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研究生: 吳懷恩
Wu, Huai-En
論文名稱: 知識型網紅的特徵對AISAS購買決策過程的影響-以保健食品為例
The Influence of Knowledge-Based Influencers' Characteristics on the AISAS Purchase Decision Process: A Case Study of Health Supplements.
指導教授: 王維聰
Wang, Wei-Tsong
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業與資訊管理學系
Department of Industrial and Information Management
論文出版年: 2025
畢業學年度: 113
語文別: 中文
論文頁數: 95
中文關鍵詞: 知識型網紅AISAS模型來源可信度理論社會認同理論我們意圖
外文關鍵詞: Knowledge-based Influencers, AISAS Model, Source Credibility Theory, Social Identity Theory, We-Intention
相關次數: 點閱:21下載:7
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  • 隨著保健食品產業蓬勃發展,因應疫情後國人保健意識提升,市場需求強勁下,行銷策略對保健食品業者至關重要。近年來網紅經濟興起下,SNS (Social Network Service)環境下的醫療產業知識型網紅對於保健食品市場產生一定程度的影響,其對於消費者影響深遠。在專業知識方面,知識型網紅擅於處理消費者對於產品不熟悉的疑慮,以及提供個人化產品,為消費者打造適合的保健食品類別及品項。本研究因此建構一個符合現況的理論模型,其可用於預測知識型網紅影響消費者個體及群眾的重要關鍵因素。本研究模型基於Attention-Interest-Search-Action-Share (AISAS)理論模型總結知識型網紅影響消費者的購買決策機制結合我們意圖,並利用社會認同理論作為中介,探討知識型網紅對消費者個人及群體行為意圖的影響,理論模型針對台灣地區曾觀看過醫療業知識型網紅在SNS環境下行銷保健食品的受眾進行調查。基於AISAS模型的五個特徵,本研究整合影響消費者追蹤意圖及購買意圖的影響因素(個人維度及社會維度)。研究模型驗證了消費者在觀看知識型網紅下,是否具有個人意圖及我們意圖。這項研究有助於AISAS模型、我們意圖及保健食品行銷應用的理論發展。
    本研究以問卷發放為研究方法,透過各社群媒體平台及小花藥師LINE群組粉絲團蒐集到396份有效問卷並以結構方程模式進行資料分析。研究結果顯示,吸引力及可靠性對於個人追蹤網紅意圖有顯著的影響,專業性對於個人追蹤網紅意圖未有顯著影響。互動性及內容溝通性對於追隨者的社會認同有顯著的影響。此外,個人追蹤網紅意圖對於追隨者的社會認同有顯著影響,且追隨者的社會認同對於個人購買意圖有正面影響,進而使個人購買意圖對於群體追蹤網紅意圖有正面影響。本研究彌補過去文獻之不足,並提供保健食品行銷業者在行銷方面相關實務之依據。

    With increasing health awareness and the rise of influencer marketing, knowledge-based influencers—particularly those in the medical field—have become key opinion leaders in the health supplement industry. This study investigates how such influencers affect consumer behavioral intentions through both personal and social dimensions. Drawing upon the AISAS (Attention, Interest, Search, Action, Share) model, and integrating Source Credibility Theory and Social Identity Theory, the research incorporates the concept of we-intention to explore group-level behavioral influence.A total of 396 valid responses were collected through a structured questionnaire targeting Taiwanese social media users who had viewed medical influencers promoting health supplements. Structural equation modeling (SEM) was employed to test the proposed framework. Results reveal that attractiveness and trustworthiness significantly influence personal intention to follow influencers, while interactivity and content communication positively impact social identity. Social identity further enhances both personal purchase intention and we-intention. The findings highlight the dual role of personal and collective motivations in shaping digital consumer behavior.

    This study contributes to the theoretical development of AISAS and collective intention frameworks, and provides practical insights for leveraging knowledge-based influencers in health supplement marketing strategies.

    摘要i Abstractii 誌謝v 目錄vi 表目錄ix 圖目錄x 第一章 緒論1 1.1 研究背景1 1.2 研究動機與目的3 1.3 研究範圍與限制5 1.4 研究流程6 第二章 文獻探討7 2.1 AISAS模型7 2.2 來源可信度理論9 2.3 個人意圖與社會認同理論11 2.4 個人意圖與我們意圖13 2.5 保健食品市場行銷15 2.6 小結18 第三章 研究方法20 3.1 研究架構20 3.2 衡量構面及研究假說21 3.2.1 來源可信度理論對消費者個人意圖的影響21 3.2.2 知識型網紅的互動性及內容傳播性對追隨者社會認同的影響24 3.2.3 個人追蹤網紅意圖對追隨者社會認同的影響27 3.2.4 追隨者的社會認同對個人購買意圖的影響28 3.2.5 個人購買意圖對我們追蹤網紅意圖的影響28 3.3 問卷設計30 3.3.1 來源可信度理論30 3.3.2 互動性及內容溝通性31 3.3.3 個人追蹤網紅意圖32 3.3.4 追隨者的社會認同33 3.3.5 個人購買意圖34 3.3.6 我們追蹤網紅意圖34 3.4 前測及資料分析35 3.4.1 前測35 3.4.2 資料蒐集42 3.5 資料分析方法42 第四章 資料分析與結果45 4.1 敘述性統計分析45 4.2 測量模型分析46 4.2.1 常態性檢定46 4.2.2 檢驗違犯估計48 4.2.3 檢驗模型適配度50 4.2.4 檢驗收斂效度51 4.2.5 區別效度54 4.3 結構方程式之結構模型54 4.3.1 結構模式適配度檢定54 4.3.2 結構模式之估計結果56 4.3.3 路徑分析57 4.4 小結59 第五章 結論與建議61 5.1 研究發現與結論61 5.2 學術貢獻63 5.3 實務貢獻65 5.4 研究限制及未來研究方向65 參考文獻67 附錄一 正式問卷76

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