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研究生: 黃瓊慧
Huang, Chiung-Hui
論文名稱: 訊息框架效應對購買意願的影響-以產品類型作為調節因子
The impact of information framing on purchase intention-the moderation of product type
指導教授: 葉桂珍
Yeh, Quey-Jen
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2016
畢業學年度: 104
語文別: 中文
論文頁數: 54
中文關鍵詞: 訊息框架、產品類型訊息有用性廣告態度產品態度購買意願
外文關鍵詞: Framing effect, Product type, Information usefulness, Attitude toward the advertisement, Product attitude, Purchase intention
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  • 根據訊息框架理論指出,當人們面臨本質相同的決策性問題時,會因為問題的敘述方式不同,造成人們產生偏好逆轉的現象。此外當訊息框架運用在企業行銷產品的廣告中,訊息框架效應也會因為產品類型的不同,而產生不一樣的效果。本論文擬以產品類型為干擾因子,透過實驗設計法來檢驗此主張,主要擬探討正負面產品訊息框架與產品類型對訊息有用性與消費者認知到的廣告態度、產品態度與購買意願之影響。
    本研究結果顯示1.產品訊息在正面訊息框架下,會帶給消費者較高的訊息有用性。2.產品類型在訊息框架及訊息有用性間有調節效果。3.訊息有用性對廣告態度、產品態度和購買意願具有正向影響。4.訊息有用性在訊息框架及廣告態度之間存在中介效果。由此推論享樂型產品在產品資訊廣告上,以正面訊息框架,能帶來較好的廣告效果。反之功能型產品,則以負面訊息框架,能更提升消費者對產品的需求感與購買意願。

    The main objective of this study is to investigate whether product type is a moderator between information framing and information usefulness. In addition to the main objective of this study, we further investigate whether information usefulness affects consumer attitudes toward advertisements, products, and purchase intention. An experimental design was adopted in this study with a 2 (positive and negative framed message)*2 (hedonic and utilitarian product) and comprised four scenarios. A total of 171 valid respondents were selected, and SPSS 22 was used to run a factor analysis, regression analysis and T-test to test the hypotheses. According to the results, there are some principle conclusions and implications to consider:

    1.In general, a positive framed message has a positive impact on information usefulness.

    2.A positive framed message used to promote a hedonic product has a significantly positive effect on information usefulness. On the contrary, a negative framed message used to promote a utilitarian product has a significantly positive effect on information usefulness.

    3.Information usefulness has significantly positive impacts on attitudes toward advertisements, products and purchase intention.

    4.The mediating role of information usefulness is crucial for attitude toward advertisements, products and purchase intention.

    中文摘要 I The Impact of information framing on purchase intention - the moderation of product type II 誌謝 V 目錄 VI 表目錄 VIII 圖目錄 X 第壹章 緒論 1 第一節 研究動機 1 第二節 研究目的 2 第三節 研究流程 3 第貳章 文獻探討 5 第一節 訊息框架效應 5 第二節 產品分類 8 第三節 資訊採用模型 9 第四節 廣告效果 11 第參章 研究方法 16 第一節 研究架構與假設 16 第二節 研究設計 17 第三節 各變數之操作性定義與衡量 23 第肆章 資料分析 27 第一節 樣本統計資料 27 第二節 因素與信度分析檢定 29 第三節 Spearman相關分析 32 第四節 階層回歸分析 34 第五節 因子組合平均數分析 38 第伍章 結論與建議 43 第一節 結論 43 第二節 研究貢獻 45 第三節 行銷實務上之意涵 46 第四節 研究限制與後續研究建議 47 參考文獻 49 附錄 正式問卷 52

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