簡易檢索 / 詳目顯示

研究生: 黃立瑾
Huang, Li-Jin
論文名稱: 以服務主導邏輯驅動企業的新產品開發:一個探索性個案研究
Service-Dominant Logic Driving New Product Development in Enterprises: An Exploratory Case Study
指導教授: 周信輝
Chou, Hsin-Hui
學位類別: 碩士
Master
系所名稱: 管理學院 - 經營管理碩士學位學程(AMBA)
Advanced Master of Business Administration (AMBA)
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 53
中文關鍵詞: 新產品開發服務主導邏輯價值共創保養品製造企業
外文關鍵詞: New Development Product, Service-Dominant Logic, Value Co-Creation, Cosmetics and Skincare Manufacturer
相關次數: 點閱:67下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 新產品開發(New Development Product, NPD)對於製造產業而言,可以說是非常重要的一項競爭力指標;但過去探討新產品開發的議題較多著重於開發績效、管理機制、優化流程設計等作為研究方向,較少聚焦於製造企業在新產品開發中價值創造的方式。再者,製造企業雖在商業環境高度變動影響下,跳脫舊有商品主導邏輯的概念,轉向採用「服務」的思維,但卻鮮少有企業從服務主導邏輯(Service-Dominant Logic, S-D logic)的思路去探討與合作夥伴在新產品開發過程中的共創行為。因此,本研究透過質性研究方法中的個案研究法,探究保養品製造企業與合作夥伴透過資源整合、服務的交換,在新產品開發過程中協同合作,進而共創價值(Value Co-Creation)的發展,並進一步在協作互動中,深化彼此的關係,並將多方利害關係人納入範疇,讓價值共創的歷程更顯活絡,以發展更具創新性的價值共創流程,進而探索新的商業契機,創造可持續延伸的價值。

    New Product Development is a critical indicator of competitiveness for themanufacturing industry. The previous discussions on New Product Development(NPD) have focused more on research directions such as development performance, management mechanisms, and process optimization, with less emphasis on the value creation approach of manufacturing companies in new product development. Furthermore, while manufacturing companies have shifted their mindset from a Goods-Dominant Logic to embracing a "service" perspective in the face of rapidly changing business environments, there is limited exploration from the viewpoint of Service-Dominant Logic (SDL) regarding co-creation behaviors between enterprises and their partners in the new product development process. Therefore, this study employs a qualitative research method, specifically a case study, to research how a cosmetics and skincare manufacturer and their partners collaborate and co-create value through resource integration and service exchange during the New Product Development process. It aims to deepen their relationships through collaborative interactions, involve multiple stakeholders, and explore further business opportunities, ultimately fostering a more innovative and value co-creation process that sustains extended value.

    摘要 I ABSTRACT II 致謝 VIII 目錄 IX 表目錄 XI 圖目錄 XII 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與研究問題 5 第三節 研究內容與流程 5 第二章 文獻回顧 7 第一節 新產品開發 7 第二節 價值共創 9 第三節 服務主導邏輯 13 第三章 研究方法 20 第一節 質性研究方法 20 第二節 個案研究法 21 第三節 資料蒐集 25 第四節 資料分析 26 第四章 研究發現 28 第一節 從線性的交易型到深化關係型 28 第二節 起草概念:為研究成果設定明確的里程碑 30 第三節 在服務交換中迎來結伴同行的好夥伴 38 第四節 小結 39 第五章 結論與建議 43 第一節 研究結論 43 第二節 研究貢獻 44 第三節 研究限制與未來研究方向 48 文獻參考 49

    甘愷琪. (2014). 以服務主導邏輯觀點探討台灣農業的價值共創: 以瓜瓜園為例.
    柯志祥, & 洪政置. (2010). 藍海策略於新產品開發的應用模式. 設計學報 (Journal of Design), 15(4).
    高詩涵. (2015). 以服務主導邏輯探討企業與客戶的價值共創. 國立臺灣大學, Available from AiritiLibrary database. (2015 年)
    劉麗惠. (2017). 跨界合作時代來臨 形塑全新商業模式 「共創價值」贏的關鍵點. Retrieved from https://www.ieatpe.org.tw/magazine/ebook312/b0.pdf
    潘淑滿. (2022). 質性研究: 理論與應用: 心理.
    瞿宛文. (2006). 台灣後起者能藉自創品牌升級嗎? 台灣社會研究季刊(63), 1-52
    方文章(2021),全球美妝供應鏈中游最具實力,三管齊下加速轉型,臺灣美妝產業亮麗出擊,經貿透視雙周刊 https://www.trademag.org.tw/page/itemsd/?id=780184&no=21
    市場與趨勢(2018),數據顯示日本和南亞將推動 2018 年彩妝、護膚品全球美容品銷售Premium Beauty News https://www.premiumbeautynews.com/en/colour cosmetics-skincare-japan,13429
    市場調查報告書(2022),2022-2029年皮膚美容護膚品全球市場規模研究與預測https://www.gii.tw/report/bzc1151984-global-dermocosmetics-skin-care-productsmarket.html
    市場調查報告書(2023),膠原蛋白市場規模份額和趨勢分析報告:2023~2030年https://www.gii.tw/report/grvi1224561-collagen-market-size-share-trends-analysisreport.html
    洪菱鞠(2018),台灣化妝品千億市場規模「美」力激出隱形冠軍,ETtoday消費新聞https://www.ettoday.net/news/20180711/1210688.htm#ixzz8BCNJPeU2
    產業經濟統計處(2019),藥品、醫療及化妝品零售業銷售穩健,經濟部統計處https://www.moea.gov.tw/Mns/dos/bulletin/Bulletin.aspxkind=9&html=1&menu_id=18808&bull_id=5661
    Agrawal, A. K., & Rahman, Z. (2015). Roles and resource contributions of customers in value co-creation. International Strategic Management Review, 3(1-2), 144-160.
    Alves, H., Fernandes, C., & Raposo, M. (2016). Value co-creation: Concept and contexts of application and study. Journal of Business Research, 69(5), 1626-1633.
    Chou, H.-H., & Zolkiewski, J. (2012). Managing resource interaction as a means to cope with technological change. Journal of Business Research, 65(2), 188-195.
    Christopher, M., Payne, A., Ballantyne, D., & Pelton, L. (1995). Relationship marketing: Bringing quality, customer service and marketing together. In: Pergamon.
    Cooper, R. G., & Edgett, S. J. (2005). Lean, rapid, and profitable new product
    development: Product development institute.
    Dixon, D. F. (1990). Marketing as production: The development of a concept. Journal of he Academy of marketing Science, 18(4), 337-343.
    Du, P., Lee, C.-F., Chou, H.-H., & Fang, S.-C. (2017). [(創) 串新] 的服務模式: 以價值共創觀點探索尚品宅配的服務流程與本質. 管理學報, 34(3), 401-430.
    Filieri, R. (2013). Consumer co‐creation and new product development: a case study in the food industry. Marketing Intelligence & Planning, 31(1), 40-53.
    Galvagno, M., & Dalli, D. (2014). Theory of value co-creation: a systematic literature review. Managing service quality, 24(6), 643-683.
    Glaser, B. G., & Strauss, A. L. (2017). Theoretical sampling. In Sociological methods (pp. 105-114): Routledge.
    Greer, C. R., Lusch, R. F., & Vargo, S. L. (2016). A service perspective: Key managerial insights from service-dominant (S-D) logic. Organizational Dynamics, 45(1), 28-38. doi:https://doi.org/10.1016/j.orgdyn.2015.12.004
    Grönroos, C. (2000). Creating a relationship dialogue: communication, interaction and value. The marketing review, 1(1), 5-14.
    Grönroos, C. (2006a). Adopting a service logic for marketing. Marketing Theory, 6(3),317-333.
    Grönroos, C. (2006b). On defining marketing: finding a new roadmap for marketing. Marketing Theory, 6(4), 395-417.
    Grönroos, C. (2008). Service logic revisited: who creates value? And who co‐creates? European business review, 20(4), 298-314.
    Grönroos, C. (2011). Value co-creation in service logic: A critical analysis. Marketing Theory, 11(3), 279-301.
    Grönroos, C. (2012). Conceptualising value co-creation: A journey to the 1970s and back to the future. Journal of marketing management, 28(13-14), 1520-1534.
    Gruner, K. E., & Homburg, C. (2000). Does customer interaction enhance new product success? Journal of Business Research, 49(1), 1-14.
    K. Paswan, A., D'Souza, D., & K. Rajamma, R. (2014). Value co-creation through knowledge exchange in franchising. Journal of Services Marketing, 28(2), 116-125.
    Kohtamäki, M., & Rajala, R. (2016). Theory and practice of value co-creation in B2B systems. In (Vol. 56, pp. 4-13): Elsevier.
    Kowalkowski, C. (2010). What does a service-dominant logic really mean for manufacturing firms? CIRP Journal of Manufacturing Science and technology, 3(4), 285-292.
    Kuzgun, E., & Asugman, G. (2015). Value in Services – A Service Dominant Logic Perspective. Procedia - Social and Behavioral Sciences, 207, 242-251. doi:https://doi.org/10.1016/j.sbspro.2015.10.093
    Leclercq, T., Poncin, I., & Hammedi, W. (2017). The engagement process during value co- creation: Gamification in new product-development platforms. International Journal of Electronic Commerce, 21(4), 454-488.
    Levitt, T. (1960). Marketing myopia. Harvard business review, 38(4), 24-47.
    Longhurst, R. (2003). Semi-structured interviews and focus groups. Key methods in geography, 3(2), 143-156.
    Lusch, R. F., & Vargo, S. L. (2006). Service-dominant logic: reactions, reflections andrefinements. Marketing Theory, 6(3), 281-288.
    Lusch, R. F., & Vargo, S. L. (2014). Service-dominant logic as a foundation for a general theory. In The service-dominant logic of marketing (pp. 424-438): Routledge.
    Lusch, R. F., Vargo, S. L., & O’brien, M. (2007). Competing through service: Insights from service-dominant logic. Journal of Retailing, 83(1), 5-18.
    Myers, M. D. (2019). Qualitative research in business and management: Sage.
    Ngo, L. V., & O'Cass, A. (2009). Creating value offerings via operant resource-based capabilities. Industrial marketing management, 38(1), 45-59. doi:https://doi.org/10.1016/j.indmarman.2007.11.002
    Normann, R., & Ramirez, R. (1993). From value chain to value constellation: Designing interactive strategy. Harvard business review, 71(4), 65-77.
    Porter, M. E. (2011). Competitive advantage of nations: creating and sustaining superior performance: simon and schuster.
    Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of interactive marketing, 18(3), 5-14.
    Ramaswamy, V., & Gouillart, F. J. (2010). The power of co-creation: Build it with them to boost growth, productivity, and profits: Simon and Schuster.
    Ramirez, R. (1999). Value co‐production: intellectual origins and implications for practice and research. Strategic management journal, 20(1), 49-65.
    Ritter, T., & Walter, A. (2003). Relationship-specific antecedents of customer involvement in new product development. International Journal of Technology Management, 26(5-6), 482-501.
    Robert F. Lusch, S. L. V. (2016). Service-Dominant Logic: Premises, Perspectives, Possibilities 服務主導邏輯 (池熙璿, Trans.). Taiwan: 中國生產力中心.
    Saarijärvi, H., Kannan, P., & Kuusela, H. (2013). Value co‐creation: theoretical approaches and practical implications. European business review.
    Smith, A. (1776). An inquiry into the nature and causes of the wealth of nations: Volume One. In: London: printed for W. Strahan; and T. Cadell, 1776.
    Vargo, S. L. (2009). Toward a transcending conceptualization of relationship: a service‐dominant logic perspective. Journal of Business & Industrial Marketing.
    Vargo, S. L. (2011). On marketing theory and service-dominant logic: Connecting some dots. Marketing Theory, 11(1), 3-8.
    Vargo, S. L., & Akaka, M. A. (2009). Service-dominant logic as a foundation for service science: clarifications. Service Science, 1(1), 32-41.
    Vargo, S. L., & Lusch, R. F. (2004a). Evolving to a new dominant logic for marketing. Journal of marketing, 68(1), 1-17.
    Vargo, S. L., & Lusch, R. F. (2004b). The four service marketing myths: remnants of a goods-based, manufacturing model. Journal of service research, 6(4), 324-335.
    Vargo, S. L., & Lusch, R. F. (2008a). From goods to service (s): Divergences and convergences of logics. Industrial marketing management, 37(3), 254-259.
    Vargo, S. L., & Lusch, R. F. (2008b). Service-dominant logic: continuing the evolution. Journal of the Academy of marketing Science, 36, 1-10.
    Vargo, S. L., & Lusch, R. F. (2008c). Why “service”? Journal of the Academy of marketing Science, 36, 25-38.
    Vargo, S. L., & Lusch, R. F. (2011). It's all B2B…and beyond: Toward a systems perspective of the market. Industrial marketing management, 40(2), 181-187. doi:https://doi.org/10.1016/j.indmarman.2010.06.026
    Vargo, S. L., & Lusch, R. F. (2016). Institutions and axioms: an extension and update of service-dominant logic. Journal of the Academy of marketing Science, 44, 5-23.
    Vargo, S. L., & Lusch, R. F. (2017). Service-dominant logic 2025. International Journal of Research in Marketing, 34(1), 46-67.
    Vargo, S. L., Maglio, P. P., & Akaka, M. A. (2008). On value and value co-creation: A service systems and service logic perspective. European management journal, 26(3), 145-152.
    Yin, R. K. (2009). Case study research: Design and methods (Vol. 5): sage.
    Yudelson, J. (1999). Adapting McCarthy’s four P’s for the twenty-first century. Journal of Marketing Education, 21(1), 60-67.

    無法下載圖示 校內:2028-08-25公開
    校外:2028-08-25公開
    電子論文尚未授權公開,紙本請查館藏目錄
    QR CODE