本研究為應用SAM（Self–Assessment Manikin）情緒量表，並在感性工學（Kansei Engineering）的架構下，針對我國使用之中文語音，以未來趨勢的醫療照護（Medicare）用途作為語音的應用任務，欲建立出語音種類和聽覺感受之間的情緒關係，然後達到未來產品設計（Product Design）方向逐漸注重情緒感知的考量，並於消費者使用訴求為主的經濟型態下，進一步有效考慮到使用者的聽覺感官感受。首先，透過情緒量表之愉悅（Pleasure）、激發（Arousal）、支配（Dominance）三向維度來瞭解構成語音情緒（Emotional Speech）變化和影響的基本屬性，接著再利用集群過程完整分類語音的聽覺感受類型，最後以數量化一類（Quantification Theory Type I）分析方法找出實際的相關性與影響力大小。結果成功證實語音的特色變化為產生情緒感受差異的主要來源，且區分出四大類型的語音聽覺感受（I. 低愉悅低激發低支配、II. 低激發低支配、III. 高激發、IV. 高愉悅），並建議在挑選上以「高愉悅」目標為主要選擇方向，同時也提出語音情緒的應用指標（包含了性別、音調、速度三項目），以利於在未來人機互動（Human-Machine Interaction）產品的設計開發過程中，給予設計師一個有效的方向來提供語音類型選擇上的協助，並刺激國內語音技術在產品的應用與發展。

This research apply a scale called SAM (Self–Assessment Manikin), and using the purpose of medicare to be an applied speech case accord with the future trends to aim at Chinese speech in the structure of Kansei Engineering. It will be established the emotional relationship between speech types and auditory perception. The directions of emotional products design will also be focused gradually in the future, and further to consider users of auditory senses from economic consumer demands. First, to find out basic component properties of changes and impact for the emotional speech, an emotional scale with three dimensions as pleasure, arousal, and dominance is used. Second, classifying all speech types of auditory perception completely through the cluster process. Finally, identifying actual correlations and influence value by Quantification Theory Type I. Results confirmed that characteristic variations of speech as the main reason for emotional differences generated. Then it had distinguished speech into four auditory perception types (I. Low Pleasure & Low Arousal & Low Dominance; II. Low Arousal & Low Dominance; III. High Arousal; IV. High Pleasure), also suggested the “High Pleasure” for the choice direction and proposed an applicable indicator (includes three variables of gender, pitch, speed) for emotional speech at the same time. That’s beneficial to facilitate the development process of human-machine interactive products design in the future. Giving designers an effective direction of select for speech types, besides stimulating more applications and developments used in the products with domestic speech technologies.

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