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研究生: 張盈惠
Chang, Ying-huei
論文名稱: 結合品質機能展開與模糊TOPSIS進行第三方物流供應商評選之研究
The Selection Approach for the Third-Party Logistic Supplier by QFD and Fuzzy TOPSIS
指導教授: 陳梁軒
Chen, Liang-hsuan
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業與資訊管理學系
Department of Industrial and Information Management
論文出版年: 2008
畢業學年度: 96
語文別: 中文
論文頁數: 66
中文關鍵詞: 模糊理想解類似度偏好順序評估法模糊理論第三方物流品質機能展開
外文關鍵詞: QFD, Third-party logistics, Fuzzy set theory, Fuzzy TOPSIS
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  • 企業之物流作業可選擇自營或交由第三方物流業者處理,由於二者之技術及經濟特點不同,所帶給企業的利弊也不同,因此,對於企業來說,物流模式的選擇是個兩難的決策。然而,為了降低成本、增加競爭優勢,企業將其物流作業(如運輸、倉儲及資訊科技等)委外於專業的第三方物流業者已經相當普遍。企業在選擇第三方物流供應商時,若沒有採用適當的方法進行全面性之綜合評價,可能會對企業帶來相當高的風險及損失。
    本研究將建構一個簡單且結構化的評估模式,以協助企業評選第三方物流供應商。首先,透過文獻的探討,彙整出評選第三方物流企業之指標,接著利用簡易的品質機能展開原則與使用模糊運算,求得企業需求對技術需求之重要度,然後再以模糊理想解類似度偏好順序評估法進行選擇方案的排序,並根據排序的結果,選出最佳之供應商。本研究將以數值案例套入模式中,說明本研究方法的應用。

    A firm can adopt either self-run or the third-party as its logistics mode. According to different techniques and economic characteristics, both methods can bring advantage and disadvantage to a firm. Therefore, it is difficult work for a firm to choose between these modes. However, in order to achieve cost reductions and gain a competitive edge, logistics outsourcing is widely adopted by many companies around the world. Some of the services, such as transportation, warehouse and information technology, are offered by the third-party logistics providers. However, when a firm selects third-party logistics, it may result in high risk and investment losses if an improper method is adopted to evaluate multi-dimensional elements.
    The research tried to establish a simple and structural model to support firms performing such an evaluation task. First, we searched the existing literature to collect the evaluation indicators of the third-party logistics. We then uses the base rule of QFD and fuzzy set operation to gain the importance-degree between customer’s demand and engineering characteristics. After this, we used fuzzy TOPSIS methodology to select sorting of the concept alternatives. Finally, we select the optimal alternative in terms of the sorting result. A numerical example is included to illustrate the model in the research.

    摘要 ............................................I Abstract ............................................II 目錄 ............................................III 圖目錄 ............................................V 表目錄 ............................................VI 第一章 緒論 .....................................1 第一節 研究背景與動機 .............................1 第二節 研究目的 .............................2 第三節 研究流程 .............................3 第四節 論文概要 .............................3 第二章 文獻探討 .............................6 第一節 第三方物流 .............................6 一、物流的定義 .....................................6 二、第三方物流 .....................................6 三、採用第三方物流之效益 .....................10 四、第三方物流供應商評選之相關文獻 .............10 第二節 品質機能展開 .............................11 一、品質機能展開之源起與概念 .....................11 二、品質屋 .....................................12 三、品質機能展開之效益 .............................16 第三節 模糊理論 .............................19 一、模糊集合 .....................................19 二、模糊數 .....................................20 三、語意變數 .....................................20 四、模糊數的基本運算 .............................21 五、模糊數之距離運算 .............................22 第四節 模糊TOPSIS .............................23 一、TOPSIS法之理論及應用 .....................23 二、模糊TOPSIS法之理論與應用 .....................24 第三章 模式建構 .............................26 第一節 問題描述 .............................26 第二節 模式建構流程 .............................26 一、參數定義 .....................................27 二、研究假設 .....................................29 三、建構本研究之模式 .............................29 第四章 數值案例分析 .............................38 第一節 本模式之案例演算 .............................38 第二節 單獨使用模糊TOPSIS之案例 .....................49 第三節 比較本模式與單獨使用模糊TOPSIS之案例 .....56 第五章 結論與建議 .............................59 第一節 結論 .....................................59 第二節 未來研究方向 .............................59 參考文獻 .....................................61

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