| 研究生: |
莊佳穎 Chuang, Chia-Ying |
|---|---|
| 論文名稱: |
網站品質對消費者衝動購買影響 he effect of website quality on consumer buying impulsive intention |
| 指導教授: |
張淑昭
Chang, Su-Chao |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 企業管理學系 Department of Business Administration |
| 論文出版年: | 2010 |
| 畢業學年度: | 98 |
| 語文別: | 中文 |
| 論文頁數: | 62 |
| 中文關鍵詞: | 網頁環境 、網站品質 、情感 、購買意圖 、衝動購買意圖 |
| 外文關鍵詞: | Website atmosphere, Website quality, Emotion, Purchasing intent, Impulse buying intent |
| 相關次數: | 點閱:101 下載:1 |
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隨著線上購物風潮持續,線上零售業仍然吸引眾人的目光。Baker等學者 1994提出網頁氣氛相較於其他因素對於線上消費者的購買意圖有更大的影響。Luna 等學者則建議應該研究線上購物網頁的氣氛。所以逐漸有關於線上購物網頁氣氛探討的文獻出現。本研究採取 S-O-R 模式建立架構,探討網頁的設計如何影響消費者情感激起,而產生衝動購買意圖。此外,由於過去的文獻建議消費者的衝動性特質是影響衝動購買行為最主要原因之一,因此將衝動性特質放在干擾,了解會不會影響消費者情感,對衝動購買意圖有產生影響。
本研究結果指出網站品質、情感激起對消費者之衝動購買意圖有正面的影響。而對於衝動性特質在情緒和衝動購買意圖中沒有干擾現象。
Online retailing has attracted a lot of attention in recent years due to its potential and implication for buyers and sellers. Baker et al. (1994)stated that atmospheric may be more influential than other marketing inputs at the point of purchase. As a result, this study
adopts the S-O-R framework to illustrate how website quality influence consumers impulse buying intention on the website. Beside, consumer’s impulse buying tendency are
suggested to moderate the relationship between emotional arousal and shoppers’ impulse buying intent .
The results of this study indicate that website quality toward the emotional arousal has positively influence impulse buying intention. Moreover, impulse buying tendency is not positively moderate the relationship between emotional arousal and impulse buying tendency.。
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校內:2020-12-31公開