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研究生: 吳玉雯
Wu, Yu-Wen
論文名稱: 資訊科技能力認知對電子化參與之影響-以資源基礎理論分析
The Effect of IT Capability Cognition on E-Participation: A Resource-Based Theory Approach
指導教授: 蔣麗君
CHIANG, Li-chun
學位類別: 碩士
Master
系所名稱: 社會科學院 - 政治經濟研究所
Graduate Institute of Political Economy
論文出版年: 2009
畢業學年度: 97
語文別: 中文
論文頁數: 121
中文關鍵詞: 電子化政府電子化參與資源基礎理論
外文關鍵詞: resource-based theory, e-participation, e-government
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  • 近年來學術界與實務界積極研究資訊技術與民主機制結合的可行性,如電子投票、網路論壇、線上請願等,聯合國也在其評估「電子化政府的整備度指標上,另增「電子化參與」的項目,顯示國際間對於「使用資訊科技建立政治參與管道概念」之重視程度與日俱增。政府已規劃從民國97年至100年間實施「優質網路政府計畫」,即以電子治理為目標,強調公民、公共服務者、企業/社會組織、政府組織、資訊人員及特殊利益團體等網絡利害關係人的主動參與。
    本研究目的即是從公務人員對政府資訊科技能力之認知,來瞭解當前政府所具備之資訊能力對公民電子參與的影響。此研究之理論基礎援引自企業策略管理之資源基礎理論(Resource-Based Theory),依資訊科技相關之有形資源、無形資源及人力資源之三構面來分析政府所具備的資訊能力,是否與電子參與存在因果關係。
    本研究方法依結構方程式模式(Structural Equation Model)設計問卷,採AMOS 5.0進行統計分析,驗證資源基礎理論適用於本研究,三種資源確實會對電子化參與產生影響,資源間亦存在正相關性,故研究建議可依此三面向進行資訊科技相關資源規劃運用與組織人力培訓。

    In recent years, both academic and practical domain research the possibility of the combination of information technology and democracy positively, such as e-voting, web forum, e-petition and etc., UN also adds “e-participation” to the criteria of e-government readiness evaluation index, clearly exhibit that the concept of using IT to expand the political participation channel become more and more important. In 2008, Taiwan government had already launched of a new four-year plan, the Ubiquitous Network Government which take e-governance as a main mission, especially emphasis on the active participation of shareholders, like citizens, public servants, business, social organizations, government organizations, IT personnel and interest groups.
    The resource-based theory (RBT) as research models is used to examine the impact of IT capability cognition on e-participation from civil servants’ perspective, according to RBT, IT capability can be classified into three constructs to explore the casual relationship with e-participation.
    Questionnaires is analyzed by the Structural Equation Model have been designed based on RBT, the result verify that resources do have a positive influence on e-participation. Refer to this study, government should plan the IT-related resource cultivating strategies and training programs.

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究問題與目的 3 第三節 研究流程 6 第四節 章節安排 7 第二章 文獻探討 8 第一節 電子化參與 8 一 、電子化參與之內涵 8 二 、資訊科技對電子化參與之影響 11 三 、以公務人員認知衡量電子化參與 14 第二節 資源基礎理論 16 一 、資源基礎理論之起源與定義 17 二 、資源基礎理論之內涵與構面 20 第三節 資訊科技能力形成之核心資源 23 一 、有形資源:資訊基礎建設 25 二 、無形資源:顧客導向、知識資產、協力 26 三 、人力資源 28 第三章 研究設計 30 第一節 研究分析架構與研究假設 30 一 、研究分析架構 30 二 、研究假設 33 第二節 研究範圍與對象 35 一 、研究範圍 35 二 、研究對象 36 第三節 研究方法 37 一 、問卷調查與統計方法 37 二 、研究信度與效度之建立 38 三 、抽樣樣本 40 第四節 問卷設計 42 一 、問卷記分方式 42 二 、依變數與操作性定義 42 三 、自變數與操作性定義 44 第五節 問卷前測與修正 48 一 、前測對象與施測時間 48 二 、依變數之效度與信度 49 三 、自變數之效度與信度 50 四 、前測建議之回覆 59 第四章 資料分析與討論 61 第一節 研究樣本與信、效度分析 61 一 、問卷回收情形 61 二 、信度與效度分析 62 第二節 研究樣本描述性分析 67 一 、研究樣本之描述性分析 67 二 、研究變項之描述性分析 70 第三節 結構方程模式分析 75 一 、結構方程式適配度檢定 76 二 、結構方程式因果關係檢定 80 第五章 結論與建議 83 第一節 研究發現 83 第二節 政策建議與研究貢獻 87 一 、政策建議 87 二 、研究貢獻 92 第三節 研究限制與後續研究建議 92 一 、研究限制 92 二 、後續研究建議 93 參考書目 95 一 、中文部分 95 二 、英文部分 97 附錄一 抽樣單位組織架構圖 106 附錄二 前測問卷 111 附錄三 前測建議回覆 116 附錄四 正式施測問卷 118

    一、中文部分
    (一)專書
    Earl Babbie原著,林佳瑩、徐富珍譯:《研究方法:基礎理論與技巧》(The Basics of Social Research)(台北市:雙葉書廊,2005)。
    Jeffrey Harrison原著,洪宿惠譯:《策略管理》(Strategic Management of Resources And Relationships)(台北市:台灣西書出版社,2003年)。
    Robert Grant原著,謝凱宇與林舒柔譯:《現代策略管理:觀念、技巧、應用》(Contemporary Strategy Analysis)(台北:科大文化,2003年7月),頁134-138。
    行政院研究發展考核委員會:《全國行政資訊體系規劃報告》(臺北:研考會,1983年7月),頁1-22。
    行政院研究發展考核委員會:《電子化/網路化中程推動計畫(87-89年度)》(臺北:研考會,1997年)。
    行政院研究發展考核委員會:《電子化政府推動方案(90-93年度)》(臺北:研考會,2001年)。
    行政院研究發展考核委員會:《92年度電子化政府報告書》(臺北:研考會,2004年)。
    行政院研究發展考核委員會:《93-94年度電子化政府報告書》(臺北:研考會,2005年)。
    行政院研究發展考核委員會:《優質網路政府計畫(97-100年)》(臺北:研考會,2006年)。
    行政院研究發展考核委員會:《96年度電子化政府報告書》(臺北:研考會,2008年)。
    行政院資訊發展推動小組:《政府業務電腦化報告書》(臺北:行政院資訊發展推動小組,1995年)。
    林震岩:《多變量分析:SPSS的操作與應用》(台北市:智勝,2006年)。
    吳明隆:《結構方程模式:SIMPLIS的應用》(台北市:五南,2006年)。
    吳思華:《策略九說》,(台北:臉譜出版,第三版,2000年)。
    張春興:《心理學原理》,(台北市:東華,2003年),。
    榮泰生:《AMOS與研究方法》,(台北市:初版,五南,2007年)。
    榮泰生:《SPSS與研究方法》,(台北市:第二版,2009年3月)。
    蕭文龍:《多變量分析最佳入門實用書--SPSS+LISREL(SEM)》(台北市:碁峰資訊股份有限公司,2007)。

    (二)期刊
    吳瓊恩:〈公共行政學發展趨勢的探究:三種治理模式的互補關係及其政治理論的基礎〉,《公共行政學報》,第7期(2001年12月),頁173-220。
    項靖:〈電子治理關係之調適〉,行政院研究發展考核委員會委託電子治理研究中心執行之研究報告(2008年11月)(09640D002503)。
    陳敦源、黃東益、蕭乃沂:〈電子化參與:公共政策過程中的網路公民參與〉,《研考雙月刊》,28卷4期(2004年8月),頁36-51。
    黃屏蘭:〈公部門中人力資源的策略管理與發展〉,《T&D飛訊》(台北),61期(2007年9月10日),頁1-15。
    黃朝盟、朱斌妤、黃東益:〈電子治理成效調查評估與分析報告〉,行政院研究發展考核委員會委託電子治理研究中心執行之研究報告(2008年11月)(09640D02503)。
    楊仁鈐:《官僚對傳統及電子化參與之態度差異與影響因素:以行政院環保署為例》,世新大學行政管理學系碩士學位論文,2008年7月。
    蔣麗君、蕭乃沂:〈政府資訊人力與資訊預算之研究:現況、挑戰與因應策略〉,行政院研究發展考核委員會委託電子治理研究中心執行之研究報告(2008年11月)(09640D00503)。
    蕭乃沂:〈政府資訊組織設計與資訊人力運用之研究〉,行政院研究發展考核委員會委託研究政策建議書(2005年6月), 網站: http://www.rdec.gov.tw/lp.asp?ctNode=9921&CtUnit=1756&BaseDSD=7&mp=100。
    蕭乃沂:〈公部門資訊單位的組織設計:文獻回顧與實務分析〉,二十一世界電子化政府之發展與未來研討會,國立成功大學政治學系主辦,2005年3月11日。
    蕭乃沂、林德芳:〈電子化政府人力資源規劃之研究〉,電子化政府的挑戰與策略研討會,行政院研究發展考核委員會主辦,(2003年10月21日)。

    (三)線上資料
    何全德:〈E世代政府部門資訊業務委外趨勢與策略方向〉簡報,http:// www.timglobe.com.tw/(瀏覽日期:2008年10月15日)。
    行政院研究發展考核委員會:〈無障礙網路空間服務網〉,網址:http://enable.nat.gov.tw/(瀏覽日期:2009年5月11日)。
    行政院研究發展考核委員會:〈國際生活環境服務網〉,網址:http://www.bless.nat.gov.tw/(瀏覽日期:2009年5月11日)。

    二、英文部分
    (一)專書
    Davis, R., The Web of Politics: the Internet’s Impact on the American Political System (New York, Oxford: Oxford University Press, 1999)
    Fountain, J., Building the Virtual State: Information Technology and Institution Change (Washington, DC: Brookings Institution, 2001)
    Grant, R., Contemporary Strategy Analysis (UK: Blackwell Publishing, 6th ed, 2008)
    Hitt, M., R. Ireland & R. Hoskisson, Strategic Management: Competitiveness and Globalization (US: South-Westren, 4th ed, 2001)
    Norris, P., Digital Divide: Civic Engagement, Information Poverty, and the Internet Worldwide (UK: Cambridge University Press, 2001), pp. 217-218.
    Schumacker, R. & R. Lomax, A Beginner’s Guide to Structural Equation Modeling,” (Mahwah, NJ: Lawrence Erlbaum Associates, 2th ed, 2004)
    United Nations, Global E-government Readiness Report 2005: From E-government to e-inclusion (United Nations, 2005)
    United Nations, United Nations E-government Survey 2008: From E-government to Connected Governance (New York: United Nations, 2008)
    Guilford, J. & B. Fruchter, “Fundamental statistics in psychology and education,”(New York :McGraw-Hill, 6th ed, 1978)
    West, D., “Improving Technology Utilization in Electronic Government around the World, 2008,” (Washington, DC:The Brookings Institution, 2008)

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    (三)線上資料
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