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研究生: 戴永家
Day, Yeong-Jia
論文名稱: 主題樂園遊客風險資訊搜集與決策之研究-以月眉育樂世界與迪士尼樂園為例
A study of tourists' risk information search tactic and decision-making on theme parks: examples of Yamay Discovery World and Disney World
指導教授: 黃國平
Hwang, Kevin P.
學位類別: 碩士
Master
系所名稱: 管理學院 - 交通管理科學系
Department of Transportation and Communication Management Science
論文出版年: 2005
畢業學年度: 93
語文別: 中文
論文頁數: 124
中文關鍵詞: 風險資訊搜集策略集群分析自組織映射主題樂園
外文關鍵詞: Risk Information Search, Self-Organizing Map, Theme-Park, Cluster Analysis
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  • 摘要
      本研究探討遊客旅遊主題樂園,面臨旅遊糾紛、滿意度、住宿、時間、交通、財務、治安、觀光景點、恐怖主義及醫療支援等旅遊風險項目時,不同風險關注程度之遊客,因為風險認知不同而與消費者特質、風險資訊搜集策略及旅遊行為三個影響構面間的彼此關聯。本研究除了比較我國國民國內與國外主題樂園旅遊之基本特性,並採用二階段統計集群分析與類神經網路自組織映射(SOM)兩種集群方法將553份國內及192份國外有效問卷依風險關注項目予以分群,再比較兩種分群間之差異。

      研究結果顯示,國內旅遊遊客與出國旅遊遊客在風險議題關注程度、決定性資訊及消費者特質上有所不同;對風險關注程度不同的遊客,其風險關注項目也不同;遊客風險資訊取得注重便利性及專業性;交通風險是共同的旅遊風險關注;知覺風險方面,國內遊客以不確定性,出國遊客則以決策後果較高。

    ABSTRACT
     This study begins by indicating ten travel issues/risks which theme park travelers may concern: they are the risks of Travel Dispute, Satisfaction,Accommodation, Timing, Transportation, Financial, Law and Order,Sightseeing Spot, Terrorism and Medical Support. Each traveler concerns/acknowledges the different degree of the issues/risks; he or she therefore ends up with different Tourist characteristics, Risk information search strategy and Behaviors. Next, we continue by comparing some basic characteristics from tourists who travel to domestic or foreign theme parks.Also, by applying statistic approaches, Two-stage clustering and Self-Organizing Map, to analyze 553 valid domestic and 192 foreign traveler questionnaires, we goes to the core of the study and cluster tourists in
    different levels, according to their different level of concern to the travel risks.Different statistic methods present different statistic results; we thus compare their differences.

     The study is concluded with some interesting findings: Tourists who travel to domestic or to foreign theme parks present different testing results in issues of travel risks concerning, decisive information and tourist characteristics; The more attention is paid to the travel risks, the wider areas of them will be cared by tourists; Tourists look at the risk information, which is handy and is presented professionally; The issue of transportation risk is a universal concern; With regard to the subject of perceived risk, domestic theme park tourists prefer uncertainties; foreign theme park travelers, on the
    other hand, concern their decision-making consequences.

    <font FACE="新細明體" SIZE="6"> <p ALIGN="center">目錄</p> </font><font FACE="新細明體" SIZE="4"> <p ALIGN="LEFT">第一章 緒論<b>................................................ 1</b></font><font FACE="新細明體"><br>   1.1 研究背景與動機................................................. 1<br>   1.2 研究目的............................................................. 2<br>   1.3 研究範圍與對象................................................. 2<br>   1.4 研究流程............................................................. 3<br> </font><font FACE="新細明體" SIZE="4">第二章 文獻回顧<b>..........................................4<br> </b></font><font FACE="新細明體">  2.1 主題樂園............................................................. 4<br>   2.2 風險..................................................................... 5<br>   2.2.1 消費者行為與知覺風險.................................. 6<br>   2.2.2 旅遊風險.......................................................... 7<br>   2.3 決策本質............................................................. 8<br>   2.4 知覺風險對資訊搜尋之影響............................. 9<br>   2.5 旅客資訊搜尋行為模式探討........................... 10<br>   2.6 類神經網路(Artificial Neural Networks, ANNs) 13<br> </font><font FACE="新細明體" SIZE="4">第三章 研究方法<b>.........................................16<br> </b></font><font FACE="新細明體">  3.1 研究架構............................................................ 16<br>   3.2 問卷設計............................................................ 17<br>   3.3 抽樣方法............................................................ 21<br>   3.4 資料分析............................................................ 22<br>     3.4.1 敘述性統計分析(Descriptive Statistics <br>              Analysis)........................................................ 22<br>     3.4.2 項目分析....................................................... 22<br>     3.4.3 信度分析(Reliability Analysis) ..................... 22<br>     3.4.4 集群分析(Cluster Analysis) .......................... 22<br>     3.4.4.1 統計集群方法............................................ 22<br>     3.4.4.2 自組織映射圖網路分析法(Self-Organizing <br>                Map, SOM).................................................. 24<br>     3.4.5 變異數分析(Analysis of variance, ANOVA). 28<br> </font><font FACE="新細明體" SIZE="4">第四章 基本統計分析與討論<b>........................29<br> </b></font><font FACE="新細明體">  4.1 基本特性分析.................................................... 29<br>     4.1.1 消費者特質(遊客特性)構面分析................. 29<br>     4.1.2 旅遊行為(風險選擇評估行為)構面分析..... 32<br>     4.1.3 知覺風險(動機與決策本質)構面分析......... 36<br>     4.1.4 風險資訊搜集策略(資訊來源)構面分析..... 39<br>   4.2 信度分析............................................................. 41<br>   4.3 效度分析............................................................. 41<br> </font><font FACE="新細明體" SIZE="4">第五章 統計方法之集群分析<b>........................42<br> </b></font><font FACE="新細明體">  5.1 集群分析............................................................. 42<br>   5.2 變異數分析......................................................... 48<br>     5.2.1 各集群於消費者特質(遊客特性)構面<br>              之分析............................................................ 48<br>     5.2.2 各集群於知覺風險(動機與需求)構面<br>              之分析............................................................ 52<br>     5.2.3 各集群於風險資訊搜集策略(資訊來源)<br>             構面之分析.................................................... 59<br>     5.2.4 各集群於旅遊行為(風險選擇評估行為)<br>             構面之分析.................................................... 61<br>   5.3 統計分群結果分析............................................. 66<br>   5.4 統計分群群組比較............................................. 68<br> </font><font FACE="新細明體" SIZE="4">第六章 自組織映射<b>(SOM)</b>之分群分析<b>..........84<br> </b></font><font FACE="新細明體">  6.1 資料整理與SOM 網路參數設定........................ 84<br>   6.2 SOM 分群程序及群組討論................................ 87<br>     6.2.1 國內遊客SOM 集群分析............................... 90<br>     6.2.2 出國遊客SOM 集群分析............................... 93<br>     6.2.3 SOM 集群分析小結....................................... 97<br>   6.3 統計分群與SOM 分群比較................................ 98<br>     6.3.1 國內遊客統計分群「高度風險關注族群」<br>             與SOM分群「高風險知覺學生族群」...... 101<br>     6.3.2 國內遊客統計分群「中度風險關注族群」<br>             與SOM分群「非人際資訊經驗導向<br>             族群」...........................................................104<br>     6.3.3 出國遊客統計分群「低度風險關注族群」<br>             與SOM分群「例行性旅遊行為族群」...... 107<br> </font><font FACE="新細明體" SIZE="4">第七章 結論與建議<b>.................................... 111<br> </b></font><font FACE="新細明體">  7.1 結論................................................................... 111<br>   7.2 建議....................................................................116<br>     7.2.1 對業者及資訊提供者之建議...................... 116<br>     7.2.2 後續研究之建議.......................................... 118<br> </font><font FACE="新細明體" SIZE="4">參考文獻<b>................................................... 119<br> </b>附錄一 本研究問卷<b>........................................ I<br> </b>附錄二 本研究樣本分群樹狀圖<b>.....................VI<br> </b>附錄三 本研究其他規模之<b>SOM </b>分群矩陣圖<b>..IX</p> </b></font>

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