| 研究生: |
沈俊穎 Shen, Chun-Ying |
|---|---|
| 論文名稱: |
探討品牌價值與製造來源國對消費者購買意願之影響-以知覺品質為中介因素 Exploring the Value of Brand and Country of Origin on Purchase Intention – Mediating of Perceived Quality |
| 指導教授: |
葉桂珍
Yeh, Quey-Jen |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 企業管理學系 Department of Business Administration |
| 論文出版年: | 2016 |
| 畢業學年度: | 104 |
| 語文別: | 中文 |
| 論文頁數: | 67 |
| 中文關鍵詞: | 品牌知名度 、製造來源國 、知覺品質 、購買意願 |
| 外文關鍵詞: | Brand Awareness, Country of Origin, Perceived Quality, Purchase Intention |
| 相關次數: | 點閱:109 下載:17 |
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● 中文摘要
在現今全球化浪潮下,許多企業將其產品製造國設置或移轉至成本較低之國家,造成製造來源國形象成為許多消費者對於產品品質的感受與評價的重要因素。而製造來源國形象較差之國家,消費者往往會歸類為品質不佳的先入為主觀念。當消費者在選擇商品時往往會遇到許多選擇,這時品牌形象或品牌知名度則可讓消費者更快速地進行決策,並選擇可信賴且品質高的產品。然而在買賣雙方間往往會有資訊不對稱的情形,賣方往往會提供內部及外部產品線索讓消費者作為評斷品質的參考,除了幫助消費者進行購買決策,同時也可降低消費者判斷錯誤的風險。
綜合以上內容,可知不同的製造來源國會使消費者感受到不同程度的知覺品質,進而影響其購買意願,加上品牌知名度高低也會改變消費者對產品品質的感受與評價,本研究目的在於探討對於品牌知名度與製造來源國的不同之組合下,消費者對該產品品質的感受程度,進而對於其購買意願之影響。
本研究最終結果顯示:1.當品牌知名度越高時,知覺品質越高,購買意願也隨之提高,反之亦然。2.當製造來源國形象較好時,知覺品質較高,購買意願也提高,反之亦同。3.品牌知名度與製造來源國交互作用顯著,在品牌知名度低時,製造來源國形象提升知覺品質幅度較高。4.知覺品質在品牌知名度、製造來源國與購買意願間存在中介效果,且為強中介。
●SUMMARY
Due to globalization, many companies tend to produce their products in areas where labor forces are not costly. However, areas where labor is not costly might have a negative reputation (i.e. product quality), which might cause the consumer stereotype that these products are low quality. There are various factors that will influence how consumers perceive the quality of a product, such as the country of origin and brand. Consumers are always facing too many choices before purchasing. So, brand image or brand awareness can help consumers to make decisions faster and choose reliable and high quality products. To solve the gap for information asymmetry between seller and consumer, sellers provide intrinsic cues and extrinsic cues for consumers to make evaluations. It could not only be principles for consumers to make judgment but also decrease the risk for misunderstanding.
There are mainly four discoveries in this study: (1) When brand awareness is high, perceived quality will be higher and so does the purchase intention. (2) When the image of country of origin is high, perceived quality will be high even the purchase intention. (3) Brand awareness and country of origin have significance in interaction effect.
(4) Perceived quality is a strong mediator among brand awareness, country of origin and purchase intention.
Overview, the image of country of origin is a very important factor that affects consumer purchase intention. Therefore, it is essential for a company to think detailed before implementing a strategy because the manufacturing location they decide upon significantly affects consumer perception.
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