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研究生: 曾偉
Tseng, Wei
論文名稱: 以聯合分析法探討消費者對量販店屬性偏好之研究
Consumer Preferences for Attribute of Hypermarket Stores: A Study Using Conjoint Analysis
指導教授: 蔡燿全
Tsai, Yao-Chuan
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2016
畢業學年度: 104
語文別: 英文
論文頁數: 140
中文關鍵詞: 聯合分析量販店市場區隔
外文關鍵詞: Conjoint Analysis, Hypermarket, Market Segmentation
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  • 隨著便利商店與超級市場的拓展,零售產業的競爭非常激烈,然而在競爭當中,量販產業仍然成現正的成長,顯示出提供民生消費必需品的量販產業仍受消費者的青睞。本研究以聯合分析法探討,消費者在選擇量販店時所考量的屬性偏好與組合,以及在不同市場區隔下之屬性偏好與組合的差異,進而作為學者、行銷人員與量販業者參考之依據。
    研究結果發現,總體受測者在選擇量販店時,屬性偏好為消費者評價、品牌、時間距離、促銷與停車場收費五項屬性。此外,利用假設檢定得出受測者對於消費者評價與品牌、時間距離與促銷、促銷與停車場收費無特別差異。將受測者進行市場區隔,得到男性最重視的為促銷。綜上所述,量販業者在未來展店或是改善經營績效,首要條件即為經營品牌形象與維護顧客評價,進而提升消費者對於自家量販店的消費意願與認同程度。

    In recent years, there has been a dramatic growth of convenience stores and supermarkets that have affected the growth of the hypermarket industry. However, in spite of the great impact from convenience stores and supermarkets, the growth of hypermarkets still shows positive numbers. Therefore, this study would like to explore what attributes and preferences attract customers, and would like to discuss how to construct an optimal hypermarket in favor of the customers’ preferences.
    The research findings suggest that the favorable attributes are brands, customer evaluation, time, distance, promotion, and parking fees. All subjects value “Brand” as the most important attribute, followed by “Customer Evaluation”, “Time Distance”, “Promotion”, and “Parking Fee”. However, by the hypothesis test, the results indicate that there is no significance between brand and customer evaluation. Also, there is no significant difference between time distance and promotion, while also no notable difference between promotion and parking fee. On a demographic variable, males valued “promotion” as the most important attribute.
    Brand and customer evaluation are the most important attributes for customers. Hypermarket operators should manage brand image and maintain customer evaluation, which could reduce any barrier on purchases, obtain a sense of identity, and also increase the shopping willingness and satisfaction.

    摘要 I ABSTRACT II 致謝 III TABLE OF CONTENTS IV LIST OF TABLES VII LIST OF FIGURES VIII CHAPTER ONE 1 INTRODUCTION 1 1.1 Research Background and Motivation 1 1.2 Research Objectives 4 1.3 Research Procedures 4 CHAPTER TWO 6 LITERATURE REVIEW 6 2.1 Store Attribute 6 2.1.1 The Choice of Store 6 2.1.2 Store Image 7 2.1.3 Perceived Store Attribute 8 2.1.4 Dimension of Store Attribute 9 2.2 Hypermarket 12 2.2.1. Definition of Hypermarket 12 2.3 Profile of Hypermarket in Taiwan 14 2.4 Different Types of Hypermarket 16 2.5 Related Research on Hypermarket 19 2.6 Multiple Attributes Decision Making 20 2.7 Market Segmentation Theory 22 2.7.1 Concept of Market Segmentation. 22 2.7.2 Variable and Standard of Market Segmentation 22 2.7.3 Usage and Advantage of Market segmentation 23 CHAPTER THREE 25 RESEARCH DESIGN AND METHODOLOGY 25 3.1 Conjoint Analysis 25 3.1.1 The Development of Conjoint Analysis 25 3.1.2 Concept of Conjoint Analysis 25 3.1.3 Marketing Application of Conjoint Analysis 26 3.2 Research Design 29 3.2.1 Research Steps 29 3.3 The Process of Research Analysis 32 3.3.1 Decision of Attributes and Levels 32 3.3.2 The Selection of Preference Model 32 3.3.3 Stimulus Design 33 3.3.4 Methods of Data Collection 34 3.3.5 Selection of Measurement Scale 35 3.3.6 Preferred Study Method. 36 3.3.7 Analysis Results 36 3.4 Selection of Attributes 37 3.4.1 Preliminary Attribute Investigation 37 3.4.2 Pre-test Design 37 3.4.3 Pre-test Inquiring and Sampling 37 3.4.4 Data Analysis 38 3.5 Construct Stimulus 39 3.6 Statistic Method 41 3.6.1 Descriptive Statistical Analysis 41 3.6.2 Paired Sample Test 41 3.6.3 Independent Two-sample T-test 42 CHAPTER FOUR 43 RESEARCH RESULTS 43 4.1 Sample Structure Analysis 43 4.2 The Result of Conjoint Analysis 45 4.2.1 The Result of All Subjects 45 4.3 Hypothesis Tests for Two Attributes 53 4.4 Comparison of Adding Score between Ranks 55 4.5 Comparison of Demographic Variables 56 4.5.1 Comparison of Gender 56 4.5.2 Comparison of Age 62 4.5.3 Comparison of Education 66 4.5.4 Comparison of Occupation 71 4.5.5 Comparison of Household Register 76 4.5.6 Comparison of Indispensable Income 87 4.5.7 Comparison of Times 97 4.5.8 Comparison of Information source 103 4.5.9 Comparison of Purpose 114 4.6 Hypothesis tests for two relative importance 120 4.6.1 Hypothesis Test to Comparison of Gender on Promotion 121 4.6.2 Hypothesis Test to Comparison of Education on Brand 121 4.6.3 Hypothesis Test to Comparison of Occupation on Customer Evaluation 122 CHAPTER FIVE 123 CONCLUSION AND SUGGESTIONS 123 5.1 Conclusion 123 5.2 Research Contribution 124 5.3 Suggestions for Future Research 125 中文參考文獻 126 REFERENCES 130 APPENDIX 1: QUESTIONNAIRE for Pre-Test 135 APPENDIX 2: CHINESE QUESTIONNAIRE 137

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