本研究目的為探討員工人力資源滿意度對組織公民行為的影響，並以職場教練為干擾變數。調查方式為問卷，針對台灣地區服務業中的金融保險業、綜合商品零售業及房仲業與顧客第一線接觸的員工發放。收回的125組有效樣本以敘述性統計、信度分析、相關分析、驗證式因素分析及階層迴歸模型驗證。結果發現，對福利措施的滿意度及職場教練行為與人際組織公民行為有正向相關。

The current research investigates the relationship between employee satisfaction with human resource (HR) practices and organizational citizenship behavior (OCB), as moderated by supervisory coaching. A survey is conducted in the service industry, including financial institutes and retailers, and the respondents are primarily those employees who serve customers in the first-line. One hundred and twenty-five valid responses were received, and reliability and confirmatory analyses were undertaken to ensure that the survey items represented the constructs. The results of the hierarchical regression model demonstrate that benefits and supervisory coaching behavior are positively related to person-focused OCB. Research limitation and future suggestion are also provided.

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