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研究生: 沈俊穎
Shen, Chun-Ying
論文名稱: 探討品牌價值與製造來源國對消費者購買意願之影響-以知覺品質為中介因素
Exploring the Value of Brand and Country of Origin on Purchase Intention – Mediating of Perceived Quality
指導教授: 葉桂珍
Yeh, Quey-Jen
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2016
畢業學年度: 104
語文別: 中文
論文頁數: 67
中文關鍵詞: 品牌知名度製造來源國知覺品質購買意願
外文關鍵詞: Brand Awareness, Country of Origin, Perceived Quality, Purchase Intention
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  • ● 中文摘要
    在現今全球化浪潮下,許多企業將其產品製造國設置或移轉至成本較低之國家,造成製造來源國形象成為許多消費者對於產品品質的感受與評價的重要因素。而製造來源國形象較差之國家,消費者往往會歸類為品質不佳的先入為主觀念。當消費者在選擇商品時往往會遇到許多選擇,這時品牌形象或品牌知名度則可讓消費者更快速地進行決策,並選擇可信賴且品質高的產品。然而在買賣雙方間往往會有資訊不對稱的情形,賣方往往會提供內部及外部產品線索讓消費者作為評斷品質的參考,除了幫助消費者進行購買決策,同時也可降低消費者判斷錯誤的風險。

    綜合以上內容,可知不同的製造來源國會使消費者感受到不同程度的知覺品質,進而影響其購買意願,加上品牌知名度高低也會改變消費者對產品品質的感受與評價,本研究目的在於探討對於品牌知名度與製造來源國的不同之組合下,消費者對該產品品質的感受程度,進而對於其購買意願之影響。

    本研究最終結果顯示:1.當品牌知名度越高時,知覺品質越高,購買意願也隨之提高,反之亦然。2.當製造來源國形象較好時,知覺品質較高,購買意願也提高,反之亦同。3.品牌知名度與製造來源國交互作用顯著,在品牌知名度低時,製造來源國形象提升知覺品質幅度較高。4.知覺品質在品牌知名度、製造來源國與購買意願間存在中介效果,且為強中介。

    ●SUMMARY
    Due to globalization, many companies tend to produce their products in areas where labor forces are not costly. However, areas where labor is not costly might have a negative reputation (i.e. product quality), which might cause the consumer stereotype that these products are low quality. There are various factors that will influence how consumers perceive the quality of a product, such as the country of origin and brand. Consumers are always facing too many choices before purchasing. So, brand image or brand awareness can help consumers to make decisions faster and choose reliable and high quality products. To solve the gap for information asymmetry between seller and consumer, sellers provide intrinsic cues and extrinsic cues for consumers to make evaluations. It could not only be principles for consumers to make judgment but also decrease the risk for misunderstanding.
    There are mainly four discoveries in this study: (1) When brand awareness is high, perceived quality will be higher and so does the purchase intention. (2) When the image of country of origin is high, perceived quality will be high even the purchase intention. (3) Brand awareness and country of origin have significance in interaction effect.
    (4) Perceived quality is a strong mediator among brand awareness, country of origin and purchase intention.
    Overview, the image of country of origin is a very important factor that affects consumer purchase intention. Therefore, it is essential for a company to think detailed before implementing a strategy because the manufacturing location they decide upon significantly affects consumer perception.

    ● 目錄 中文摘要 I Exploring the Effect of Value of Brand and Country of Origin to Purchase Intention-Perceived Quality as a Mediator 誌謝 VI 目錄 VII 表目錄 IIX 圖目錄 XI 第壹章 緒論 1 第一節 研究動機 1 第二節 研究目的 2 第三節 研究流程 3 第貳章 文獻探討 5 第一節 品牌知名度 5 第二節 製造來源國 10 第三節 知覺品質 10 第四節 購買意願 19 第參章 研究方法 21 第一節 研究假設與架構 21 第二節 實驗設計 24 第三節 問卷與抽樣設計 28 第四節 前測結果 33 第肆章 資料分析 34 第一節 樣本資料統計 34 第二節 因素與信度分析檢定 37 第三節 設計操弄檢驗 40 第四節 Spearman相關分析 41 第五節 階層迴歸分析 47 第六節 平均數檢定 47 第伍章 結論與建議 50 第一節 結論 50 第二節 研究貢獻 53 第三節 管理與行銷實務上之意涵 53 第四節 研究限制與後續研究建議 54 參考文獻 54 附錄一 實驗設計 59 附錄二 正式問卷 61 ● 表目錄 表 2-1品牌知名度之定義 6 表 2-2製造來源國之定義 11 表 3-1實驗之因子設計表 25 表 3-2品牌知名度之衡量問項 29 表 3-3製造來源國之衡量問項 30 表 3-4知覺品質之衡量問項 35 表 3-5購買意願之衡量問項 38 表 4-1-1樣本回收及有效份數 35 表 4-1-2樣本資料分布 36 表 4-2-1品牌知名度之因素信效度分析結果 40 表 4-2-2製造來源國之因素信效度分析結果 38 表 4-2-3知覺品質之因素信效度分析結果 39 表 4-2-4購買意願之因素信效度分析結果 39 表 4-3操作變數獨立T檢定結果 40 表 4-4 Spearmen相關分析結果 42 表 4-5階層迴歸分析結果 45 表 4-6品牌知名度高低與來源國形象好壞組合下之知覺品質 47 表 5-1假設一之研究結果 48 表 5-2假設二之研究結果 49 表 5-3假設三之研究結果 49 表 5-4假設四之研究結果 50 ● 圖目錄 圖 1-1本研究之研究流程 4 圖 2-1「知道」與「記得」的相對曲線 6 圖 2-2-1來源國效應 – 月暈效果 14 圖 2-2-2來源國效應 – 彙總效果 15 圖 2-3影響知覺品質之要素 18 圖 2-4-1交易效用理論 19 圖 2-4-2方案評估與購買決策間關係 20 圖 3-1本研究之架構圖 24 圖 3-2製造來源國 – 法國 26 圖 3-3製造來源國 – 中國 26 圖 3-4 2015國際知名度排行榜 27 圖 3-5問卷設計 – 基本資料 33 圖 4-1品牌知名度與製造來源國對知覺品質與購買意願之影響 46

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