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研究生: 李淑晴
Li, Shu-Ching
論文名稱: 零售廣告展示類型對東西方消費者注意力及廣告效應影響之研究—以B2C電子商務平台產品列表頁為例
The Study of Advertising Effect of Retail Advertisements Display Types on Eastern and Western Consumers’ Attention — Applying the Product Listing Page of B2C E-Commerce as an Example
指導教授: 丘增平
Chiu, Tseng-Ping
學位類別: 碩士
Master
系所名稱: 規劃與設計學院 - 工業設計學系
Department of Industrial Design
論文出版年: 2023
畢業學年度: 111
語文別: 英文
論文頁數: 143
中文關鍵詞: 網路廣告廣告展示注意力跨文化眼動儀
外文關鍵詞: Internet advertising, display ads, attention, cross-cultural, eye tracker
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  • 從現今趨勢與數據可以看出,數位廣告已經是行銷之主要渠道。此外,目前數位廣告趨勢將來到數位廣告3.0,結束以產品作為運營中心性,並更專注於以消費者為中心、重視使用體驗之階段。根據Google團隊在eMarketer的網路研討會顯示,零售媒體廣告(Retail Media Ads)將是數位廣告的第三波浪潮。以用戶為主的隱私意識更凸顯了電子商務能直接獲取用戶訊息的優勢,成為零售商的主要行銷管道。
    從消費者旅程與廣告模型來看,其主要層次為認知(Cognition)、情感(Affect)與行為(Behavior) 。其中,注意力為用戶接觸廣告之第一步,可看出廣告於感知層面之重要性。因此本研究將針對廣告展示類型對注意力之影響為重點探討項目,並延伸討論其對情感與行為層面之作用,藉以深度了解消費者在受到不同刺激(廣告展示類型)後對消費者旅程的影響。此外,文化被認為是消費者判斷和決定的關鍵驅動因素之一,並且以多種方式影響消費者的看法、偏好與目標去塑造消費者的思維方式。以目前不同文化之網站呈現方式亦能看出此差異。因此,本研究將針對獨立(Independent)與相互依存(Interdependent)之文化背景類型消費者進行研究,綜合討論文化於認知與感知上的差異與延伸影響。
    本研究之目的包含彙整消費者需求並歸納出設計準則、探討不同文化背景消費者適合之廣告展示方式、探討不同廣告展示方式於注意力與延伸之影響。研究工具包含相關廣告量表與眼動儀,其目的為透過主客觀角度與多種方法進行數據蒐集與驗證。本研究成果將提供未來電商平台之行銷規劃師與網頁設計師作為參考與使用,並將促進電商平台、零售商與消費者間的廣告效益與消費體驗。

    From current trends and statistics, it can be seen that digital advertising has become the main channel of marketing. In addition, the current digital advertising trend will come to digital advertising 3.0, ending the product-centered operation and focusing more on the consumer-centered and user-experience stage. According to the Google team's webinar on eMarketer, Retail Media Ads will be the third wave of digital advertising. User-oriented privacy awareness highlights the advantages of e-commerce that can directly obtain user information, and has become the main marketing channel for retailers.
    From the perspective of consumer journey and advertising model, its main levels are Cognition, Affect and Behavior. Among them, attention is the first step for users to contact with advertisements, which shows the importance of advertisements at the perception level. Therefore, this study will focus on the impact of advertising display types on attention, and extend the discussion of its effects on emotion and behavior. In order to deeply understand the impact of consumers on the consumer journey after receiving different stimuli (different advertising display types). Furthermore, culture is recognized as one of the key drivers of consumer judgments and decisions, and influences consumer perceptions, preferences, and goals in multiple ways to shape consumers' mindsets. This difference can also be seen in the current presentation of websites in different cultures. Therefore, this study will focus on independent and interdependent cultural background consumers, and comprehensively discuss the differences and extended influences of culture on cognition and perception.
    The purpose of this study includes collecting consumer needs and summarizing design guidelines, exploring the suitable advertising display methods for consumers with different cultural backgrounds, and exploring the impact of different advertising display methods on attention and extension. The results of this research will provide future e-commerce platform marketing planners and web designers as a reference and use, and will promote the advertising efficiency and consumption experience among e-commerce platforms, retailers and consumers.

    摘要 2 SUMMARY 3 ACKNOWLEDGEMENTS 4 TABLE OF CONTENTS 5 LIST OF TABLES 8 LIST OF FIGURES 9 CHAPTER 1 INTRODUCTION 14 1.1 Research Background and Motivation 14 1.1.1 Digital Advertising 14 1.1.2 Today's Trends - Retail Media Advertising 15 1.1.3 The First Step of the Marketing Model - Cognition 18 1.1.4 The Impact of Culture on E-commerce Display Methods 19 1.2 Research Purpose 21 1.3 Research Structure and Process 22 1.4 Research Contributions 23 CHAPTER 2 LITERATURE 25 2.1 Cultural Differences 25 2.1.1 Culture and Self-view 25 2.1.2 The Influence of Culture on Cognition and Perception 27 2.1.3 The Embodiment of Culture on E-commerce Platform 28 2.2 Retail Media Ads 31 2.2.1 Display Advertising Boosts Retailer Profits Substantially 31 2.2.2 Retail Media Advertising 32 2.3 Attention and Advertising Stimuli 33 2.3.1 Message Processing Mechanism and Orientation Reflection 33 2.3.2 Attention in Cognitive Engagement 34 2.3.3 Attention and Features of Visual Information 36 2.3.4 Advertising Stimulus 37 2.4 Advertising Effect Measurement 38 2.4.1 Advertising Model and Hierarchy Concept 38 2.4.2 A More Measurable Advertising Model 39 2.4.3 Visual Movement Route and Eye Tracking 42 2.5 Summary 44 CHAPTER 3 METHOD 45 3.1 Research Hypothesis 45 3.2 Research Architecture 46 3.3 Research Archite hitecture 49 3.3.1 Phase I: Analysis and Investigation Phase 49 3.3.2 Phase II: Quality Function Deployment 50 3.3.3 Phase III: Sample Design and Development Stage 50 3.3.4 Phase IV: Formal Experimental Stage 51 3.4 Research Tool 55 3.4.1 Quality Function Deployment (QFD) 55 3.4.2 Eye tracker 56 3.4.3 System Usability Scale (SUS) 59 3.4.4 Advertising Effectiveness Related Scales 59 CHAPTER 4 RESULTS AND DISCUSSION 61 4.1 Analysis and Investigation Phase 61 4.1.1 Analysis of Retail Media Advertising Status 61 4.1.2 Research on Current Situation of Consumers 63 4.1.3 Discussion of Results 68 4.2 Quality Function Deployment - Consumer Demand and Design Criteria 69 4.2.1 Consumer Needs and Design Criteria 69 4.2.2 Discussion of Results 71 4.3 Sample Design and Development Stage 72 4.3.1 Structural Analysis of the Target Page - E-Commerce Listing Page 72 4.3.2 Variable Factor Control and Visual Movement Experiment on List Page 73 4.3.3 Experimental Design and Questionnaire Development 77 4.4 Formal experimental stage 80 4.4.1 The results and analysis of the overall consumer's advertising data in different display types 81 4.4.2 Data results and analysis of advertising display types of Eastern and Western consumers 103 CHAPTER 5 CONCLUSION 128 5.1 The Importance and Attention Influence of E-Commerce Advertising 129 5.2 Consumer Needs and Design Starting Point 130 5.3 Advertisement Display Types that Improve the Overall Consumer Experience and Consumer Perceptions of the Value of Advertising 132 5.4 Eastern and Western Consumers’ Preferences on Advertising Display Types 133 5.5 Scholarly contributions and suggestions for future research 136 REFERENCES 138

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