自商業生態系統概念提出以來，當中的角色功能與地位備受關注，然而過往研究多聚焦於核心企業的主導策略，較少關注互補者在生態系統中的作用，隨著商業生態系統的複雜化，互補者成為生態系統的多數角色，使得整體服務提供越加完善，其角色的重要性與生態系統主要參與者相當。在各類互補者中，技術互補者尤其被認為是系統運作的關鍵，因其往往在系統面臨效率低落或資源配置不當時扮演重要角色。面對商業生態系統快速變化，互補者要獲取競爭優勢的策略越加的複雜，因此以互補者為中心，找到一條能建立競爭優勢的戰略決策途徑有其必要性。
本研究採用質性研究中的個案研究法，以台灣第一家上市櫃區塊鏈技術公司博士旺創新為個案，該公司不僅作為技術互補者參與多個生態系統，更進一步進入台灣兩大金融供應鏈，足以作為研究指標。本研究將個案分解為資訊安全服務、資料共享服務、區塊鏈技術多面向應用三個時期進行分析。因應商業生態系統不斷變化，本研究以動態能力為主要架構，探討技術者如何透過動態能力感知、抓住、重新配置三個維度來達成和諧服務，輔以資源和諧模型分析過程，從理論觀點詳述技術互補者如何運用區塊鏈以形塑商業生態系統之和諧服務。
經分析與歸納，本研究認為區塊鏈技術的互補者企業可透過感知生態系統缺口、抓住區塊鏈可供性以及重新配置企業資產三個動態能力階段，促進資源管理與資產和諧，進而實現生態系統中之和諧服務。並且本研究進一步提出「和諧服務模型」，作為企業中技術者規劃競爭優勢策略與參與生態系統之具體參考。

As business ecosystems become increasingly complex, the role of complementors has gained importance, particularly those that provide technical value. These actors play a vital role in addressing inefficiencies and resource misalignments within the system. However, prior literature has primarily focused on the strategies of ecosystem leaders, with limited attention paid to the contributions of complementors. To address this gap, this study adopts a qualitative case study approach and investigates BaaS Innovation, the first blockchain technology company listed on the over-the-counter (OTC) market in Taiwan. The company acts as a technical complementor across multiple business ecosystems, making it a suitable subject for this research.
This study categorizes the firm's development into three phases: "Information Security Service", "Data Sharing Service", and "Multifaceted Application of Blockchain". It applies the theoretical framework of dynamic capabilities, together with the resource orchestration model, to examine how the company achieves orchestrated service through the three processes of sensing, seizing, and transforming. As a result, this research proposes the “Orchestrated Service Model” to explain how technical complementors can leverage blockchain for orchestrated service in business ecosystems. The findings provide practical insights for technology-based firms seeking to formulate strategic advantages and participate effectively in evolving business ecosystems.

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