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研究生: 謝明霑
Hsieh, Ming-Chan
論文名稱: 設計循證決策支持機制:以臺北大數據中心為例
Designing Mechanisms of Evidence-based Decision Support: A Case Study of Taipei Urban Intelligence Center
指導教授: 黃振皓
Huang, Chen-Hao
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2024
畢業學年度: 112
語文別: 中文
論文頁數: 98
中文關鍵詞: 循證決策支持資訊系統策略校準動態能力靈巧
外文關鍵詞: Evidence-based Decision-support, Information System Strategy, Alignment, Dynamic Capabilities, Ambidextrous
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  • 每當面對新興科技的發展時,政府會制定相應的計畫,透過導入新興科技讓公共政策的制定能夠更加的流暢,提高民眾對政府的信任。最近幾年,環境劇烈的變動,如何將資訊科學運用在公共政策制定的流程當中,透過數據分析使政策制定更精確達到循證決策支持 (Evidence-based Decision Support),是許多國家政府面對數位轉型浪潮所採取的策略,而政府如何校準資訊系統策略及業務策略,並透過演算法開發決策輔助工具,以提升決策者的政策效能?
    因此本研究以觀察公部門組織在面對劇烈環境變動下,資訊系統策略校準的過程,並分析此校準過程中,演算法開發並動態更新決策輔助工具為目的。透過質化研究中的個案研究,以臺北大數據中心為例,根據其策略校準的過程分為資料共享時期、資料應用時期以及資料賦能時期三個階段,觀察其感知到環境的變動後,如何透過動態能力持續校準資訊系統策略,並以演算法更新每一階段的決策輔助工具,從建立共用的資料庫到決策輔助系統,最終建構出資料開放平台,運用這些決策輔助工具應對各階段的問題,並持續的尋找未來持續應用的場域,使臺北市政府在城市治理上更有韌性,並透過個案分析設計一套靈巧的循證決策支援機制,藉此提供欲採取以證據為基礎的治理方針之組織參考依據。

    In Taiwan, whenever the government encounters the development of emerging technologies, it formulates corresponding plans, hoping to shape transformation strategies and goals through these plans. By introducing these emerging technologies, the government aims to make the formulation of public policies smoother and enhance public trust in the government. In recent years, with the dramatic changes in the environment, many governments worldwide have adopted strategies to incorporate data science into public policy-making processes. This approach leverages data analysis to achieve more precise, evidence-based decision-making amid the digital transformation wave. How can the government align information system strategies and develop algorithmic decision-support tools to enhance policymakers' effectiveness?
    Therefore, this study strives to observe the process of aligning information system strategies in public sector organizations facing dramatic environmental changes and analyze the development and dynamic updating of algorithmic decision support tools during this alignment process. Through qualitative research using case studies, this study takes the Taipei Urban Intelligence Center as an example to observe how it continuously aligns its information system strategies through dynamic capabilities at each stage of implementing evidence-based governance. The study examines how the Taipei City Government enhances its resilience in urban governance by updating decision support tools through algorithms and designs an ambidextrous evidence-based decision support mechanism through case analysis, providing a reference for organizations intending to adopt evidence-based governance approaches.

    摘要 i 誌謝 vii 表目錄 xi 圖目錄 xii 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究問題與目的 3 第三節 研究範圍與流程 5 第四節 論文架構 7 第二章 文獻探討 8 第一節 循證治理在公共政策領域的應用 8 一、 三種形式的知識影響循證治理政策的制定 8 二、 循證治理的挑戰 9 第二節 資訊系統策略校準 11 一、 資訊系統策略校準 (Information System Strategy Alignment) 11 二、 演算法 (Algorithm) 15 三、 透過演算法創建儀表板 (Dashboards) 16 四、 相關研究 19 第三節 動態能力 20 一、 動態能力 (Dynamic Capabilities) 20 二、 動態能力相關的研究 22 第四節 靈巧 23 一、 利用與開發間的連續性 23 二、 觸發利用與開發間取捨的因素 24 三、 靈巧相關的研究 25 第三章 研究方法與架構 26 第一節 研究方法 26 第二節 研究架構 28 第三節 研究觀察重點 29 第四節 研究對象 31 第五節 資料蒐集與分析 32 第四章 個案描述 35 第ㄧ節 個案背景描述 35 第二節 個案組織簡介 39 第五章 個案分析 43 第一節 資料共享時期 43 一、 環境感知 43 二、 動態能力 44 三、 資訊系統策略校準 46 四、 儀表板作為跨局處資料庫如何應對推行上遭遇的問題 49 五、 資料共享時期小結 52 第二節 資料應用時期 55 一、 環境感知 55 二、 動態能力 55 三、 資訊系統策略校準 57 四、 儀表板如何在防疫期間克服阻礙,輔助決策者達到靈巧循證決策支援 60 五、 資料應用時期小結 62 第三節 資料賦能時期 65 一、 環境感知 65 二、 動態能力 65 三、 資訊系統策略校準 67 四、 儀表板轉型為開放平台可參考蒐集數據原則 69 五、 資料賦能時期小結 70 第六章 研究結論與建議 73 第一節 結論與研究貢獻 73 第二節 研究限制與未來研究方向 75 參考文獻 76 英文部分 76 中文部分 81 書目部分 81 網站部分 82 附錄 83 訪談問題彙整 83

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