簡易檢索 / 詳目顯示

研究生: 張哲恩
Chang, Che-En
論文名稱: 職業軍人魅力型領導、員工情感與離職傾向之研究-以組織文化為干擾變項
Research on Charismatic Leadership, Employee Emotion and Turnover Intention of Career Soldier-Take organizational culture as an interference variable
指導教授: 李憲達
Li, Hsien-Ta
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系碩士在職專班
Department of Business Administration (on the job class)
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 99
中文關鍵詞: 魅力型領導員工情感組織文化離職傾向
外文關鍵詞: Charismatic Leadership, Employee emotions, Organizational culture, Turnover intention
相關次數: 點閱:175下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 近年來國軍已轉型為全志願役的募兵時代,這個世代所衍生出少子化的影響,使得青年加入國軍行列後,因幹部領導統御造成環境不適應及現役人員留營率不佳等問題。面對主管與部屬溝通中我們瞭解到,現今國軍組織文化已不復從前以往的徒法煉鋼方式來帶領團隊執行任務。雖然離職可以汰除部分不適任人力以利組織的調整,但是過度的離職率反而流失重要人才,國軍內部的專業知識和經歷不僅無法傳承,無形中都是對國軍產生傷害。在部隊中,部屬是工作績效的直接創造者,所以部隊領導者或者組織文化的強弱都有可能直接影響到部屬的工作績效。本研究旨在探討魅力型領導對員工情感與離職傾向之影響研究,並以組織文化為干擾變項,找出其間的關聯性,作為未來國軍招募人才及提升留營率參酌依據。
    本研究共回收 406 份問卷,扣除無效問卷 4 份,最終以有效問卷 402份進行資料分析,運用 SPSS Statistics 17.0及SmartPLS(V.3.2.8)統計軟體進行分析,研究結果如下:
    一、魅力型領導對部屬需求的敏銳、願景倡導、個人自信表現及形象管理對於員工的正向情感及負向情感的正、負向影響,皆獲得支持。
    對工作環境的敏銳對於負向情感未獲得支持。
    二、魅力型領導對部屬需求的敏銳對於離職傾向的負向影響獲得支持。魅力型領導對工作環境的敏銳對於離職傾向的負向影響未獲得支持。
    三、員工情感對正向情感及負向情感對於離職傾向的正、負向影響均獲得支持。
    四、組織文化對於正向情感及負向情感的正、負向影響均未獲得支持。

    In recent years, army has been transformed into an era of all-volunteer recruitment. This generation has resulted in the impact of declining birthrates. After young people join the ranks of the national army, problems such as environmental inadaptability and poor retention rate of active duty personnel due to cadre leaders' dominance . In the face of communication between supervisors and subordinates, we learned that the current organizational culture of the national army has no longer used the steel-making method of the past to lead the team to perform tasks. Although resignation can eliminate some unsuitable manpower to facilitate organizational adjustments, the excessive turnover rate will instead drain important talents. Not only can the internal professional knowledge and experience of the national army not be passed on, but it is virtually harmful to the national army. In the army, subordinates are the direct creators of work performance, so the strength of the army leader or organizational culture may directly affect the work performance of the subordinates. This research aims to explore the impact of charismatic leadership on employee emotions and turnover intentions, and use organizational culture as an interference variable to find out the correlation between them, as a basis for future recruitment of talents for the army recruits talents for considerationa.
    In this study, a total of 406 questionnaires were collected, and 4 invalid questionnaires were deducted. Finally, 402 valid questionnaires were used for data analysis, using SPSS Statistics 17.0 and SmartPLS (V.3.2.8) statistical software for analysis. The results of the study are as follows:
    1. Charismatic leaders' sensitivity to subordinates' needs, vision advocacy, personal self-confidence performance, and image management have positive and negative influences on employees' positive and negative emotions, and are all supported.Sensitivity to the work environment is not supported by negative emotions.
    2. Charismatic Leadership sensitivity to subordinates' needs can gain support for the negative influence of turnover intention. Charismatic leaders' sensitivity to the work environment has not received support for the negative influence of turnover intention.
    3. The positive and negative effects of employee emotions on positive emotions and negative emotions on turnover intentions are supported.
    4. Organizational culture has not received support for the positive and negative influences of positive and negative emotions.

    摘要I ABSTRACT II 致謝VIII 目錄IX 表目錄XI 圖目錄XII 第一章 緒論1 第一節 研究背景及動機1 第二節 研究目的3 第三節 研究範圍4 第四節 研究流程5 第二章 文獻探討6 第一節 魅力型領導6 第二節 員工情感18 第三節 組織文化22 第四節 離職傾向29 第五節 研究假設38 第三章 研究方法43 第一節 研究架構與假設43 第二節 研究變數與衡量方式45 第三節 資料分析方法51 第四節 研究倫理54 第四章 資料分析結果56 第一節 樣本資料分析56 第二節 題目之敘述性統計分析59 第三節 測量模型分析66 第四節 結構方程模型分析74 第五章 結論與建議82 第一節 研究結果與討論82 第二節 貢獻及管理意涵87 第三節 研究限制89 第四節 未來建議91 參考文獻92 中文參考文獻92 英文參考文獻96

    中文參考文獻
    王文輝(2009)。國軍單位組織文化、領導行為、工作特性與離職傾向之研究-以國軍A部隊志願士兵為例。國立臺灣師範大學工業科技技術教育學系碩士論文。
    中華民國108年國防報告書編纂委員會(2019)。中華民國108年國防報告書。臺北市:國防部。
    王玟婷(2019)。主從性別配對、主管領導風格對員工工作滿意度與離職傾向之影響。淡江大學企業管理學系碩士在職專班碩士論文。
    中華民國國防部(2019)。國防部109年度施政計畫。國防部全球資訊網。線上檢索日期:2020年8月23日。取自:https://gpwd.mnd.gov.tw/Publish.aspx?cnid=513&p=4551。
    中華民國國防部(2020)。「我國軍人招募、任官職待遇與退撫制度之執行現況與未來策進作法」專案報告。線上檢索日期:2021年4月22日。取自:https://misq.ly.gov.tw/MISQ/docu/MISQ3006/uploadFiles/2020033112/00982544102900057000.pdf
    安鴻瑋(2012)。人格特質、領導成員交換關係、團隊成員交換關係與組織承諾之研究。國立成功大學企業管理研究所碩士論文。
    李育甄(2017)。魅力型領導對離職意向之影響研究-以溝通技巧與管理能力為干擾變項。東吳大學國際經營與貿易學系碩士在職專班碩士論文。
    宋秋儀(2014)譯。組織領導學(八版)。台北市:華泰文化出版有限公司。
    李佳頤(2014)。魅力型領導對工作績效的雙面刃效果。國立東華大學企業管理學系,碩士論文。
    李文雄(2015)。員工情感表達對員工薪酬之影響-以服務業為例。員工情感表達對員工薪酬之影響-以服務業為例。淡江大學國際企業學系碩士班碩士論文。
    利於恆(2017)。主管魅力領導行為對員工工作績效之影響─以組織承諾為中介變項、人際依附為調節變項。淡江大學企業管理學系碩士班碩士論文。
    林震岩(2007)。多變數分析︰SPSS 的操作與應用。北京大學出版社。
    林弘展(2015)。影響志願士兵招募與留營意願之因素。國立臺灣大學社會科學院政治學系碩士論文。
    林孟彥、林均妍(2015)譯。管理學(十二版)。台北市:華泰文化出版有限公司。
    林薔(2018)。由組織變革落實企業文化—以某預防醫學機構為例。國立臺灣大學管理學院商學研究所碩士論文。
    林宗模(2019)。中央印製廠主管魅力型領導對員工工作績效之影響 —以科層文化為調節變項。淡江大學企業管理學系碩士在職專班碩士論文。
    林坤霖、柳瑞泰、白家欣(2019)。國軍不動產管理人員工作滿足與離職傾向關係之研究。全球商業經營管理學報,第11期,頁69-79。
    施蕙華、曾麗娟(2003)。工作壓力感受、社會支持、工作滿意與離職傾向之關聯性研究-以職業軍官為例,復興崗學報,79,頁37-54。
    洪淑芬(2014)。護理人員工作壓力、工作滿意度、組織承諾與離職傾向之相關性研究。國立成功大學高階管理碩士在職專班(EMBA)學位論文。
    政瑩妮(2019)。師父溝通風格對於師徒功能、離職傾向、社會化與表現之影響。復興崗學報,第114期,頁87-126。
    洪昆裕、蔡秉羽、葉淑瑜(2021)。如何因應公部門組織變革下的員工離職意圖之研究-以國軍為例。管理資訊計算,第1期,頁91-100。

    陳建璋(2017)。非營利組織之組織文化、領導風格與組織績效之關聯性研究。淡江大學會計學系碩士在職專班碩士論文。
    國防部(2000)。「中華民國2000年國防報告書」。台北:國防部彙編。
    陳詩蓉(2012)。工作滿意度、組織承諾對離職傾向影響之研究–以某外商公司為例。國立政治大學社會科學學院行政管理碩士學程第十二屆碩士論文。
    陳寬裕(2018)。結構方程模型分析實務:SPSS 與 SmartPLS 的運用。五南出版社。
    許庭瑜、江品俞(2019)。志願役士兵對工作滿意、組織承諾與離職傾向差異-以南部地區志願役士兵為例。管理科學研究,第13期,頁49-62。
    陳韋權(2020)。情緒智力、工作滿意度及離職傾向之關聯性研究。國立臺灣師範大學科技與工程學院科技應用與人力資源發展學系碩士論文。
    許祐嘉(2020)。工作壓力、工作滿意度、離職傾向之關聯性文獻回顧。科技與人力教育季刊,7(2),頁64-78。
    黃新龍(2019)。工作壓力、幸福感、組織承諾與離職傾向關聯之研究-以國軍軍士官為例。商管科技季刊,第二期,頁157-179。
    詹秋萍(2018)。主管領導風格對組織承諾與離職傾向之關聯性探討。國 立中央大學人力資源管理研究所碩士在職專班碩士論文。
    蔡麗婷(2012)。制度改變下對主管領導風格及員工態度的影響。淡江大學會計學系碩士在職專班淡江大學會計學系碩士班。
    劉廷揚、陳世通、杜怡潔(2017)。員工組織承諾對主管領導風格和工作績效之中介作用兼論員工幸福感之調節效果。經營管理學刊,第12/13期,1-20頁。
    曉楓說(2019)。「突變」的超強領導者!以馬雲為例,談魅力型領導者的四大特質。人人都是產品經理。線上檢索日期:2021年3月3日。取自: https://meet.bnext.com.tw/articles/view/45506
    盧盛忠(1997)。組織行為學:理論與實務,五南圖書出版有限公司。
    盧昆鴻(2014)。轉換型領導與留職傾向關係探討-以組織文化與組織公民行為為中介變項。國立高雄大學亞太工商管理學系碩士在職專班碩士論文。
    蕭婉鎔(2014)。員工每日情緒對情緒勞動之影響:情感事件理論的觀點。臺大管理論叢,第24期,頁249-282。
    藍天雄、崔家豪(2018)。組織氣候影響組織文化與工作滿意度之研究。管理資訊計算,第2期,頁44-56。
    英文參考文獻
    Abdul Halim Busari, Yasir Hayat Mughal and Sajjad Nawaz Khan(2016). Analytical cognitive style moderation on promotion and turnover intention. Journal of Management Development,36(3),438-464.
    Allen Graboa, Brian Spisakb,c, Mark van Vugta(2017). Charisma as signal: An evolutionary perspective on charismatic leadership. The Leadership Quarterly,28(4),473-485.
    Albert Apoi and Hamrila Binti Abdul Latip(2019). The Impact of Transformational Leadership on Employee Reactions towards Individual Work Performance: A Conceptual Paper.International Journal of Academic Research in Business & Social Sciences,9(8),47-60.
    Abira Reizer, Yael Brender-Ilan, Zachary Sheaffer(2019). Employee motivation, emotions,and performance: a longitudinal diary study. Journal of Management Development,34(6), 415-428.
    Anna Kandaurova. Liliya Ibragimova(2019). Modern School Principals: Leadership in the Context of Social Changes. Advances in Social Science, Education and Humanities Research,386,171-178.
    Abdul Karim. Halim Purnomo. Fikriyah Fikriyah. Endah Nurhawaeny Kardiyati(2020). A Charismatic Relationship: How a Kyai’s Charismatic Leadership and Society’s Compliance are Constructed? Journal of Indonesian Economy and Business,35, 129-143 .
    Benjamin M. Galvin,David A.Waldman(2010).Visionary Communication Qualities As Mediators Of The Relationship Between Narcissism And Attributions Of Leader Charisma. Personnel Psychology,63, 509–537.
    Brad Shuck, Kobena Osam, Drea Zigarmi,and Kim Nimon(2017). Definitional and Conceptual Muddling: Identifying the Positionality of Employee Engagement and Defining the Construct. Human Resource Development Review, 16(3), 263–293.
    Bret Crane and Christopher J. Hartwell(2018). Developing Employees’ Mental Complexity: Transformational Leadership as a Catalyst in Employee Development. Theory and Conceptual Article.Huntsman School of Business, Management Department, Utah State University,17(3),234-257.
    Damanpreet Kaur1, Ramandeep Singh(2021). Charismatic Leadership – The Double Edged Sword. International Journal of Research in Engineering, Science and Management,4(1),165-167.
    Dyah Sugandini, Zainal Mustafa El Qadri, Gatot Kustyadji,and Muafi(2018). Employee engagement in entrepreneurship management: SMEs CASES. Academy of Entrepreneurship Journal,24(2), 1-8.
    Fisher, C. D. (2002). Antecedents and consequences of real-time affective reactions work. Motivation and Emotion, 26 (1),3-30.
    George C. Banks. Janaki Gooty. Roxanne L. Ross. Courtney E. Williams. Nicole T. Harrington(2017) Construct redundancy in leader behaviors: A review and agenda for the future. The Leadership Quarterly,16,1-16.
    Gulnar Joshi(2020). Charismatic Leaders & Innovation. Submitted to OCAD University in partial fulfillment of the requirements for the degree of Master of Design in Strategic Foresight and Innovation.
    Hee-Yun Yim,Rn,MSc(2017).Mediating Role of Psychological Capital in Relationship between Occupational Stress and Turnover Intention among Nurses at Veterans Admimistration Hospitals in Korea.Asisn Nursing Resesrch,11,6-12.
    Hakan Boz & Erdogan Koc(2019). Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome. Total Quality Management & Business Excellence, 32(7),693-718.
    J.L.Price,C.W.Mueller(1977).Absenteeism and turnover of hospital employees , Greenwich, CT:JAI, 221.
    Jane M. Howell, Boas Shamir(2005). The role of followers in the charismatic leadership process:relationships and their consequences. Academy of Management Review,30(1), 96–112.
    Jaepil Choi(2006). A Motivational Theory of Charismatic Leadership: Envisioning, Empathy, and Empowerment. Journal of Leadership and Organizational Studies,13(1),25-43.
    Jasmine Vergauwe. Bart Wille. Joeri Hofmans. Filip De Fruyt (2017). Development of a Five-Factor Model charisma compound and itsrelations to career outcomes. Journal of Vocational Behavior,99,24-39.
    Jasmine Vergauwe, Bart Wille, Joeri Hofmans, Robert B. Kaiser(2018). The Double-Edged Sword of Leader Charisma: Understanding the Curvilinear Relationship Between Charismatic Personality and Leader Effectiveness. Journal of Personality and Social Psychology,114(1), 110-130.
    Jeffrey B. Lovelacea, Brett H. Neelyb, Julian B. Allenb, Samuel T. Hunterb(2018). Charismatic, ideological, & pragmatic (CIP) model of leadership: A critical review and agenda for future research.The Leadership Quarterly, 30(1),96-110.
    Jessica A. Peck and Mary Hogue(2018). Acting with the best of intentions… or not: A typology and model of impression management in leadership. The Leadership Quarterly,29(1), 123-134.
    John Sosik. Jae Uk Chun. Ziya Ete. Minyoung Cheong. Fil J. Arenas,and Joel A. Scherer(2020) Maniac or Master? Examining How Leader Self-Control of Affective Experiences Shapes Charismatic Leadership. The junrnal of character & leadership development,summer,113-134.
    Kossivi Bodjrenou, Ming Xu(2018). Review of Recent Developments in Leadership Theories. Open Journal of Social Sciences,6,180-188.
    Kelsey E. Medeiros. Matthew P. Crayne.(2020) Making Sense of Crisis: Charismatic, Ideological, and Pragmatic Leadership in Response to COVID-19. American Psychologist. 76(3),462-474.
    Linda Martić Kuran. Lidija Bagarić. Ana Marija Baković(2020). Gender Roles In The Field Of Successful Leadership. Gender Roles in the Field of Successful Leadership,15,21-39.
    Maria Dalkrani, Efstathios Dimitriadis(2018).The Effect of Job Satisfaction on Employee Commitment, International Journal of Business and Economic Sciences Applied Research,11(3),16-23.
    Maryam Zandkarimi, Bahiyeh parvaresh and Ezatolah Ghadampour(2020). The Study Impact Charismatic Leadership on Work Engagement with Role Fun at Work of the Mediator. Educational and Scholastic Studies,9(24), 105- 130.
    Neetu Choudhary, M. Muzamil Naqshbandi, P.J. Philip and Rajender Kumar(2017). Employee job performance The interplay of leaders’ emotion management ability and employee perception of job characteristics. Journal of Management Development,36(8), 1087-1098.
    Steven Brown Lisa Chen Edward O'Donnell(2017). Organizational opinion leadership charisma, rolemodeling, and relationships. ,International Journal of Organizational Analysis, 25,1-39.
    Srirang Jha.Vandana Malviya(2017). Impact Of Transformational Leadership On Employee Engagement. The Journal of Management,20(2),15-19.
    Sander Dalenberg(2017). Officer Socialization as Prelude to in Extremis Leadership. Springer International Publishing Switzerland,DOI 10.1007/978-3-319-55059-6_17.
    Teresa Fernandes and Marta Morgado(2018). The role of employee emotional competence in service recovery encounters.Journal of Services Marketing,32(7), 835–849.
    Trong Tuan Luu, Chris Rowley, Cong Khai Dinh, David Qian & Hanh Quyen Le(2019). Team Creativity in Public Healthcare Organizations: The Roles of Charismatic Leadership, Team Job Crafting, and Collective Public Service Motivation. Public Performance & Management Review,42(6),1448-1480.
    W. H. Mobley(1977).Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology,62(2), 238
    Xianyin Lee, Boxu Yang and Wendong Li(2017). The influence factors of job satisfaction and its relationship with turnover intention: Taking early-career employees as an example. anales de psicología,33(3),697-707.
    Xiao-Yu Liu, Nai-Wen Chi,and Dwayne D. Gremler(2019). Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects, 22(3), 285-300.
    Yoon-Na Cho, Brian N. Rutherford, Scott B. Friend, G. Alexander Hamwi,and JungKun Park(2017). The role of emotions on frontline employee turnover intentions. Journal of Marketing Theory and Practice, 25(1),57-68.

    無法下載圖示 校內:2026-08-14公開
    校外:2026-08-14公開
    電子論文尚未授權公開,紙本請查館藏目錄
    QR CODE