簡易檢索 / 詳目顯示

研究生: 李佳蓉
Lee, Chia-Jung
論文名稱: 委外訓練;影響夥伴關係之因素以及建立夥伴關係後之成效探討
Outsourcing training: The Factors Affect Partnership and the Mesurement of Outcomes after Building Partnership
指導教授: 李再長
Lee, Tzai-Zang
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業與資訊管理學系
Department of Industrial and Information Management
論文出版年: 2005
畢業學年度: 93
語文別: 英文
論文頁數: 68
中文關鍵詞: 夥伴關係獨特性訓練溝通行為契約明確性委外訓練績效委外訓練
外文關鍵詞: outsourcing training, outsourcing training performance, partnership, communication behavior, idiosyncratic training, contractual specificity
相關次數: 點閱:176下載:1
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  •   近幾年來,許多組織已經開始在尋求方法來重新聚焦於核心競爭力。而委外企業某些功能將是一個很好的選擇,人力資源功能委外就是一個很好的例子,而訓練委外則是其中常見的一個手法。

      在這篇論文裡,以台灣高科技產業作為最主要的一個調查對象。在這裡選擇高科技產業的原因是,台灣的高科技產業近幾年來快速的成長,且高科技產業都在尋求方法來提高競爭力。對於這些高科技產業來說,訓練不是他們主要的核心功能,但是訓練卻可以間接提升競爭力,因此如果這些產業想要提升競爭力,以及改善訓練品質,可以選擇將訓練功能委外給提供訓練的廠商。

      然而,在訓練委外的一個過程中,不能忽視的是夥伴關係在這其中所扮演的一個重要角色,有兩點必須注意。第一,哪些因素或去影響到雙方所建立的夥伴關係。第二,如何去衡量建立夥伴關係之後,整體組織績效的提升。在台灣,很少人去探討委外訓練的情形,更少人去了解夥伴關係在這其中所扮演的角色。因此,這篇論文使用簡單隨機抽樣的方法,對台灣高科技產業做問卷發放的動作,來探討台灣高科技產業委外訓練的情形,原因,因素,以及衡量結果。

      在本篇論文中,契約明確性、溝通行為、獨特性訓練、夥伴關係以及委外訓練績效都一一被探討其中的關係以及是否具有明顯的影響。而調查出來的結果發現,台灣訓練委外的情形已經很普遍。除了契約明確性不會對夥伴關係有明顯影響外,其他因素如溝通行為、獨特性訓練皆會對夥伴關係有顯著的影響。而建立良好的夥伴關係也將會影響到公司整體表現績效。研究的最後與實務專家做一個討論,探討出這些結果背後的管理意涵。

     Many organizations make efforts in outsourcing and find it helpful to enable organizations to focus on their core competencies. Therefore, outsourcing is generally used in many business functions, like human resource management and so on.

     This study focused on outsourcing training in high-tech industries in Taiwan. High-tech industries are quickly growing and many high-tech organizations consider training function is important but not core functions. One of methods they can use to refocus on core competencies is outsourcing this function.

     Here, two points need to be made. One is what factors will affect partnership. Another one is how to measure outcomes after building partnership. Hence, this study uses simple random sampling and questionnaires to high-tech industries to examine the outsourcing situation, the reasons, and measurement about partnership when outsourcing training in Taiwan.

     Here, about 75% high-tech companies outsourced training in Taiwan. Expect contractual specificity, communication behavior and idiosyncratic training affected partnership. And Partnership affected outsourcing training performance. The relationship among these dimensions was investigated, and then the results were explained and compared with other researchers.

    Chapter1. Introduction....................................................1 1-1. Research Background and Motivation...................................1 1-2. Research Objectives..................................................3 1-3. Research Procedure...................................................3 Chapter2. Literature Review...............................................5 2-1. Outsourcing Training.................................................5 2-2. Contractual Specificity..............................................9 2-3. Communication Behavior..............................................11 2-4. Idiosyncratic Training..............................................13 2-5. Partnership.........................................................15 2-6. Outsourcing Training Performance....................................18 2-7. Conceptual Forming..................................................20 Chapter3. Methodology....................................................23 3-1. Conceptual Framework................................................23 3-2. Research Propositions and Hypotheses................................24 3-3. Questionnaire Design................................................25 3-4. Sample Selection....................................................29 3-5. Analysis Method.....................................................30 Chapter4. Analysis Results...............................................32 4-1. Questionnaire Retrieval.............................................32 4-2. Description Analysis................................................32 4-3. Factor Analysis.....................................................36 4-4. Reliability Analysis................................................39 4-5. Regression..........................................................43 4-6. ANOVA...............................................................47 Chapter5. Conclusions and Suggestions....................................52 5-1. Conclusions.........................................................52 5-2. Limitations.........................................................54 5-3. Suggestions for Future Studies......................................55 Reference................................................................56 AppendixⅠ...............................................................62 AppendixⅡ...............................................................64

    1. Andia, L. M. (1998). How to train with a partner (and not come to blows). Training & Development, 52, 14-15.
    2. Angle, H., and Perry J. (1981). An empirical assessment of organizational commitment and organizational effectiveness. Administrative Science Quarterly, 26, 1-14.
    3. Barney, J. B. (1986). Strategic factor market: expectation, luck, and business strategy. Management Science, 42, 1231-1241.
    4. Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17, 99-129.
    5. Bassi, L. J., and McMurrer, D. P. (1998). Training investment can mean financial performance. Training Development, 52, 40-42.
    6. Beasley, M., Bradford, M., and Pagach, D. (2004). Outsourcing? At Your own risk. Strategic Finance, 86, 22-29.
    7. Cummings, T. (1984). Trans-organizational development. Research in Organizational Behavior, 6, 367-422.
    8. Davy, J. A. (1998). Outsourcing human resources headaches. Managing Office Technology, 43, 6-8.
    9. Derose, G. J., and McLaughlin, J. (1995). Outsourcing through partnerships. Training & Development, 49, 51-55.
    10. Devlin, G., and Bleackley, M. (1988). Strategic alliances-guidelines for success. Long Range Planning, 21, 18-23.
    11. Dwyer, F. R., Schurr, P.H., and Oh, S. (1987). Developing buyer-seller relationships. Journal of Marketing, 51, 11-27. 56
    12. Dwyer, F. R., and Tanner, J. F. (2001). Business marketing. Boston: McGraw-Hill.
    13. Elmuti, D. (2003). The perceived impact of outsourcing on organizational performance. Mid-American Journal of Business, 18, 33-41.
    14. Frayne, C. A., and Geringer, J. M. (2000). Self-management training for improving job performance: a field experiment involving salespeople. Journal of Applied Psychology, 85, 361-372.
    15. Gainey, T. W., and Klaas, B. S. (1999). HR outsourcing and its impact: the role of transaction costs. Personnel psychology, 52, 113-156.
    16. Gainey, T. W., and Klaas, B. S. (2002). Outsourcing the training function: results from the field. Human Resource Planning, 25, 16-22.
    17. Gainey, T. W., and Klass, B. S. (2003). The outsourcing of training and development: factors impacting client satisfaction. Journal of Management, 29, 207-229.
    18. Ghoshal, S., and Morgan, P. (1996). Bad for practice: a critique of the transaction cost theory. Academy of Management Review, 21, 2-12.
    19. Gilley, K. M., Greer, C. R., and Rasheed, A. A. (2004). Human resource outsourcing and organizational performance in manufacturing firms. Journal of Business Research, 57, 232-240.
    20. Greer, C. R., Youngblood, S. A., and Gray, D. A. (1999). Human resource management: the make or buy decision. The Academy of Management Executive, 13, 85-96.
    21. Guterl, F. (1996). How to manage your outsourcer. Datamation, 42, 79-83. 57
    22. Harel, G. H., and Tzafrir, S. S. (1999). The effect of human resource management practices on the perceptions of organizational and market performance of the firm. Human Resource Management, 38, 185-200.
    23. Hiltrop, J. M., Jenster, P. V. and Martens, H. (2001). Managing the outsourced workforce: strategic challenges for human resource management. Strategic Change, 10, 367-382.
    24. Joskow, P. (1987). Contract duration and relationship-specific investments: empirical evidence from coal markets. American Economic Review, 77, 168-185.
    25. Klaas, B. S., McClendon, J. A., and Gainey, T. W. (2001). Outsourcing HR: the impact of organizational characteristics. Human Resource Management, 40, 125-138. 26. Kirkpatrick, D. L. (1994). Evaluating training programs. The Four Levels. San Francisco: Berren-Koehler.
    27. Kotabe, M. (1998). Efficiency vs. effectiveness orientation of global sourcing strategy: a comparison of U.S. and Japanese multi-national companies. Academy of Management Executive, 12, 107-119.
    28. Laabs, J. J. (1993). Successful outsourcing depends on critical factors. Personal Journal, 72, 51-60.
    29. Lee, J. N., and Kim, Y. G. (1999). Effect of partnership quality on IS outsourcing success: conceptual framework and empirical validation. Journal of Management Information Systems, 15, 29-61.
    30. Lee, J. N. (2001). The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success. Information & Management, 38, 323-335.
    31. Lepak, D. P. (1999). The human resource architecture: toward a theory of human capital allocation and development. Academy of Management Review, 24(1), 31-48. 32. Lever, S. (1997). An analysis of managerial motivations behind outsourcing practices in human resources. HR. Human Resource Planning, 20, 37-47.
    33. Lewicki, R. J., and Bunker, B. B. (1996). Developing and maintaining trust in work relationships. Trust in organizations: Frontiers of theory and research, 114-139.
    34. Logan, M. S. (2000). Using agency theory to design successful outsourcing relationship. International Journal of Logistics Management, 11, 21-32.
    35. MacNeil, I. (1981). Economic analysis of contractual relations: its shortfalls and the need for a rich classificatory apparatus. Northwestern University Law Review, 75, 1018-1063.
    36. McAllister, D. J. (1995). Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38, 24-59.
    37. Mohr, J., and Spekman, R. (1994). Characteristics of partnership success: partnership attributes, communication behavior, and conflict resolution techniques. Strategic Management Journal, 15, 135-152.
    38. Narus, J., and Anderson, J. (1997). Distributor contributions to partnerships with manufacturers. Business Horizons, 30, 34-42.
    39. Pierre, D. (1996). The evaluation of training activities: a complex issue involving different stakes. Human Resource Development Quarterly, 7, 279-286.
    40. Powell, W. (1987). Hybrid organizational arrangements: new form or transitional development. California Management Review, 30, 67-87.
    41. Porter, L., Steers, R., Mowday, R., and Boulian, P. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59, 603-609.
    42. Prahalad, C. K., and Hamel, G. (1990). The core competence of the corporation. Harvard Business Review, 68, 79-91.
    43. Provan, K. G. (1993). Embeddedness, interdependence, and opportunism in organizational supplier-buyer networks. Journal of Management, 19, 841-856.
    44. Richard, C. I., and Michael, J. W. (2000). Linking outsourcing to business strategy. The Academy of Management Executive, 14, 58-70.
    45. Shapiro, D., Sheppard, B. H., and Cheraskin, L. (1992). Business on a handshake. The Negotiation Journal, 365-378.
    46. Shelanski, H. A., and Klein, P. G. (1995). Empirical work in transaction cost economics. Journal of Law, Economics, and Organization, 11, 335-361.
    47. Solomon, C. M. (1998). Money matters protect your outsourcing investment. Workforce, 77, 130-132.
    48. Spee, J. C. (1995). Addition by subtraction: outsourcing strengthens business focus. HR Magazine, 40, 38-43.
    49. Stroh, L. K., and Treehuboff, D. (2003). Outsourcing HR functions: when-and when not-to go outside. Journal of Leadership and Organizational Studies, 10, 19-28.
    50. Takeishi, A. (2001). Bridging inter- and intra-firm boundaries: management of supplier involvement in automobile product development. Strategic Management Journal, 22, 403-433.
    51. Tsang, M. C., Rumberger, R. W., and Levine, H. M. (1991). The impact of surplus schooling on work productivity. Industrial Relations, 30, 209-228.
    52. Tyler, K. (2004). Carve out training. HR Magazine, 49, 52-57.
    53. Wernerfelt, B. (1984). A resource-based view of the firm. Strategic Management Journal, 5, 171-180.
    54. Williamson, O. E. (1979). Transaction-cost economics: the governance of contractual relations. The Journal of Law and Economics, 233-261.
    55. Williamson, O. E. (1983). Credible commitments: using hostages to support exchange. American Economic Review, 73, 519-540.
    56. Williamson, O. E. (1985). Assessing contracts. Journal of Law, Economics, and Organization, 1, 177-208.
    57. Williamson, O. E. (1996). The mechanisms of governance. New York: Oxford University Press.

    下載圖示 校內:2006-06-22公開
    校外:2006-06-22公開
    QR CODE