近年來，企業利用第三方物流公司的專業管理，有效率地經營企業的物流活動，使其能夠專注於核心事業的發展，有效降低了物流成本。
國內外對物流服務的研究，主要針對各國的物流活動使用狀況及使用地理區位進行探討，較少對物流服務的重要性及滿意度進行研究。本研究主要目的有三，一係調查北京市物流委外企業對物流服務項目之重視與滿意程度，並調查了物流自行營運企業對物流服務項目之重視與滿意程度，二係探討北京市物流服務提供者所提供的服務項目是否符合企業之需求，最後調查了台灣物流提供者服務項目的比率高低，以了解業者競爭力所在，並作為台灣物流提供者進入北京市場的參考。研究中並針對北京市物流服務供需認知差異進行分析，暸解哪些物流服務項目是第三方專業物流公司可考量優先加強提供或投資的有效資訊。
文中分別從物流服務提供者與企業需求者的角度進行交叉分析，所得結果為：一、北京市物流委外企業，應要求服務公司改善資訊及附加價值相關服務。二、北京市自營企業，應改善資訊相關服務。三、3PL可加強提供：資訊、附加價值及支援等相關服務，以拓展商機。四、台灣物流提供者拓展北京市場優先考量項目有：貨物退還、保稅倉庫、電子資料交換服務、電子文件的傳輸、供應商整合系統、貨物貼條碼、供應商存貨管理服務、備品管理、運輸公司選擇、運輸公司績效衡量等10項。五、本研究發現北京市物流委外服務以運輸與配送最多，並比較了該市場與美、澳等國之差異。

More and more enterprises outsource their non-core logistics services to the 3rd-party logistics providers. The effectively lowering the cost of logistics operations and to better focus on their core competent businesses are some of the top advantages of outsourcing. Most research investigated the provision and usage of logistics services. The study on the cross relationship between important and satisfaction of logistics services is relatively few. In using Beijing city of China as our study area, in this research, our contributions are in three subjects. First, we investigated the importance and satisfaction of logistics services perceived by Beijing businesses. Second, we explored the importance and satisfaction respectively perceived by and cross relationship between the users and providers. Third, we investigated the logistic services provisional capabilities by Taiwanese 3rd-party logistics providers, to understand their competences. The results may point out their potential logistics services provisions in Beijing city.
Our interviews were conducted in Beijing city in 2005. We concluded with five key results. First, the main logistics services outsourced in Beijing are transportation and distribution. Second, the logistics services providers, in particular need to improve the information and value-added services. Third, similarly, the businesses who developed IT in house, shall also improve the information and related service. Fourth, the 3rd-party logistics providers can explore the business opportunity by enhancing information, value-added and periphery related services. Fifth, Taiwanese providers may penetrate Beijing market in the following 10 service items. They are: defect return and repair, bonded warehouse, exchange electronic data, electronic transmission, vender integration systems, customer integration systems, bar coding, suppliers' inventory management, spare parts management, carrier selection and measurement of carrier performance. We concluded our research with an analysis on city logistics and national logistics in America and Australia.

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三、網站部份
1.中國國家統計局網站，http://www.stats.gov.cn/，2006年查閱。
2.行政院主計處網站(2001)，http://www.dgbas.gov.tw/ct.asp?xItem=2203&ctNode=1309 (行業分類標準)。
3.美國供應鏈管理專業協會，http://www.cscmp.org。