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| 研究生： |
蘇子傑 Su, Tzu-Chieh |
|---|---|
| 論文名稱： |
運用案例式推理輔助產品服務系統創新 Using Case-Based Reasoning to Assist Innovation for Product Service Systems |
| 指導教授： |
施勵行
Shih, Li-Hsing |
| 學位類別： |
碩士 Master |
| 系所名稱： |
工學院 - 資源工程學系 Department of Resources Engineering |
| 論文出版年： | 2014 |
| 畢業學年度： | 102 |
| 語文別： | 中文 |
| 論文頁數： | 154 |
| 中文關鍵詞： | 服務創新 、產品服務系統 、案例式推理 |
| 外文關鍵詞： | Service Innovation, Product Service Systems, Case-Based Reasoning |
| 相關次數： | 點閱：86 下載：4 |
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由於人類對於產品的過度消費，造成環境的問題日益惡化。因此必須透過產品結合服務或是產品被服務取代的產品服務系統(PSS)概念，達成去物質化(dematerialization)的目標，以期能有效降低環境衝擊。因此傳統的消費行為如果要轉換成產品服務系統當中的租賃、共享，勢必會造成顧客需求與使用型態的轉變，產品與服務也必須有所創新。而本研究之目的為協助產品服務開發者進行創新，透過建構相關的知識模型，探討創新的類型；運用羅吉斯迴歸分析與案例式推理法，能夠提供創新的建議。
本研究運用顧客需求驅動創新的想法，視產品特性、市場脈絡為影響創新的中間因子，從而建構出創新模型。研究初期蒐集一百個租賃、共享的創新案例，探討每個案例中需求與創新之間的關聯，建立「產品特性」、「顧客需求」、「市場脈絡」、「硬體創新」、「服務創新」五個構面，形成顧客需求驅動的創新(領域)模型。接著為了獲取創新建議，運用羅吉斯迴歸分析方法，建立創新模型之間的量化關係，找出創新的驅動因子。再來運用案例式推理法建構出輔助創新的工具，將案例搭配領域模型存入Access資料庫，形成一套創新輔助系統。使用者能透過顧客需求、產品特性、市場脈絡的輸入，藉由本系統快速得到硬體、服務創新建議，進而有助於產品服務系統的開發。
Due to human over-consumption, result in serious environmental problems. Through a combination of products and services or products replaced by a service which is called product service system (PSS) concept achieve dematerialization targets so as to reduce the environmental impact effectively. If purchasing behavior had to become leasing or sharing of PSS, it causes changes in customer demand and use patterns. Product and service must be innovation in order to match this change. This research purpose is to assist developers in innovating; therefore, we construct the relevant knowledge model to explore innovation type. Using logistic regression analysis and case-based reasoning can provide innovation advice.
This research using the idea of customer demand-driven innovation, depending on the product features and market context affecting innovation in the middle, construct a model of innovation. First this research collect one hundred leasing or sharing innovation cases and then explore the relationship between demand and innovation in each case so as to construct the "product characteristics" "customer demand" "market context" "hardware innovation" "service innovation "five dimensions, forming a demand-driven innovation (domain) model. Then in order to obtain innovation suggestion and impact factor, using logistic regression analysis establish the quantitative relationship between innovation model. Finally using case-based reasoning to construct an innovation-assisting tools combing cases with domain model insert into Access database; Consequently, they become a set of innovation-assisting system. Users can enter product characteristics, customer demand and market context, getting the hardware and service innovation suggestion quickly. The system will contribute to the developers of PSS.
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http://shopping.pchome.com.tw/?mod=item&func=exhibit&IT_NO=DCAE2X-A65489419
76. 摩爾空間
http://www.morespace.com.tw/about/
77. 中華通路租賃股份有限公司
http://www.tprc.com.tw/
78. AZUMA
http://www.azuma.com/index.asp
79. Bag Borrow or Steal Inc.
http://www.bagborroworsteal.com/
80. iVideo
http://www.ivideo.com.tw/
81. SolarCity
http://www.solarcity.com/
82. E-Z Rentals
http://shopezrentals.com/
83. GameFly
http://www.gamefly.com/about-us/default/#.UnRr6HCmhfc
84. 蘋果屋
https://www.rent-camera.com.tw/
85. IBM Taiwan
http://www.ibm.com/tw/zh/
86. Motit
http://www.motitworld.com/eng/
87. Leaseplan
http://www.leaseplan.com/pu/en/
校內：2019-07-28公開校外：2019-07-28公開