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研究生: 沈郁倫
Shan, Yu-Lun
論文名稱: 策略性人力資源管理措施與物流能力、物流績效之相關性研究
The relationship between strategic human resource management practices, logistics capabilities, and logistics performance
指導教授: 史習安
Shih, Hsi-An
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2008
畢業學年度: 96
語文別: 中文
論文頁數: 59
中文關鍵詞: 策略性人力資源管理措施物流績效物流能力
外文關鍵詞: logistics performance, Strategic human resource management practices, logistics capabiliries
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  • 物流能力是影響物流績效的重要因素,並可提升企業對機會與競爭的回應。物流能力的高低足已影響物流績效的表現,而物流的能力主要取決於員工,若員工本身具有優秀的能力,則企業可利用員工的專業技能大幅提升物流能力。因此,員工對物流來說是決定其競爭力之主要因素,企業應透過適當的策略性人力資源管理措施提高員工的能力,為企業的物流帶來競爭優勢。然而,此議題卻是過往文獻鮮少觸碰的部份。本研究特以此為研究動機,試圖從過去學者所提出理論與研究中進行假設推導,並透過實證的方式來驗證這些假設。
    本研究主要探討策略性人力資源措施、物流能力與物流績效之關係,並以物流能力做為中介變數,探討其對策略性人力資源管理措施與物流績效關係之影響力。
    本研究以台灣上市、上櫃之製造業做為研究樣本,共寄發放出1062組問卷,回收問卷為128組,無效問卷19組,有效問卷109組,整體的有效問卷回收率為10.26%。
    研究結果發現策略性人力資源管理措施能夠有效提升物流能力,物流能力之高低也將影響物流之績效表現。同時,物流能力為對策略性人力資源管理措施與物流績效之關係具有中介效果。鑒於此結果,本研究建議企業欲提升物流績效時,應從員工身上做投資,給予員工適當之訓練與發展,加強企業物流之能力,以提升物流績效。

    In many factors of effecting logistics performance, logistics capability is the most important factor because the level of logistics capability will determine logistics performance. And the capability is decided by employees - the human resource. The employees having excellent abilities could promote logistics capabilities and bring competitive advantages for companies. Thus, the company should implement many suitable human resource practices to improve employees’ capabilities. In the literature, however, little has been done to address the issue about the relation of human resource practices and logistics. Therefore, this study attempt to fill the gap in the literature by reviewing the previous studies to identify the factors that affect logistics performance and by examining proposed hypotheses through an empirical study. The main purpose of this study is to explore the relationship of human resource practices, logistics capabilities, and logistics performance and to the mediating factor of human resource practices and logistics performance.
    The study population included all listed companies in manufacturing industry. A total of 1062 questionnaires were hand delivered and 128 of them were returned. Of the returned questionnaires, 19 were incomplete and the remaining 109, valid and complete, were used for quantitative analysis. The useable response rate was 10.26%.
    The major finding of this study include: First, suitable human resource practices can promote logistics capabilities and the logistics capabilities can raise the supply chin performance. Second, logistics capabilities are the mediating factor of the relationship of human resource practices and logistics performance. According to the results, companies should invest and implement suitable HR practices to employees to raise logistics capabilities and performance.

    目錄 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究問題與目的 2 第三節 研究流程 3 第四節 章節架構 3 第二章 文獻探討 5 第一節 策略性人力資源措施 5 第二節 物流能力 9 一、 資源基礎理論之觀點 9 二、 物流能力 10 第三節 物流績效 11 第三節 策略性人力資源管理措施與物流能力之關係 14 第四節 物流能力與物流績效之關連性 16 第五節 以物流能力為策略性人力資源管理措施與物流績效的中介變數 17 第三章 研究方法 18 第一節 研究架構 18 第二節 研究假設 18 第三節 研究變數之操作定義與衡量 18 一、策略性人力資源管理措施 19 二、物流能力 20 三、物流關係績效表現 21 第四節 抽樣方法 22 一、研究方法與樣本來源 22 二、問卷發放與回收 22 三、樣本基本資料 23 四、無反應偏差(Non-response bias) 24 五、共同方法變異(CMV, Common method variance) 24 第五節 資料分析方法 24 第四章 研究結果 26 第一節 資料轉換 26 第二節 因素分析 27 第三節 信度分析 29 第四節 建構效度分析 31 第五節 結構方程分析 34 第五章 結論與建議 41 第一節 研究結論 41 第二節 研究貢獻 42 第三節 研究限制與對後續研究之建議 43 參考文獻 45

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