| 研究生: |
林詩硯 Lin, Shih-Yen |
|---|---|
| 論文名稱: |
消費者,網站與產品特性對網拍意願的影響 The Effects of Consumer, Website and Product Characteristics on Online Bidding Intention |
| 指導教授: |
陳忠仁
Chen, Chung-Jen |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 國際管理碩士在職進修專班(IMBA) International Master of Business Administration(IMBA) |
| 論文出版年: | 2006 |
| 畢業學年度: | 94 |
| 語文別: | 英文 |
| 論文頁數: | 61 |
| 中文關鍵詞: | 網拍意願 、產品特性 、網站 、消費者 |
| 外文關鍵詞: | online bidding intention, product characteristics, website, consumer |
| 相關次數: | 點閱:68 下載:1 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
None
While interactions in the real world bidding are mainly based on face-to-face activities between bidders and auctioneers, interactions in electronic commerce take place mainly through the auction web sites. Although the increasing importance and getting more popular of the online bidding, little has been done in the literature in examining the relationships among the consumer, website and product characteristics. To extend and further our understanding of online bidding intention, this study attempts to identify the key determinants and to examine the effects between these determinants and online bidding intention by providing an integrative research framework through extensive literature review. Further, the hypotheses were proposed and then examined through an empirical study.
A convenient sampling method was used to select respondents. From the 350 mailed questionnaire mailed in this study, 310 valid and complete questionnaires were collected, yielding a response rate of 88.6%.
The major findings of this study include: First, this study investigated the relationship between various characteristics of online bidding and they were effective. Second, the results of the regression analyses reveal that the impact on online bidding intention is partially supported with respect to consumer, website and product characteristics.
Aaker, D.A. (1996). Building strong brands. Free Press, New York, N.Y..
Alba, J., Lynch, J., Weitz, B., Janiszewski, C., Lutz, R., Sawyer, S. & Wood, S. (1997). Interactive home shopping: Consumer, retailer and manufacturer incentives to participate in electronic marketplaces. Journal of Marketing, 61, 38-65.
Alka, V.C., Sprott, D.E., Silverman, S.N. & Stem, D.E. (2000). Adoption of Internet shopping: The role of consumer innovativeness. Journal of Consumer Research, 9, 183-194.
Armstrong, G. & Kotler, P. (2000). Marketing, (5th ed.), Prentice-Hall, Englewood Cliffs, NJ, 153-154.
Baker, J., Levy, M. & Grewal, D. (1992). An experimental approach to making retail store environmental decisions. Journal of Retailing, 68(4), 445-461.
Barnes, S.J., Liu, K. & Vidgen, R.T. (2001). Evaluating WAP news sites: The WEBQUAL/M approach. Conference Paper at the Global Cooperation in the New Millennium, The Ninth European Conference on Information Systems (June), 27-29.
Barnes, S.J., & Vidgen, R.T. (2001). Assessing the quality of auction websites. Conference Paper at the Hawaii International Conference on Systems Sciences (January), 4-6.
Bearden, W.O. & Etzel, M.J. (1982). Reference group influence on product and brand purchase decisions. Journal of Consumer Research, 9, 183-194.
Bellenger, D.N. & Pradeep K.K. (1980). Profiling the recreational shopper. Journal of Retailing, 56(4), 77-92.
Bellman, S., Lohse, G.H. & Johnson E.J. (1999). Predictors of online buying behavior. Communications of the ACM, 42(12), 32-38.
Benjamin, R. & Wigand, R. (1995). Electronic markets and virtual value chains on the information superhighway. Sloan Management Review, 36(2), 62-72
Berkowitz, E.N., John R., Walton & Orville C. Walker, Jr. (1979). In-home shoppers: The market for innovative distribution systems. Journal of Retailing, 55(3), 15-33.
Bhatnagar, A., Misra, S. & Rao, H.R. (2000). On risk, convenience, and Internet shopping behavior: Why some consumers are online shoppers while others are not. Communications of the ACM, 43(11), 98-105.
Bloch, P.H. & Richins, M.L. (1983). A theoretical model for the study of product importance perceptions. Journal of Marketing, 47, 69-81.
Blythe, J. (1999). Innovativeness and newness in high-tech consumer durables. The Journal of Product and Brand Management, 8(5), 415.
Bobbitt, L.M. & Dabholkar, P.A. (2001). Integrating attitudinal theories to understand and predict use of technology-based self-service: The Internet as an illustration. International Journal of Service Industry Management, 12(5), 423-450.
Brucks, M. & Zeithaml, V.A. (2000). Price and brand name as indicators of quality dimensions for consumer durables. Academy of Marketing Science Journal, 28(3), 359-374.
Caudill E.M., & Murphy, P.E. (2000). Consumer online privacy: legal and ethical issues. Journal of Public Policy and Marketing, 19, 7-32.
Chakravarti D., Greenleaf E., Sinha A. & Cheema A (2002). Auctions: Research opportunities in marketing. Marketing Letters (August), 13(3), 281.
Chaudhuri, A. (1998). Product class effects on perceived risk: The role of emotion. International Journal of Research in Marketing, 15, 157-168.
Christy, M.K. & Gloria C. (2005). A critical review of online consumer behavior: Empirical research. Journal of Electronic Commerce in Organizations, 3(4), 1-19.
Chung, J. & Tan, F.B. (2004). Antecedents of perceived playfulness: An exploratory study on user acceptance of general information-searching websites. Information & Management, 41, 869-881.
Citrin, A.V., Sprott, D.E., Silverman, S.N. & Stem, D.E. (2000). Adoption of Internet shopping: The role of consumer innovativeness. Industrial Management & Data Systems, 100(7), 294-300.
Clancy, H. (1996). Internet security: It’s a process. Computer Reseller News (July), 47.
Cranor, L.F. (1999). Internet privacy. Association for Computing Machinery. Communications of the ACM, 42(2), 28-31.
Culnan, M.J. (2000). Protecting privacy online: Is self-regulation working?. Journal of Public Policy and Marketing, 19, 20-33.
Culnan, M.J & Milberg, S.J. (1999). Consumer privacy. Information Privacy.
Darian, J.C. (1987). In-home shopping: Are there consumer segments?. Journal of Retailing, 63(3), 163-186.
Dean, D.H. (1999). Brand endorsement, popularity and event sponsorship as advertising cues affecting consumer pre-purchase attitudes’. Journal of Advertising, 28(3), 1-12.
Deck, S. (1997). Ease of navigation key to successful e-malls. Computerworld, 4.
Degeratu, A.M., Rangaswamy, A. & Wub, J. (2000). Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes. International Journal of Research in Marketing, 17(1), 55-78.
Dodds, B., Monore, K.B. & Grewal, D. (1991). Effects of price, brand and store information on buyers’ product evaluations. Journal of Marketing Research, 28, 307-319.
Donthu, N. & Gilliland, D. (1996). Observations: The infomercial shopper. Journal of Advertising Research (March-April), 69-76.
Donthu, N. & Gilliland, D. (2002). The single consumer. Journal of Advertising Research (November-December), 77-84.
Elzbieta, L.W (2002). Web equity: A framework for building consumer value in online companies. The Journal of Consumer Marketing, 19(2/3), 231-245.
Evans, J.R & King, V. E. (1999). Business-to-business marketing and the World Wide Web: Planning, managing, and assessing web sites. Industrial Marketing Management, 28, 343-358.
Farquhar, P. (1989). Managing brand equity. Marketing Research, 1, 24-33.
Garvin, D.A. (1987). Competing on the eight dimensions of quality. Harvard Business Review, 65(6), 101-110.
Gefen, D. (2002). Customer loyalty in e-commerce. Journal of the Association for Information Systems, 3, 27-51.
Goldsmith, R.E. (2000). How innovativeness differentiates online buyers. Quarterly Journal of Electronic Commerce, 1(4), 323-333.
Goldsmith, R.E. & Bridges, E. (2000). E-tailing vs. retailing: Using attitudes to predict online buying behavior. Quarterly Journal of Electronic Commerce, 1(3), 245-253.
Goldsmith, R.E. & Flynn, L.R. (1992). Identifying innovators in consumer product markets. European Journal of Marketing, 26(12), 42-55.
Goldsmith, R.E., d'Hauteville, F. & Flynn, L.R. (1998). Theory and measurement of consumer innovativeness: A transnational evaluation. European Journal of Marketing, 32(3/4), 340.
Henderson, S.C. & Snyder, C.A. (1999). Personal information privacy: Implications for MIS managers. Information & Management, 36(4), 213-221.
Henry H. (1993). Editorial. Direct Marketing, February.
Howard, J.A. (1977). Consumer behavior: Application of the theory. New York: McGraw-Hill.
Hsu (2000). The effect of product, website and customer characteristics on purchasing online intention. Journal of Computers, 12(4).
Huizingh, E. (2000). The content and design of web sites: an empirical study. Information & Management, 37, 123-134.
James, E.L & Isabella, C.M.C. (1987). A profile of direct marketing television shoppers. Journal of Direct Marketing, 1(4), 12-23.
Jarvenpaa, S.L. & Todd, P.A. (1996). Consumer reactions to electronic shopping on the World Wide Web. International Journal of Electronic Commerce, 1(2), 59-88.
Kai W., Eric, T.G.W. & Tai, C.F. (2002). A study of online auction sites in Taiwan: Product, auction rule, and trading type. International Journal of Information Management, 22, 127-142.
Keeney, R.L. (1999). The value of Internet commerce to the customer. Management Science (April), 45(4), 533-542.
Keller, K.L. (1993). Conceptualizing measuring and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22.
Kiely, T. (1997). The Internet: fear and shopping in cyberspace. Harvard Business Review, 75(4), 13-14.
Kim, S.Y. & Lim, Y.J. (2001). Consumers’ perceived importance of satisfaction with Internet shopping. Electronic Markets, 11(3), 148-154.
Klein, S. & Keefe, R.M., O’(1999). The impact of the web on auctions: Some empirical evidence and theoretical considerations. International Journal of Electronic Commerce, 3, 7-20
Korzaan, M.L. (2003). Going with the flow: Predicting online purchase intentions. The Journal of Computer Information Systems, 43(4), 25-30.
Kotler, P. (1996). Marketing management: Analysis, planning implementation and control (9th ed.). New Zersey: Prentice Hall.
Kwak, H., Maity, M. & Zinkhan, G.M. (2002). Consumer information search and decision making on the Internet: A conceptual model. American Marketing Association. Conference Proceedings,13, 31-38.
Lee, H.G. (1996). Market process reengineering through electronic market systems: Opportunities and challenges. Journal of Management Information Systems,13(3), 113-136.
Liang, T.P. & Lai, H.J. (2002). Effect of store design on consumer purchase: An empirical study of on-line bookstores. Information & Management,39(6), 431-444.
Liao Z. & Cheung, M.T. (2002). Internet-based e-banking and consumer attitudes: An empirical study. Information & Management, 39(4), 283-295
Limayem, M. & Khalifa, M. (2000). Business-to-consumer electronic commerce: A longitudinal study. In Proceedings of the Fifth IEEE Symposium on Computers and Communications, 286-290.
Locander, W.B. & Hermann, P.W. (1979). The effects of self-confidence and anxiety on information seeking in consumer risk reduction. Journal of Marketing Research,26, 268-274.
Mannix, M. (1999). Watch for web hazards and you’ll shop hitch free. US News & World Report (December),13, 76.
Mardesich, J. (1999). The web is no shopper’s paradise. Fortune, 140(9), 188-198.
Marquis, G.P. (2002). Application of traditional system design techniques to web site design. Information and Software Technology, 44, 507-512.
McAfee, R.P. & McMillan, J. (1987). Auctions and bidding. Journal of Economic Literature, 25(2), 699-740.
McGinity, M. (2000). Surfing your turf. Communications of the ACM, 43(4), 19-21.
Miracle, G.E. (1965). Product characteristics and marketing strategy. Journal of Marketing, 29, 18-24.
Miyazaki, C. & Fernandez, A. (2000). Internet privacy and security: An examination of online retailer disclosures. Journal of Public Policy and Marketing, 19, 54-69.
Moynagh, M. & Worsley R. (2002). Tomorrow’s consumer – the shifting balance of power. Journal of Consumer Behavior, 1(3), 293-301.
Munger, J.L. & Grewal, D. (2001). The effects of alternative price promotional methods on consumers’ product evaluations and purchase intentions. Journal of Product and Brand Management, 10(3), 185-197.
Noble, S.M., Griffith, D.A. & Weinberger, M.G. (2005). Consumer derived utilitarian value and channel utilization in a multi-channel retail context. Journal of Business Research, 58, 1643-1651.
Park, C.H. & Kim, Y.G. (2003). Identifying key factors affecting consumer purchase behavior in an online shopping context. International Journal of Retail & Distribution Management; 31, 16-29.
Peter, B.H. & Marsha, R.L. (1983). A theoretical model for the study of product importance perceptions. Journal of Marketing, 47(3), 69-83.
Peter, J.P. & Tarpey, L.X. (1975). Comparative analysis of three consumer decision strategies. Journal of Consumer Research, 2, 29-37.
Peterson, R.A., Balasubramanian, S. & Bronnenberg, B.J. (1997). Exploring the implications of the Internet for consumer marketing. Journal of the Academy of Marketing Science, 25(4), 329-346.
Phau, I. & Poon, S.M. (2000). Factors influencing the types of products and services purchased over the Internet. Internet Research, 10, 102-113.
Ranganathan, C. & Ganapathy, S. (2002). Key dimensions of business-to-consumer web sites. Information & Management, 39, 457-465.
Richardon, P.S. & Dick, A.S. (1994). Extrinsic and intrinsic cue effects on perceptions of store brand quality. Journal of Marketing, 58(4), 28-36.
Robert, A.P., Sridhar, B. & Bart, J.B. (1997). Exploring the implications of the Internet for consumer marketing. Journal of the Academy of Marketing Science, 25(4), 329-346.
Rook, K.S. (1984). Research on social support loneliness and social isolation toward an integration. Review of Personality and Social Psychology, 5, 239-264.
Rosenberg, L.J. & Elizabeth, C.H. (1980). Retailing without stores. Harvard Business Review, 58(4), 103-112.
Salisbury, W.D. & Pearson, R.A. (1998). Who’s afraid of the World Wide Web: An initial investigation of two salient beliefs on web shopping intent. Proceeding of the America’s Conference of Association of Information Systems (August), 14-16.
Segev, A. & Beam, C. (2001). Optimal design of Internet-based auctions. Information Technology & Management, 2(2), 121-163.
Sharma, S., Bearden, W.O. & Teel, J.E. (1983). Differential effects of in-home shopping methods. Journal of Retailing, 59(4), 29-51.
Shih, H.P. (2004). An empirical study on predicting user acceptance of e-shopping on the web. Information & Management, 41, 351-368.
Smith, D.N. & Sivakumar, K. (2004). Flow and Internet shopping behavior: A conceptual model and research propositions. Journal of Business Research, 57, 1199-1208.
Smith, R.E. & Swinyard, W.R. (1982). Information response models: An integrated approach. Journal of Marketing, 46(4), 81-93.
Sohn, C. (1999). The properties of Internet-based markets and customers’ behavior. In Proceedings of the Fifth IEEE Symposium on Computers and Communications (AMCIS, 1999), Milwaukee, Wisconsin.
Stahl, D.O. & Whinston, A.B. (1997). A stochastic equilibrium model of Internet pricing. Journal of Economic Dynamics & Control, 21(4), 697-724.
Stephanie, M.N., David, A.G. & Marc, G.W. (2005). Consumer derived utilitarian value and channel utilization in a multi-channel retail context. Journal of Business Research, 58, 1643-1651
Steven, N.S. & Stem, D.E. (2000). Adoption of Internet shopping: The role of consumer innovativeness. Industrial Management & Data Systems, 100(7), 294.
Szalay, M. & Datovech, J.J. (2000). Build your Web identity: e-commerce leaders follow fundamental marketing and design principles for a winning Web strategy. E-Business Advisor, 30.
Turban, E. (1997). Auctions and bidding on the Internet: An assessment. Electronic Markets, 7(4), 7-11.
Tyebjee, T.T. (1979). Response time, conflict, and involvement in brand choice. Journal of Consumer Research, 7(1), 295-304.
Vijayasarathy, L.R. (2001). The impact of shopping orientations, product types, and shopping aids on attitude and intention to use online shopping. Quarterly Journal of Electronic Commerce, 2(2), 99-113.
Walczuch, R. & Lundgren, H. (2004). Psychological antecedents of institution-based consumer trust in e-retailing. Information & Management, 42, 159-177.
Ward, M.R. & Lee, M.J. (2000). Internet shopping, consumer search and product branding. The Journal of Product and Brand Management, 9, 6-21.
Webster, J. & Hackley, P. (1997). Teaching effectiveness in technology-mediated distance learning. Academy of Management Journal, 40(6), 1282-1309.
Webster, J. & Ho, H. (1997). Audience engagement in multi-media presentations. Data Base for the Advances in Information Systems, 28(2), 63-77.
Webster, J. & Martocchio, J. (1993). Turning work into play: Implications for microcomputer software training. Journal of Management, 19(1), 127-146.
Wells, W.D. & Prensky, D. (1996). Consumer behavior. John Wiley & Sons, New York, NY, 44-46.
Wu, S.I. (2002). Internet marketing involvement and consumer behavior. Asia Pacific Journal of Marketing and Logistics; 14(4), 36-53.
Wu, S.I. (2003). The relationship between consumer characteristics and attitude toward online shopping. Marketing Intelligence & Planning, 21(1), 37-44.
Yadav, M.S. & Varadarajan, P.R. (2005). Understanding product migration to the electronic marketplace: A conceptual framework. Journal of Retailing, 81(2), 125-140.
Zmud, R.W. (1979). Individual differences and MIS success: A review of the empirical literature. Management Science, 25(10), 966-979.