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研究生: 莊佳穎
Chuang, Chia-Ying
論文名稱: 網站品質對消費者衝動購買影響
he effect of website quality on consumer buying impulsive intention
指導教授: 張淑昭
Chang, Su-Chao
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 62
中文關鍵詞: 網頁環境網站品質情感購買意圖衝動購買意圖
外文關鍵詞: Website atmosphere, Website quality, Emotion, Purchasing intent, Impulse buying intent
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  • 隨著線上購物風潮持續,線上零售業仍然吸引眾人的目光。Baker等學者 1994提出網頁氣氛相較於其他因素對於線上消費者的購買意圖有更大的影響。Luna 等學者則建議應該研究線上購物網頁的氣氛。所以逐漸有關於線上購物網頁氣氛探討的文獻出現。本研究採取 S-O-R 模式建立架構,探討網頁的設計如何影響消費者情感激起,而產生衝動購買意圖。此外,由於過去的文獻建議消費者的衝動性特質是影響衝動購買行為最主要原因之一,因此將衝動性特質放在干擾,了解會不會影響消費者情感,對衝動購買意圖有產生影響。
    本研究結果指出網站品質、情感激起對消費者之衝動購買意圖有正面的影響。而對於衝動性特質在情緒和衝動購買意圖中沒有干擾現象。

    Online retailing has attracted a lot of attention in recent years due to its potential and implication for buyers and sellers. Baker et al. (1994)stated that atmospheric may be more influential than other marketing inputs at the point of purchase. As a result, this study
    adopts the S-O-R framework to illustrate how website quality influence consumers impulse buying intention on the website. Beside, consumer’s impulse buying tendency are
    suggested to moderate the relationship between emotional arousal and shoppers’ impulse buying intent .
    The results of this study indicate that website quality toward the emotional arousal has positively influence impulse buying intention. Moreover, impulse buying tendency is not positively moderate the relationship between emotional arousal and impulse buying tendency.。

    目錄 摘要........................I Abstract...................II 謝誌.......................III 目錄........................IV 表目錄.......................V 圖目錄......................VI 第一章 序論..........................1 第一節研究動機.......................1 第二節研究目的.......................3 第三節研究流程.......................4 第二章 文獻探討.......................5 第一節SOR理論........................5 第二節衝動性購買......................9 第三節網站品質.......................13 第四節假設推導.......................19 第三章 研究設計和假設..................22 第一節研究架構.......................22 第二節研究變數之定義與衡量.............23 第四章 研究方法和結果..................29 第一節抽樣方法........................29 第二節樣本結構分析.....................29 第三節因素分析........................33 第四節SEM檢定.........................41 第五節階層式迴歸.......................45 第五章 結論...........................47 第一節研究結論與貢獻....................47 第二節研究限制與建議....................49 參考文獻...............................50 附錄..................................54 表目錄 表2-3-1影響使用者利用網頁的因素..............14 表2-3-2影響網站品質的三大因素................17 表3-2-1網站品質題項.........................23 表3-2-2衝動性特質題項.......................24 表3-2-3消費者情緒反應題項....................25 表3-2-4感受欲購買之衝動題項..................26 表3-2-5問卷設計.............................27 表4-2-1 樣本性別比例........................30 表4-2-2樣本年齡的分佈........................30 表4-2-3最常使用的購物網站....................31 表4-2-4最常購買或瀏覽的項目...................32 表4-3-1網站品質的問項─適當的科技..............34 表4-3-2網站品質問項─網站的內容................35 表4-3-3網站品質問項─網站的呈現方式.............36 表4-3-4消費者情緒愉悅感的問項..................37 表4-3-5消費者情緒激發感的問項..................38 表4-3-6消費者衝動性特質的問項.................39 表4-3-7消費者衝動購買意圖的問項 ...............40 表4-4-1模式適合度參考指標.....................42 表4-5-1階層式迴歸分析.........................46 圖目錄 圖 1-3-1本研究流程.......................4 圖2-1-1環境心理模型......................6 圖2-1-2商店氣氛與購買機率之關係鏈..........6 圖2-1-2情緒的二個構面和八個主要情緒狀態.....8 圖3-1-1本研究架購........................22 圖4-5-1 full model.....................43 圖4-5-2 measurement model..............44

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