提昇軟體品質最主要的關鍵是軟體程序的改善，而產能成熟度模式（Capability Maturity Model, CMM）是目前最普遍被世界各國軟體組織所遵循採用的評估模式，此評估模式是針對軟體組織在軟體開發流程的能力評估，並且組織可以依CMM中階段式的成長模式來循序改善軟體程序。
本研究以CMM架構來衡量國內企業資訊部門軟體程序成熟度，探討影響軟體程序成熟度的相關因素，並將資訊部門之組織環境特性、使用者參與程度納入考量，探討組織環境特性對CMM層級的影響以及使用者參與度和軟體品質之間的關係，並歸納其對軟體品質的影響。本研究為了使調查的企業裡具資訊部門且自行開發軟體的樣本數達最大值，以天下雜誌2001年所發表的1000大企業調查之電子業、資訊業、半導體業共456家企業為研究對象，並以資訊主管或相關人員為對象，採問卷法進行實證研究，資料分析結果如下：
（1） 目前國內企業資訊部門軟體程序成熟度普遍處於初始層，這顯示出國內企業資訊部門對於軟體程序仍未有良好的管理。
（2） 組織支援層面（包含：主管的態度與承諾、員工的認知、過程的評估、一般的教育訓練、特殊的教育訓練）是影響軟體程序成熟度的重要因素。
（3） 系統環境（包含：使用者為系統的需求提出者、系統將令工作內容或環境有所改變、使用者有現成的技術支援）和組織支持度（包含：可利用的財務資源充足、高階主管對系統提供足夠的承諾、使用者參與的意願高）是影響使用者參與度的重要因素。
（4） 資訊部門組織較健全其對軟體程序的管理越完善，且越重視使用者的參與；而資訊部門組織發展時間越久或開發經驗越豐富其對軟體程序的管理越完善，且越重視使用者的參與。

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一、 中文部分：

江仁宏（2000），「應用模糊理論於軟體品質評估之研究」，國防管理學院國防資訊研究所碩士論文。
呂執中、周福星、吳錫賢（1998），「軟體品質保證：架構與個案之探討」，中山管理評論，第六卷，第四期，第1197-1218頁。
季延平、郭鴻志(1995)，「系統分析與設計」，華泰書局，台北。
陳百裕（1998），「ISO9000應用在軟體發展程序品質控制之研究」，國防管理學院資訊研究所碩士論文。
謝國棟（1996），「台灣地區大型企業資訊部門軟體程序成熟度及其相關因素之探討」，國立中正大學資訊管理研究所碩士論文。

（二）英文部分：

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Paulk, M.C., Curtis B. and Chrissis M.B. (1993), “Capability Maturity Model, Version1.1,” IEEE Software, 10: (4) pp.18-27
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