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研究生: 吳欣穎
Wu, Hsin-Ying
論文名稱: 被羨慕與主動工作行為:中介與調節效果的測試
Being Envied and Proactive Work Behavior : Testing the Mediating and Moderating Effects
指導教授: 史習安
Hsih, Hsi-An
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2020
畢業學年度: 108
語文別: 英文
論文頁數: 98
中文關鍵詞: 被羨慕排擠違反規範的可接受性親和需求主動工作行為歸屬感理論資源保存理論
外文關鍵詞: Being envied, ostracism, network extension, helping behavior, proactive work behavior, belongingness theory, conservation of resources theory
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  • 過去研究指出,人們經常透過與他人的比較來評斷自己的表現。當人們在比較過後發覺自己在某方面不如他人,羨慕便會因此而產生。在會影響到升遷、績效與獎勵的職場上更容易發生羨慕他人的情況。過去關於職場羨慕的研究中,絕大部分是以「羨慕他人」之員工為研究的對象。然而,本研究認為,在企業中「被羨慕者」通常為企業中表現較為優秀的員工,其所能為企業帶來的利益較多。當其因被羨慕而受到負面影響時,對於工作氛圍和企業的影響甚大,因此企業應重視職場羨慕所帶來的影響。基於上述原因,本研究探討當組織成員被其他同事羨慕時,會對其產生什麼影響?本研究以歸屬感理論與資源保存理論為基礎,研究「被羨慕」與「員工主動工作行為」之關係,探討當被羨慕者受到排擠後對於其拓展網絡及幫助行為會有什麼影響。並以「違反規範的可接受性」(組織層級)、「親和需求」(個人層級)為調節變數,來測試組織因素及個人因素會如何影響被羨慕產生的結果。
    本研究以台灣企業為研究對象,共蒐集280份有效問卷。研究結果顯示,「被羨慕」與「排擠」有正向關係,並且當組織內「違反規範的可接受性」高時,排擠現象更加嚴重。而員工被排擠時會試著拓展組之外的網絡,也會給予組織內成員更多幫助。此外,當員工拓展組織外部網絡與提供組織內成員幫助時,其依然會對於組織內展現出「主動工作行為」。本研究證實,排擠為員工被羨慕的一項可能結果,並且組織內對於違反規範的可接受性能夠影響此結果的嚴重程度。

    As workplace envy is harmful to the performance for both employees and companies, it is thus important to be aware of envy occurring in the workplace. Instead of understanding envious people who show envy towards others, current study focuses on the perspective of people being envied. On the basis of Belongingness Theory and Conservation of Resources Theory, we further examine a theoretical framework containing both group and individual level to explain the possible process between ostracism and proactive work behavior after being envied, through network extension and helping behavior. Also, to find out how environmental and individual differences influence the outcome of being envied, we investigate the possible group level moderator between being envied and ostracism; and individual level moderator between ostracism and network extension as well as helping behavior. Our model is tested by 280 supervisor-subordinate dyads from various industries in Taiwan, such as financial, insurance, and mobile companies.
    The results of present study indicate that the acceptability of norm violation of a group can influence the extent of ostracism when one is being envied. Furthermore, when one is being ostracized, he/she may extend his/her network outside of the group or give out more help to the members inside of the group. Current study casts light on how being envied by group members influences one’s proactive work behavior. And further on confirmed that ostracism is a key consequence followed by being envied and can be influenced by whether the group can accept norm violation.

    中文摘要 I ABSTRACT II 誌 謝 III List of Tables VI List of Figures VIII CHAPTER ONE INTRODUCTION 1 1.1 Research Background and Motivation 1 1.2 Research Objectives 4 1.3 Research Structure 4 CHAPTER TWO LITERATURE REVIEW 6 2.1 Being Envied and ostracism 6 2.2 Being envied, perceived acceptability of norm violation, and ostracism 8 2.3 Ostracism and network extension 10 2.4 Ostracism and helping behavior 11 2.5 Ostracism, need for affiliation, and network extension 13 2.6 Ostracism, need for affiliation, and helping behavior 15 2.7 Network extension and proactive work behavior 16 2.8 Helping behavior and proactive work behavior 18 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 20 3.1 Research Framework 20 3.2 Participants 21 3.3 Measurement 21 3.3.1 Being envied 22 3.3.2 Proactive work behavior 22 3.3.3 Ostracism 23 3.3.4 Network extension 23 3.3.5 Helping behavior 23 3.3.6 Perceived acceptability of norm violation 24 3.3.7 Need for affiliation 24 3.3.8 Control variables 25 3.4 Research Hypotheses 26 3.5 Questionnaire Design 27 3.5.1 Being envied by coworkers 27 3.5.2 Proactive work behavior 28 3.5.3 Ostracism 29 3.5.4 Network extension 30 3.5.5 Helping behavior 31 3.5.6 Perceived acceptability of norm violation 32 3.5.7 Need for affiliation 33 3.5.8 Control variables 33 3.6 Data Analysis Methods 34 3.6.1 Descriptive statistics analysis 34 3.6.2 Reliability analysis 34 3.6.3 Confirmatory factor analysis (CFA) and aalidity 35 3.6.4 Common method variance (CMV) and non-response bias test 36 3.6.5 Pearson correlation coefficient 37 3.6.6 Hypothesis testing 37 CHAPTER FOUR RESEARCH RESULTS 38 4.1 Descriptive Analysis 38 4.2 Reliability Analysis 40 4.2.1 Being envied 40 4.2.2 Proactive work behavior 41 4.2.3 Ostracism 41 4.2.4 Network extension 42 4.2.5 Helping behavior 43 4.2.6 Perceived acceptability of norm violation 43 4.2.7 Need for affiliation 44 4.3 Confirmatory Factor Analysis 44 4.3.1 Being envied 45 4.3.2 Proactive work behavior 46 4.3.3 Ostracism 47 4.3.4 Network extension 48 4.3.5 Helping behavior 49 4.3.6 Perceived acceptability of norm violation 50 4.3.7 Need for affiliation 51 4.4 Common Method Variance, CMV 52 4.5 Non-Response Bias Test 53 4.6 Pearson Correlation 54 4.7 Hypotheses Testing 58 4.7.1 Simple regression 59 4.7.2 Regression analysis 63 CHAPTER FIVE CONCLUSION AND DISCUSSION 69 5.1 Summary of Research Result 70 5.2 Theoretical Implications and Contributions 72 5.3 Practical Implications 76 5.4 Limitations and Future Research 77 REFERENCES 81 APPENDICES 87

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