| 研究生: |
李秋雲 Lee, Chiu-Yun |
|---|---|
| 論文名稱: |
框架效果在消費者的知覺風險、態度與購買意願的實驗設計研究 An Experimental Design Study of the Framing Effect on Consumer’s risk Perception, Attitudes, and Purchase Intention |
| 指導教授: |
吳萬益
Wu, Wann-Yih |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 企業管理學系 Department of Business Administration |
| 論文出版年: | 2006 |
| 畢業學年度: | 94 |
| 語文別: | 英文 |
| 論文頁數: | 78 |
| 中文關鍵詞: | 態度與購買意願 、知覺利益 、框架效果 、知覺風險 、前景理論 |
| 外文關鍵詞: | perceived benefits, attitudes and purchasing intention, perceived risk, prospect theory, framing effect |
| 相關次數: | 點閱:120 下載:13 |
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此研究主要是根據核心EBM模式下,其框架效果(framing effect)、網頁呈現效果(web presentation)與產品種類(product category)等三個操弄變數對消費者行為的影響,如知覺風險(perceived risk)、知覺利益(perceived benefits)、態度與購買意願的差異。此外,此研究依據前景理論(prospect theory)來近一步探討框架效果在網路購物下對消費者行為的影響。為了深入分析這些影響廣告效果的重要問題,本研究由消費者的角度為出發點,利用實驗設計的方式,討論框架正負效果、網頁呈現效果、產品類別等,個別以及彼此交互作用下對消費者的知覺風險與利益、態度及購買意願的影響。本研究首先回顧網路消費者行為相關文獻以建立研究假設,而後運用實驗設計方法蒐集研究資料並驗證假設,並藉由研究結果提出建議供參考。
本研究主要結論有以下幾項:
(1).正負面框架效果對消費者知覺風險有顯著影響。
(2).歡樂性/實用性網頁呈現效果對消費者知覺利益有顯著的差異。
(3).Mp3此產品比洗面乳更重視消費者知覺實用性利益。
(4).相對的,洗面乳則較重視消費者知覺歡熱性利益。
(5).消費者知覺風險與購買意願呈現負相關。
(6).消費者知覺利益、態度與購買意願之間存在著正相關。
The model of this study is based on the core EBM model with framing effect, web presentation and product category to examine their influence toward consumer behavior including the perceived benefits, perceived risk, attitudes and purchase intention. Prospect theory is adopted to discuss the framing effect toward the consumer behavior of the online shopping. An experiment employing a 2 x 2 x 2 design is utilized to identify whether consumer’s perceived risk and benefits to the consumer buying process are different under different treatment.
The study results indicated that the relation between positive/negative framing effect to perceived risk is supported. Consumers tend to perceive different benefits of hedonic and utilitarian consumption under hedonic/utilitarian web presentation. Besides, Mp3 players are more influential on the perceived benefit of utilitarian consumption than facial foam. On the other hand, facial foam is to be more influential on the perceived benefit of hedonic consumption than mp3 players. Further more, consumers who perceived low levels of risk from the advertising message tend to evaluate attitude toward the advertising and product, and purchase intention on a significantly higher level. And the levels of consumer perceived benefits have significant impact on attitude and purchase intention.
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