| 研究生: |
莊國華 Chuang, Kuo-Hua |
|---|---|
| 論文名稱: |
價值共創之實踐;以特殊照明應用E公司為例 Practices of Value Co-creation; The case of Special lighting Application Company E |
| 指導教授: |
方世杰
Fang, Shih-Chieh |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 高階管理碩士在職專班(EMBA) Executive Master of Business Administration (EMBA) |
| 論文出版年: | 2020 |
| 畢業學年度: | 108 |
| 語文別: | 中文 |
| 論文頁數: | 100 |
| 中文關鍵詞: | 顧客價值主張 、DART 、價值共創 |
| 外文關鍵詞: | Customer Value Proposition, DART, Value Co-Creation |
| 相關次數: | 點閱:115 下載:16 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
科技、資訊、帶來時代的演進,也一波波改變企業的經營策略思維,管理學界藉由企業實務上的需求,發展與推動最無懈可擊的管理理論,如同80年代所興起的波特五力分析模型,是自外而內(Outside-in)的戰略,90年代所強調核心競爭力,是自內而外的企業戰略(Inside-out Corporate Strategy),到新世紀初掀起六標準差衡量。其追求目的是在幫助企業獲取更高的經營優勢及效率與更低的運作成本,但這些都是偏重企業品質、成本與速度,然而面對當前二十一世紀知識經濟時代,消費者知識與常識豐富,企業開始注重顧客價值主張(Customer Value Proposition),雖然體現了顧客的需求,但企業亦是站在自己的觀點,由企業創造給予消費者接受的片面價值。
本研究,藉由探討 「價值共創」主張切入個案研究,並歸納VCC價值共創社群之 「價值共創策略思維的五步驟」模型,藉以觀察個案以漁業用捕撈燈具商業共創實務,推演出問題與因素間的互動環節,探究製造者與顧客之間在產品訊息不對稱(Information Asymmetric)下,如何藉由「DART」技巧做為行動發起之方向與落實之影響,建立製造者與顧客及相關利害關係人之間 「共創價值」的境界,以供企業界推動 「價值共創」的實務運用參考。
本研究,採取質性研究方法之個案研究法,透過參與觀察法及初級資料之半結構式訪談法,與次級資料蒐集、整理,佐證資料來解析 「價值共創」的觀點,並從 「價值共創」主張加以分析探究過往文獻鮮少琢磨的 「達成價值共創境界,製造者與顧客及利益關係人之間的互動核心因素為何?」之成功關鍵研究。本研究,謹以此填補學術研究之缺口,以期能更臻於至善。
Science and information bring the evolution of the times, but also a wave to change the business strategy thinking of enterprises, management academics develop and promote the most impeccable management theory through the practical needs of enterprise, like the Porter’s “ Five Forces Analysis Model” that emerged in 1980s, is the strategy of the Outside-in. In the 1990s, to emphasize core competency was an Inside-out Corporate Strategy. By the beginning of the new century, six sigma measurement was pursued to help companies gain higher operating advantages and efficiency and lower operating costs. But these are all focus on the enterprise quality, cost and speed. However, facing the current age of Knowledge Economy in 21st century, rich consumer knowledge and common sense, enterprises begin to pay attention to customer value proposition, although reflects the needs of customers, but the enterprise is also standing in its own view, one-sided value created by the enterprise to consumers.
This study was attempted by strategic thinkers C.K. Prahalad as well as Venkat Ramaswamy's "Value Co-creation" for case study and summarize “Five Steps to Value Co-creation Strategic Thinking” by VCC (Value Co-create Community). To deduce the interaction between problems and factors by observing commercial practice of fishing lamps as study case. Explore how the "DART" technique can be used as the direction of action initiation and the impact of implementation under the asymmetry of product information between manufacturers and customers. To establish a state of "Co-Create Value" between the manufacturer, customer and the relevant stakeholders,to promote the "Value Co-Creation" practical application reference for industries.
This study adopts the Case Study method of Qualitative Research Method, through primary semi-structured interviewing and collect, collate secondary data then analyze the success key of “What is the core factors to achieve Value Co-Creation between the manufacturers and the customers and the relevant stakeholders?” This study is intended to fill the gap in academic research in order to achieving better deeds for business operation in the future.
參考文獻
Axel, M., R. Benoît and R. Charles (2014). "The origins, development, and application of Qualitative Comparative Analysis: the first 25 years." European Political Science Review 6(1): 115-142.
Bardosy, S. (2017). The Role of Customer Engagement in Product Design and its Impacts on Consumer Attitude.
Barrett, M., E. Oborn and W. Orlikowski (2016). "Creating value in online communities: The sociomaterial configuring of strategy, platform, and stakeholder engagement." Information Systems Research 27(4): 704-723.
Freeman, R. E. H., Jeffrey S;Wicks, Andrew C (2007). Managing for stakeholders: Survival, reputation, and success, Yale University Press.
Gouillart, F. and D. Billings (2013). "Community-powered problem solving." Harvard business review 91(4): 70-77, 140.
Hsu Chung-Hao;Lai Syou-Ching;Li, H.-C. (2016). "Institutional ownership and information transparency: Role of technology intensities and industries." Vol. 21(No. 1): 26-37.
Maslow Abraham, H. (1954). "Motivation and personality." New York: Harper & Row.
Maslow, A. H. (1943). "A theory of human motivation." Psychological review 50(4): 370.
Miles, M. B. (1994). Qualitative data analysis: An expanded sourcebook, sage.
Osterwalder, A., Y. Pigneur, G. Bernarda and A. Smith (2014). Value proposition design: How to create products and services customers want, John Wiley & Sons.
Parker, G. G., M. W. Van Alstyne and S. P. Choudary (2016). Platform revolution: how networked markets are transforming the economyand how to make them work for you, WW Norton & Company.
Patton, M. Q. (1990). Qualitative evaluation and research methods, SAGE Publications, inc.
Porter, M. E. and V. E. Millar (1985). How information gives you competitive advantage, Harvard Business Review Reprint Service.
Prahalad, C. K. and V. Ramaswamy (2004). "Co-creation experiences: The next practice in value creation." Journal of interactive marketing 18(3): 5-14.
Schmitt, B. (1999). "Experiential marketing." Journal of marketing management 15(1-3): 53-67.
Vargo, S. and R. Lusch (2004). "Service-dominant logic as a foundation for service science." Journal of Marketing 68(1): 1-17.
Miles, M. and A. Huberman (2006). "質性研究資料分析 (張芬芬譯). 臺北市: 雙葉." 原著出版年: 1994 年.
朱珮瑄 (2018). 擴增實境試妝應用程式對於彩妝產品消費者決策之影響.
余俊儀 (2016). 從策略夥伴關係探討知識分享與價值共創對企業創新績效的影響.
吳兆娜 (2009). 產品服務系統的環境與經濟效益之研究. 碩士, 朝陽科技大學.
周信輝 (2019). "價值共創思維_服務主導邏輯."
林秀勤;鄭雅丰;顏寶月 (2019). "論彈性學習課程的實施: 經驗創造價值, 思維影響作為." 臺灣教育評論月刊 8(8): 5-8.
林佳慶 (2018). "以服務主導邏輯探討共享經濟裡的價值共創: 多個案研究."
林鼎軒 (2015). 主動式市場導向對顧客導向績效之影響. 碩士, 國立成功大學.
林靈宏 and 魁峰 (2006). 消費者行為學, 五南圖書出版股份有限公司.
邱姿華 (2010). 服務提供、體驗、價值、意象與行為意圖之相關研究-以2009高雄世運主場館為例. 碩士, 國立高雄應用科技大學.
俞琪葳 (2017). 個人文化價值, 家庭影響與商業道德認知之關聯性.
洪貫宸 (2019). 探討消費者使用行動支付服務意圖-風險及效益的初始信任觀點. 碩士, 國防大學.
紀妙穎 (2010). IPTV相關業者互動模式之建構與應用-社會技術系統、利益關係人網絡和價值鏈之觀點. 碩士, 國立成功大學.
徐銘穗 (2019). 共享決策認知、參與動機、參與行為對價值共創之影響-以醫病互動為調節變項. 碩士, 國立成功大學.
柴康偉;蔡爭岳;謝佳真 (2018). "行動通訊軟體服務創新、顧客滿意度及忠誠度之研究-以LINE為例." 管理資訊計算 7(2): 146-155.
張雅柔 (2010). 資訊不對稱與知覺風險對消費者購買意願關係之研究-以網路消費行為為例. 碩士, 中國文化大學.
張雅菁 (2019). 微觀觀點之價值共創研究--以保險從業人員之顧客關係建立為例. 碩士, 國立成功大學.
郭燕;周梅华;刘满芝 (2011). "基于网络的消费者社会互动及管理研究." 商业研究(2011年 07): 89-93.
陳志彥 (2018). 從參與者行為探討線上社群經營. 碩士, 元智大學.
陳怡成 (2014). 自動化產業之B2B專業服務品質對於顧客滿意度與忠誠度的影響.
黃珮婕 (2019). 虛擬社群成員互動過程與知識分享意圖之因素分析. 碩士, 國立成功大學.
楊振甫 (2016). 變革式服務設計於可持續社會創新之價值共創. 博士, 國立臺灣科技大學.
董香伶 (2019). "以價值共創觀點探索人生價值: 以成大企業管理協進會為個案研究." 成功大學企業管理學系碩士在職專班學位論文: 1-114.