relationship on immersive experiences. The positive relationship for immersive experience is significant.

    第一章 緒論 1 第一節 研究背景 1 第二節 研究動機 4 第三節 研究目的 8 第四節 研究範圍及流程 9 第二章 文獻回顧 11 第一節 沉浸式體驗 11 第二節 刺激-有機體-反應模型( S-O-R 模型) 13 第三節 感官 14 第四節 生動性 17 第五節 難忘性 18 第六節 臨場感 19 第七節 感知酷 20 第八節 滿意度 22 第九節 行為意圖 23 第十節 體驗價值 24 第十一節 新奇感追求 26 第三章 研究方法 28 第一節 研究架構 28 第二節 研究假設 29 第三節 問卷設計 37 第四節 資料分析方法 45 第四章 研究結果 48 第一節 敘述性統計分析 49 第二節 探索性因素及信度分析 59 第三節 單因子變異數分析 62 第四節 驗證性因素分析 64 第五節 結構模式分析 69 第六節 中介效果檢驗 74 第五章 結論與建議 77 第一節 研究結論 77 第二節 管理實務意涵 80 第三節 研究限制與後續研究建議 82 參考文獻 83 附錄一 問卷 103 附錄二 受測者參與沉浸式體驗介紹 107

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