嚴重特殊傳染性肺炎及其他病症及病毒的出現造成了全世界不同程度的影響，不管是在衛生安全、全球經濟等方面，而且還不斷的在全球擴散，病毒會經過不同的傳播途徑傳播，尤其是室內空間裡病毒的傳播會更加容易，因此全世界對電梯中病毒傳播的相關問題高度重視，每個國家都在積極的利用現代科技來研發出不同的防疫方法來控制疫情，也有越來越多研究是關於運用非接觸式的科技來阻絕病毒，藉此來提升衛生品質以及減少與病毒接觸的機會。
因此本研究以此背景做為動機，將近場通訊技術應用在非接觸式電梯系統上，達到無接觸的目的，並且減少與病毒接觸的機會，本研究將會運用品質機能展開法來獲得關鍵設計要素，藉此來作為本研究的設計核心，再運用移動設備為載體，來研發及模擬一個近場通訊非接觸式電梯系統應用程式，來與讀取器設備進行實驗及測試，最後進行可用性測試後運用不同統計方法進行統計，藉此來獲得改進的方向。

The emergence of COVID-19 and other diseases and viruses has had varying degrees of impact worldwide, affecting areas such as public health and the global economy. These viruses continue to spread globally through various transmission routes, with indoor spaces being particularly conducive to transmission. As a result, the issue of virus transmission in elevators has been highly regarded worldwide. Countries are actively utilizing modern technologies to develop different methods to combat pandemic, and there is an increasing focus on utilizing contactless technologies to prevent virus transmission, improve hygiene, and reduce the chances of contact with viruses.
Motivated by this background, this study applies near-field communication (NFC) technology to develop a contactless elevator system, aiming to achieve a touchless experience and reduce the risk of virus transmission. The study utilizes the quality function deployment (QFD) method to identify key design elements, which serve as the core of the system design. Using mobile devices as carriers, an NFC-based elevator system application is developed and simulated in conjunction with NFC reader devices. Subsequently, usability testing is conducted, and statistical analysis using different methods to identify areas for improvement.

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