| 研究生: |
游季行 Yu, Chi-Hsing |
|---|---|
| 論文名稱: |
應用服務主導邏輯進行價值共創之個案研究-以進口空調設備代理商H公司為例 Applying the Service-Dominant Logic to Value Co-Creation - A Case Study of the Air Conditioning Equipment Importing Agent H |
| 指導教授: |
顏盟峯
Yen, Meng-Feng |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 高階管理碩士在職專班(EMBA) Executive Master of Business Administration (EMBA) |
| 論文出版年: | 2020 |
| 畢業學年度: | 108 |
| 語文別: | 中文 |
| 論文頁數: | 103 |
| 中文關鍵詞: | 服務主導邏輯 、價值共創 、進口空調設備代理業 、深度訪談法 |
| 外文關鍵詞: | Service-Dominant logic, value co-creation, imported air-conditioning equipment agency, in-depth interview method |
| 相關次數: | 點閱:163 下載:17 |
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| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
日本D公司是目前全球唯一具備有研發、製造冷媒、壓縮機生產,全機一條龍生產製造的專業空調品牌商,D公司從系統規劃、設備的品質及節能表現,都獲得世界級的專業肯定,包括紐約911事件後原址重建,世界知名的世貿自由塔、以奢華聞名的七星級杜拜帆船飯店,皆是採用D公司的中央空調設備。
D公司在台灣透過唯一總代理H公司,從家用小空間至上萬坪的超大空間,為客戶不同空間的空調需求,與H公司綿密的經銷商網路提供全方位解決方案,以及完整的後續技術支援與服務,達到價值共創。
本研究旨在從Lusch and Vargo (2016)提出的S-D Logic角度,探討日本D牌空調設備的台灣代理商H公司價值共創模式。我們針對H公司高層管理者及其價值共創的合作對象,包括上游日本D公司駐台主管、H公司之重要經銷商老闆,以及顧客代表進行深度訪談,以釐清及建構上述角色的價值共創模式;同時也檢視S-D Logic的五大公理與十一項基本前提。
Japanese company D is the only professional integrated air-conditioning brand in the world that has R&D, manufacturing of refrigerants, compressor production, and complete machine production.
D Company provides a full range of solutions and complete technical support services for customers' air conditioning needs in different spaces with the exclusive agent H Company in Taiwan and its dense dealer network to achieve value co-creation.
This research aims to explore the value co-creation model of H Company, a Taiwanese exclusive agent of Japanese air-conditioning equipment D brand, from the perspective of Service-Dominant Logic(S-D Logic) proposed by Lusch and Vargo in 2016. We not only conduct in-depth interviews with the senior manager of H company and their value co-creation partners including the head of the upstream Japan D company in Taiwan, the boss of H company’s important distributor, and representative customer to clarify and construct the value co-creation mode, but also check the five axioms and eleven basic premises of S-D Logic.
中文部份
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英文部份
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網路資源
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