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研究生： 黃志平
Huang, Chih-Ping
論文名稱： TRIZ方法為基礎之產品服務系統創新設計方法
The Innovation of Product Service System Based on TRIZ Method
指導教授： 陳家豪
Chen, Jahau Lewis
學位類別： 碩士
Master
系所名稱： 工學院 - 機械工程學系
Department of Mechanical Engineering
論文出版年： 2008
畢業學年度： 96
語文別： 中文
論文頁數： 87
中文關鍵詞： 產品服務系統 、創新法則 、永續性 、TRIZ 、趨勢
外文關鍵詞： Inventive principles, trend, TRIZ, sustainability, Product Service System
相關次數： 點閱：137  下載：8 
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    • 在日漸注重環保的時代裡，商品即使有了綠色設計，仍難以保證會在不傷害環境的情況下被使用，或甚至釋放有毒物質，因此在近年出現了產品服務系統(Product-Service-System或PSS)的新概念，理念在基於保護環境的前提下，使商品搭配服務後，能在市場創造更大利益的情況下運作。而目前雖有產品服務系統的案例可參考，但尚缺一套有系統的方法提供開發者參考，本文首先蒐集各種PSS案例，整理出近代常見產品服務系統案例的類型，然後推敲出未來消費模式的趨勢，並將案例以TRIZ在服務領域的詮釋，歸納在各項TRIZ創新法則之下，以供設計者作為PSS模式創新設計參考。著重的點在於，提出環保而且容易為消費者接受，並能用來增加產品價值的PSS創新方法，如果能漸漸將消費者的消費模式導向對環境有益的方向，勢必能輕易提高商品對環境的永續性。

    In recent years, people pay much attention on the environment than before. However, even there is eco-design method to design eco-products, it’s hard to say that all the products are used by an eco-efficiency concept. Therefore, a new concept of Product Service System (called PSS) that defined as a system of products, services, networks of actors and supporting infrastructure that continuously strives to be competitive, satisfy customer needs and has a lower environmental impact than traditional business models is proposed. Though there are many PSS examples can be followed, it still needs a method to provide product designers some inspirations. The TRIZ method is a innovative method for designing the eco-innovative products. In this study, the PSS examples are collected to divide into different categories. Some evolution trends of PSS are also identified. By combining the PSS examples with the 40 innovative principles of TRIZ method, we provide a tool for the designers in generating a new PSS design. It hopes that all eco-products designing by PSS innovative method can be used in an eco-efficiency concept and easily accepted by normal users.

    摘要....................................................................................................................I Abstract............................................................................................................. II 誌謝................................................................................................................. III 目錄.................................................................................................................IV 圖目錄........................................................................................................... VII 表目錄.............................................................................................................IX 第一章 緒論..................................................................................................1 1.1 前言..................................................................................................1 1.2 文獻回顧..........................................................................................2 1.2.1 PSS領域相關文獻.................................................................2 1.2.2 TRIZ領域相關文獻..............................................................5 1.2.3 綠色創新相關文獻...............................................................7 1.3 研究目的..........................................................................................9 1.4 本文架構........................................................................................10 第二章 產品服務系統與TRIZ...................................................................12 2.1 產品服務系統................................................................................12 2.1.1 以商品為導向的服務.........................................................13 2.1.2 以使用為導向的服務.........................................................14 2.1.3 以結果為導向的服務.........................................................15 2.2 TRIZ矛盾矩陣表與創新法則.......................................................16 第三章 產品服務系統之創新法則............................................................20 3.1 創新法則歸類步驟說明................................................................20 3.2 產品服務系統與綠色趨勢通則的結合........................................31 3.3 綠色通則創新流程........................................................................35 第四章 產品服務系統近代趨勢與綠色創新............................................36 4.1 產品服務系統近代趨勢分類........................................................36 4.2 近代趨勢分類要點........................................................................39 4.2.1 租用分類項.........................................................................39 4.2.2 特殊服務分類項.................................................................39 4.2.3 回收服務分類項.................................................................41 4.2.4 售後服務與功能進化分類項.............................................41 4.3 未來案例發展討論........................................................................42 4.4 綠色創新法則................................................................................42 4.5 綠色創新法則與PSS近代趨勢的結合.........................................44 4.6 近代趨勢的創新流程....................................................................46 第五章 案例應用........................................................................................48 5.1 以綠色創新法則對近代趨勢創新................................................48 5.1.1 案例討論一.........................................................................48 5.1.2 案例討論二.........................................................................49 5.1.3 案例討論三.........................................................................51 5.2 以綠色通則與PSS創新法則的結合做創新.................................52 5.2.1 案例討論一.........................................................................52 5.2.2 案例討論二.........................................................................54 5.2.3 案例討論三.........................................................................56 第六章 結論與建議....................................................................................58 6.1 結論................................................................................................58 6.2 建議................................................................................................59 參考文獻.........................................................................................................62 附錄A 39 個TRIZ工程參數與中文釋義....................................................68 附錄B TRIZ 矛盾矩陣...............................................................................70 附錄C 40 個TRIZ 發明法則與解釋之中文釋義......................................76 附錄D 40 個TRIZ 發明法則在Service領域之釋義與案例......................80 附錄E 40 個TRIZ 發明法則在PSS領域之釋義與案例............................84

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