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研究生: 黎陳夏原
Le Tran Ha Nguyen
論文名稱: The impact of live streaming e-commerce on perceived risk, customer arousal, and impulse buying decisions
The impact of live streaming e-commerce on perceived risk, customer arousal, and impulse buying decisions
指導教授: 溫敏杰
Wen, Miin-Jye
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際經營管理研究所
Institute of International Management
論文出版年: 2022
畢業學年度: 110
語文別: 英文
論文頁數: 60
外文關鍵詞: Live streaming e-commerce, Stimulus-Organism-Response, Impulse buying behavior, Customer arousal, Perceived risk
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  • Live streaming has revolutionized retail by becoming a highly profitable e-commerce concept, particularly during the COVID - 19 pandemic. Meanwhile, research on it is still in its early stages, especially in Vietnam where live streaming has only been around for a few years. This study investigates Vietnamese consumers' impulsive purchasing behavior in the live streaming environment. Based on the concept of stimulus-organism-response theory, this research developed an impulse buying model for e-commerce live streaming situations. The objective is to identify the components that affect impulse buying behavior in a live streaming environment and to determine how these elements interact. The study used SEM to analyze 398 anonymous online survey responses. The findings indicate that environmental stimuli (streamer credibility, interactivity, and scarcity strategy) influence consumer perceptions (customer arousal and perceived risk), which in turn drive impulsive purchasing behavior associated with live streaming commerce. Customer arousal and perceived risk play a crucial mediating role in this research model. Furthermore, this study discovered that customer arousal affects impulse buying indirectly through perceived risk. These findings can help sellers improve their profitability.

    ABSTRACT I ACKNOWLEDGEMENTS II TABLE OF CONTENTS III LIST OF TABLES VI LIST OF FIGURES VII CHAPTER ONE INTRODUCTION 1 1.1 Research Background. 1 1.2 Research Gap. 3 1.3 Research Objective. 4 CHAPTER TWO LITERATURE REVIEW 5 2.1 Theoretical Background. 5 2.2 Construct Identification and Stimulus-Organism-Response Framework. 7 2.2.1 Stimuli. 7 2.2.2 Organism. 10 2.2.3 Responses 11 2.3 Hypothesis Development. 12 2.3.1 Streamer’s Credibility and Customer Arousal. 12 2.3.2 Streamer’s Credibility and Perceived Risk. 13 2.3.3 Interactivity and Customer Arousal. 13 2.3.4 Interactivity and Perceived Risk. 14 2.3.5 Scarcity Strategy and Customer Arousal. 15 2.3.6 Scarcity Strategy and Perceived Risk. 15 2.3.7 Customer Arousal and Perceived Risk. 16 2.3.8 Customer Arousal and Impulsive Buying. 17 2.3.9 Perceived Risk and Impulsive Buying. 18 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 20 3.1 Research Model. 20 3.2 The Hypotheses of the Study. 20 3.3 Summary of Variable Definitions. 21 3.4 Pretest. 22 3.5 Construct Measurement. 22 3.6 Control Variables. 24 3.7 Sampling Planning. 24 3.8 Questionnaire Design. 24 3.9 Data Analysis Procedure. 25 3.9.1 Analysis of Descriptive Statistics. 26 3.9.2 Factor Analysis and Reliability. 26 3.9.3 Testing Hypotheses. 26 CHAPTER FOUR RESEARCH RESULTS 28 4.1 Analytical Descriptive. 28 4.1.1 Screening of Data. 28 4.1.2 The Respondents' Characteristics. 28 4.1.3 Descriptive Results of Research Variables. 30 4.2 Common Method Bias. 32 4.3 Measurement Model. 33 4.4 Multicollinearity Evaluation. 37 4.4 Hypothesis Testing. 40 4.5 Mediation Effect. 43 CHAPTER FIVE CONCLUSION AND RECOMMENDATIONS 45 5.1 Research Conclusion and Discussion. 45 5.2 Theoretical Implications. 47 5.3 Implications in Practice. 48 5.3.1 Interactivity. 48 5.3.2 The Streamer’s Credibility. 50 5.3.3 The Scarcity Strategy. 51 5.4 Limitations and Prospects for Future Research. 51 REFERENCES 53 APPENDICES 58

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