| 研究生: |
邱鈺桓 Chiu, Yiu-Huan |
|---|---|
| 論文名稱: |
亞洲觀光醫療產業之經營模式探討 A study of business model for medical tourism in Asia |
| 指導教授: |
陸定邦
Luh, Ding-Bang 孔憲法 Far, Kung-Shiann |
| 學位類別: |
碩士 Master |
| 系所名稱: |
規劃與設計學院 - 創意產業設計研究所 Institute of Creative Industries Design |
| 論文出版年: | 2010 |
| 畢業學年度: | 98 |
| 語文別: | 英文 |
| 論文頁數: | 139 |
| 中文關鍵詞: | 全球化 、醫療旅遊 、國際醫療 、經營策略 |
| 外文關鍵詞: | medical tourism, medical travel, case study, business model, outsourcing |
| 相關次數: | 點閱:95 下載:4 |
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因為全球化的影響之下, 跨國尋求醫療服務的旅客可以很容易地找到低成本和高品質的醫療服務. 對醫院而言, 醫療旅遊是一個需要異業合作去開發另一財源的新事業. 以台灣而言, 由於健保處於總額制度體下, 造成醫院收入的縮減, 所以醫院才開始發展醫療旅遊做為另一收入的來源. 目前台灣以發展區域性醫療旅遊為主, 因為受限於語言和文化的限制, 故以大陸地區為主要客群。
台灣至2006年政府將醫療旅遊納入重點產業,積極推廣醫療旅遊,結合多個相關部會,規劃相關配套措施,成立醫療旅遊專案小組,統籌相關資源,達到台灣醫療走出去,顧客走近來的願景,國內陸續已有6家申請國際醫療服務認證(JCI),建立國外通路,除此之外,台灣醫院亦與海外健康醫療相關機構合作,推廣醫療旅遊,另由旅行社提供後續旅遊行程。
此研究是以質性研究的方式分析亞洲醫療旅遊的經營模式. 目的是對於國內發展國際醫療旅遊的醫療院所, 給予經營策略上的建議 本研究的研究方法是以文件資料分析和專家訪談為主, 另外以個案研究分析新加坡百彙集團當作標竿案例, 分析其發展國際醫療旅遊的經營策略, 再與國內案例-新光醫院作其經營策略之比較
本研究最後發現建置國際通路, 通過國際醫療服務相關認證, 醫院內部人員的教育訓練, 提供透明的資訊和提供客製化的服務, 以上五點為發展國際醫療旅遊的主要經營策略. 在本研究中, 仍有許多限制, 因為此為一新興產業, 所以在文獻資料的蒐集上不足以使用,另外國內醫療旅遊尚未成熟, 故在挑選國內案例的選擇性少。
Due to the globalization, medical traveler can seek medical service easily for low cost and good quality. For destination hospitals, medical tourism is a new kind of business for them to incorporate with tourism industry. Take Taiwan for instance, under the global budget system, it decreased the income of hospitals. It forces local hospitals to develop medical tourism for increasing their profit. In the present stage, the market of Taiwan concentrated on regional market, since the limitation of language and culture, which made them to take China as target market.
The study is completely qualitative research to analyze the business model for medical tourism in Asia. The goal of the research is to suggest business strategy for domestic hospitals to develop international medical tourism. Survey the evolution of medical tourism is the other purpose to understand the history.
It mainly conducts the methods of document analysis and experts interview. In the design process, the author used the best practice, Parkway Holdings Limited, Singapore, to make general principles for business strategy to develop international market. Then, follow the general principles to compare with Shin Kong Memorial Hospital, which is focus on regional market, especially in Chinese market, with the advantages of culture and language.
The conclusion of the research is that for domestic hospital, setting international channels, getting international accreditation, enhancing the education of the employees, providing transparent information and providing customized service are critical strategies. However, during the research, the limitation restrains the analysis. The lack of literature, few of cases to study and uneasy to get detail information of business model are the limitations.
Reference
English
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中文
1. 楊美惠Yang, Mei-Hui(2008),台灣發展觀光醫療產業之行銷策略研究。
2. 王碧玲Wang, Pi-Ling(2007),淺論台灣醫療旅遊之發展。
3. 王健全Wang, Chien-Chuan(2007),醫療服務國際化與兩岸醫療旅遊發展契機,兩岸健康旅遊休閒旅遊發展趨勢研討會。
4. 吳明彥Wu, Ming-Yen(2005),傳承與創新-醫療保健經驗分享,發表於推動服務業發展列車系列活動巡迴座談會,台北:行政院經濟建設委員會。
5. 吳啟誠Wu, Qi-Cheng(2006),台灣保健旅遊國際行銷推廣策略研究報告,交通部觀光局委託研究計畫。
6. 邱文達Da, Ciou-Wun(2008),如何擴展大陸及華人市場,2008台灣醫療服務國際化企業模式及發展策略國際研討會
7. 張慈映Zhang, Ci-Ying(2005),從新加坡醫療旅遊產業來看我國醫療照護服務的發展,工研院IEK-IT IS計畫
8. 江國揚Chiang, Kuo-yang(2005),我國健康觀光發展策略之研究-模糊理論之運用,國立台北護理學院/旅遊健康研究所碩士論文
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10. 張紫葳Jhan, Zih- Wei(2005),台灣觀光醫療產業策略評估-以價值創新維基礎,國立台灣大學管理學院高階公共管理碩士論文
11. 黃月芬Huang, Yueh-Fen(2005),發展醫療觀光之可行性研究,中國文化大學觀光事業研究所碩士論文
12. 黃美純Huang, Mei-Chun(2007),整合休閒旅遊及養生醫療產業發展及區域規劃。台灣經濟論衡,5(10),64-81。
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15. 藍國瑜Lan, Kuo-Yu(2006),台灣醫療旅遊產業創新經營模式初探,輔仁大學管理學研究所碩士論文
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Web Reference
1. Parkway Holdings Limited http://www.parkwayhealth.com/
2. Bumrungrad International http://www.bumrungrad.com/
3. Medical Tourism Association http://www.medicaltourismassociation.com/
4. Outsourcing Your Heart http://www.time.com/time/magazine/article/0,9171,1196429,00.html
5. Joint Commission International (JCI) http://www.jointcommissioninternational.org/
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