| 研究生: |
張力銘 Chang, Li-Ming |
|---|---|
| 論文名稱: |
產品線索對於消費者知覺與交易意願之影響-以拍賣網站為例 |
| 指導教授: |
杜富燕
Duh, Fu-Yann |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 國際企業研究所 Institute of International Business |
| 論文出版年: | 2004 |
| 畢業學年度: | 92 |
| 語文別: | 中文 |
| 論文頁數: | 64 |
| 中文關鍵詞: | 知覺風險 、知覺品質 、產品線索 、拍賣網站 、交易意願 |
| 外文關鍵詞: | Perceived Risks, Purchase Intention, Perceived Quality, Auction Website, Product Cues |
| 相關次數: | 點閱:122 下載:10 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
隨著近年來網路購物已逐漸被消費者所接受的同時,另一種新型態的網路交易行為也隨之興起,這種經由拍賣網站的交易不僅與傳統網路購物模式有相當大的差異性,並且其急速竄起的態勢更隱含了無限的商機。因此,對於專業經營拍賣網站販售產品的業者來說,去了解拍賣網站消費者在評估產品時的依據,以及影響其交易意願的過程,這些絕對會是影響其經營績效的重要因素。
而過去對於消費者利用產品線索來進行產品評估的研究大多在實體通路上為主,應用於網路通路的相關研究則較為有限。另外經由拍賣網站的交易形式與商品性質,也與一般在網路商店購物的型態有很大的差異,因此從過去的學者相關的產品線索研究當中,本研究以經常探討到的產品外部線索—「價格」,以及產品內部線索—「產品功能資訊」,另外再加入拍賣網站交易中不可缺少的重要外部線索-「賣方信譽」來作為本研究所要探討的產品線索因素。
本研究之主要目的,即在探討此三項產品線索因素,對於拍賣網站消費者在知覺產品品質上與知覺風險上的影響,並進而對於其交易或下標意願所產生影響的過程。本研究的重要結論如下:
(一)拍賣網站賣方所提供價格、產品功能資訊與賣方信譽此三項產品線索,除了價格具有顯著負向關係之外,產品功能資訊與賣方信譽則對於買方知覺的產品品質皆具有顯著正向的影響關係。其中以賣方信譽對於知覺產品品質的影響性為最高。
(二)此三項產品線索除了價格對於知覺風險具有顯著的正向關係之外,產品功能資訊與賣方信譽對於知覺風險均具有顯著的負向影響關係。其中以價格對於知覺風險的重要性為最高。
(三)知覺產品品質對於交易意願有顯著的正向影響;知覺風險則對於交易意願具有顯著的負向影響,並且對於知覺產品品質亦具有顯著的負向影響關係。而相較於知覺風險,知覺產品品質對於交易意願的影響性較高。
Along with the fast-moving trend of e-commerce in recent years, another new kind of on-line transaction model-auction websites, has also been developed at the same time. The high-speed growth of this kind of transaction shows that there are lots of opportunities in it. Therefore, to know what kinds of product cues will the consumers consider when they evaluate products, and how do these cues affect their purchase intentions are very important. These are the key factors to improve the performances for companies or individuals when doing business through auction websites.
While discussing about how product cues can be used to evaluate products, past studies mostly focused on physical environment. For on-line channel, however, related empirical studies are sparse. In addition, the transaction types and product features on auction websites are different from those of traditional on-line stores.
The main purposes of this study are to investigate how the product cues factors (price, product attribute information, and reputation) affect the consumers’ perceived product quality and perceived risks on auction websites. Moreover, these two perceived constructs will influence their purchase intentions. The research findings are as follows:
(1)Besides “price” has negative effects to perceived product quality, “product attribute information” and “reputation” have positive effects on perceived product quality. And“reputation” has the most impacts on perceived quality.
(2)Besides “price” has positive effects to perceived risks, “product attribute information” and “reputation” have negative effects on perceived risks. And “price” has the most impacts on perceived risks.
(3)The perceived quality has positive effects on purchase intention and perceived risks have negative effects on purchase intention and perceived quality. And perceived quality has the greater impacts on purchase intention.
中文部分:
1.Bell, D. E. & Schleifer jr, A., 李茂興 & 劉原彰譯, “不確定情況下的決策”, 弘智文化出版, 民國88年
2.李定家(民 88),「網路購物之降低風險策略研究」,國立中央大學資訊管理研究所碩士論文。
3.李曉青(民 88),「折扣比例、品牌形象和產品種類對知覺品質和知覺風險的影響」,國立成功大學交通管理學系碩士論文。
4.李奇勳(民 89),「價格、保證及來源國形象對產品評價與購買意願的影響」,國立成功大學企業管理學系博士論文。
5.俞芊薈(民 90),「產品線索對消費者認知價值與購買意願之研究-以行動電話為例」,國立台北大學企業管理學系碩士論文。
6.陳歷鋒(民 88),「網際網路拍賣機制之初探研究」,國立臺灣大學商學研究所碩士論文。
7.張漢伯(民 89),「網路拍賣與競標出價行為之研究」,東吳大學企業管理學系碩士論文
8.游純瑜(民 90),「混合產品來源國資訊組合效果之研究-產品種類之干擾影響」,元智大學管理研究所碩士論文
9.詹琇蓉(民 89),「產品涉入、消費者特性與情境對網路購物之知覺風險影響分析」,國立成功大學企業管理學系碩士論文。
10.楊正瑀(民 90),「不同程度產品知識及多重外在提示對網路購物意願之影響」,國立交通大學管理科學系碩士論文。
11.蔣宗男(民 89),「情境因素、消費者購買涉入與創新接受態度影響網路競標意願之研究」,國立政治大學廣告學系碩士論文。
12.鍾佑德(民 88),「網站特性對網路購物知覺風險、資訊搜尋策略影響之研究」,國立中央大學企業管理研究所碩士論文
英文部分:
1. Akaah, I. P. & P. K., Korgaonkar, “A Conjoint Investigation of the Relative Importance of Risk Relievers in Direct Marketing,” Journal of Advertising Research, pp. 38-44., 1988
2. Bauer, R. A., “Consumer Behavior as Risk Taking,” Dynamic Marketing for a Changing World, Chicago:American Marketing Association, 1960
3. Beam, C. & Segev, A., “Auctions on the Internet: A Field Study,” unpublished manuscript, Haas School of Business University of California, Berkeley, pp. 1-30., 1998
4.Chang, Tung-Zong & Albert R., Wildt, “Price, Product Information, and Purchase Intention:An Empirical Study,” Journal of the Academy of Marketing Science, vol. 22, No.1, pp. 16-27, 1994
5. Chao, Paul, “Partitioning Country of Origin Effects: Consumer Evaluations,” Journal of International Business Studies, 24(2), pp. 291-306, 1993
6.Chen, Zhan & Alan J., Dubinsky, “A Conceptual Model of Perceived Customer Value in E-Commerce:A Preliminary Investigation,” Psychology & Marketing, Vol.20, pp. 323-347, 2003
7.Chu, Wujin & Woosik Chu, “Signaling Quality by Selling Through Reputable Retailer:An Example of Renting the Reputation of Another Agent,” Marketing Science, 13(2), pp. 177-189, 1994
8. Cox, D. F., “Risk Taking and Information Handling in Consumer Behavior,” Boston:Harvard University, 1967
9.Dawar, Niraj & Phillip, Parker, “Marketing Universals: Consumers' Use of Brand Name, Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality,” Journal of Marketing, 58, pp. 81-95, 1994
10. Derbaix, C., “Perceived Risk and Risk Relievers:An Empirical Investigation,” Journal of Economic Psychology, 3, pp. 19-38, 1983
11. Dodds, William B. & Kent B., Monroe, “The Effect of Brand and Price Information on Subjective Product Evaluation,” Advances in Consumer Research, 12, pp. 85-90, 1985
12. Dodds, William B., Kent B., Monroe & Dhruv, Grewal, “Effects of Price, Brand and Store Information on Buyers’ Product Evaluation,” Journal of Marketing Research, 28, pp. 307-319, 1991
13. Dowling, G. R., “Managing Your Corporate Images,” Industrial Marketing Management, Vol. 15, No. 2, pp. 109-115., 1986
14. Dowling, Grahame R. & Richard, Staelin, “A model of perceived risk and intended risk-handling activity,” Journal of Consumer Research, 21, pp. 119-134, 1994
15.Erevelles Sunil, Abhik Roy & Stephen L. Vargo, “The Use of Price and Warranty Cues in Product Evaluation: A Comparison of U. S. and Hong Kong Consumers,” Journal of International Consumer Marketing, 11(3), pp. 67-91, 1999
16. Forcht, K. A. & Wex, R., “Doing Business on the Internet: Marketing and Security Aspects,” Information Management of Computer Security, Vol. 4(4), pp. 3-9, 1996
17. Gabbott, M., “The Role of Product Cues in Assessing Risk in Second-hand Markets,” European Journal of Marketing, vol.25, pp. 38-50, 1991
18. Gardner, D. M., “Is There a Generalized Price-Quality Relationship?,” Journal of Marketing Research, 8, pp. 241-243, 1971
19. Garretson, Judith A. & Kenneth E., Clow, “The Influence of Coupon Face Value on Service Quality Expectation, Risk Perceptions and Purchase Intentions in The Dental Industry,” The Journal of Service Marketing, Vol. 13, No.1, pp. 59-70, 1999
20.Grewal, Dhruv, R., Krishnan, Julie, Baker & Norm, Borin, “The Effect of Store Name, Brand Name and Price Discounts on Consumers’ Evaluations and
Purchase Intentions,” Journal of retailing, Vol. 74, No. 3, Fall, pp. 331-352, 1998
21. Hall, R., “The Strategic Analysis of Intangible Resources,” Strategic Management Journal, Vol.13, pp. 135-144, 1992
22. Han, C. Min & Vern, Terpstra, “Country-of-Origin Effects for Uni-National and Bi-National Products,” Journal of International Business Studies, summer, pp. 235-255, 1988
23. Heck, E. V. & Ribbers, P. M., “Experiences with Electronic Auctions in the Dutch Flower Industry,” Electronic Markets, Vol.7, No.4, pp. 29-34, 1997
24. Hendrix, P. E., “Built It, and They Will Come,” Marketing Management, 8, pp. 31-35, 1999
25. Hoyer, W. D. & S. P., Brown, “Effects of Brand Awareness on Choice for a Common, Repeat-Purchase Product,” Journal of Consumer Research, 17, pp. 141-148, 1990
26. Jacoby, J., G. J., Szybillo & J. Busato-Schach, “Information Acquisition Behavior in Brand Choice Situations,“ Journal of Consumer Research, Vol. 3, pp. 209-216, 1977
27. Jacoby, J. & Jerry C., Olson, Perceived Quality, Lexington, MA:Lexington Books, 1985
28. Jacoby, J. & Leon B. Kaplan, “The Components of Perceived Risk,” in Advance in Consumer Research, M. Venkatesan, ed. Chicago: Association for Consumer Research, pp. 383-393, 1972
29. Korgaonkar, P. K. & L. D., Wolin, “A Multivariate Analysis of Web Usage,” Journal of Advertising Research, 39, pp. 53-68, 1999
30. Kaplan, Leon B., George J., Szybillo & Jacob, Jacoby, “Components of Perceived Risk in Product Purchase: A Cross- Validation,” Journal of Applied Psychology, 59, pp. 287-291, 1974
31.Lee, Moonkyu & Yung-Chien, Lou, “Consumer Reliance on Intrinsic and Extrinsic Cues in Product Evaluation:A Conjoint Approach,” Journal of Applied Business Research vol12. pp. 21-28, 1995-1996
32. Martin, C, Net Future, McGraw-Hill, Inc., 1999
33. Mitra, K., M. C., Reiss & L. M., Capella, “An Examination of Perceived Risk, Information Search and Behavioral Intentions in Search, Experience and Credence Services,” The Journal of Services Marketing, 13(3), pp. 208-228, 1999
34. Nelson, P., “Information and Consumer Behavior,” Journal of Political Economy, Vol.78, pp. 311-329, 1970
35. Monroe, K. B. & R. Krishman, “The Effects of Price on Subjective Product Evaluation,” in Jocoby, J. & Jerry C. Olson(Eds), Perceived Quality, Lexington, MA:Lexington Books, pp. 209-232, 1985
36. Monroe, Kent B., “Pricing: Making Profitable Decisions,” New York:McGraw-Hill Book Company, 1990
37. Olson, Jerry, C., “Cue Utilization in Quality Perception Process:A Cognitive Model and an Empirical Test,” Doctoral dissertation, Perdue University, West Lafayette, IN, 1972
38.Olson, Jerry, C. & Jacob, Jacoby, “Cue Utilization in the Quality Perception Process,” in Proceedings of the Third Annual Conference of the Association for Consumer Research. ed. M. Venkatesan, College Park, MD: Association for Consumer Research, pp. 167-179, 1972
39. Peterson, Robert A. & William R. Wilson, “Perceived Risk and Price-Reliance Schema and Price-Perceived-Quality Mediators,” in Perceived Quality, Jacoby, J. & J. Olson, eds. Lexington, MA: Lexington Books, pp. 247-268, 1985
40. Peterson et. al, “Exploring the Implication of the Internet for Consumer Marketing,” Journal of the Academy of Marketing Science, Vol. 25, No. 4, pp. 329-346, 1997
41. Porter, M. E., “Competitive Advantage:Creating and Sustaining Superior Performance,” New York:The Free Press, 1985
42. Richardson, Paul S., Alan S., Dick & Arun K., Jain, “Extrinsic and Intrinsic Cue Effects on Perceptions of Store Brand Quality,” Journal of Marketing, 58, pp. 28-36, 1994
43. Rao, A. R. & K. B., Monroe, “The Effect of Price, Brand Name, and Store Name on buyers’ Perceptions of Product Quality:An Integrative Review,” Journal of Marketing Research, 26, pp. 351-357, 1989
44. Reiley, D. L., “Auctions on the Internet: What’s Being Auctioned, and How?,” Vanderbilt University, August 14, 1999
45. Roselius, Ted, “Consumer Rankings of Risk Reductions Methods,” Journal of Marketing, 35(1), pp. 56-61, 1971
46. Shimp, Terence A. & William, Bearden, “Warranty and Other Extrinsic Cue Effects on Consumer Risk Perceptions,” Journal of Consumer Research, 9, pp. 38-46, 1982
47. Spence, H. E., J. F. Engel & R. D. Blackwell, “Perceived Risk in Mail-order and Retail Store Buying,” Journal of Marketing Research, Vol.7, pp. 364-369, 1970
48. Steenkamp, Jan-Benedict E. M., “Conceptual Model of the Quality Perception Process,” Journal of Business research, Vol. 21, pp. 309-333, 1990
49. Stigler, G., “The Economics of Information,” The Journal of Political Economy, 69, pp. 213-225, 1961
50. Stokes, Raymond C., “The Effect of Price, Package Design, and Brand Familiarity on Perceived Quality,” In Perceived Quality:How Consumer View Stores and Merchandise. Eds. Jacob, Jacoby, & Jerry, C., Olson, Lexington, MA: Lexington Books, pp. 233-246, 1985
51. Strader, T. J. & M. J., Shaw, “Consumer Cost Differences for Traditional and Internet Markets,” Internet Research, 9, pp. 82-92, 1999
52.Sweeney, J. C., Soutar, G. N. & Johnson, L. W., “The Role of Perceived Risk in the Quality-Value Relationship:A Study in a Retail Environment,” Journal of Retailing, 75, pp. 77-105, 1999
53. Tan, S. J., “Strategies for reducing consumers’ risk aversion in Internet shopping,” Journal of Consumer Marketing, 16(2), pp. 163-180, 1999
54. Teas, R. Kenneth & Sanjeev, Agarwal, “The Effect of Extrinsic Product Cues on Consumers’ Perceptions of Quality, Sacrifice, and Value,” Journal of the Academy of Marketing Science, 28(2), pp. 278-90, 2000
55. Vendelo, M. T. “Narrating Corporate Reputation,” Studies of Management & Organization, Vol. 28, No. 3, pp. 120-137, 1998
56. Vijayasarathy, L. R. & J. M., Jones, “Print and Internet catalog shopping:Assessing attitudes and intensions,” Internet research, 10, pp. 191-202, 2000
57. Weigelt, K. & C. Camerer, “Reputation and Corporate Strategy: A Review of Recent Theory and Applications,” Strategic Management Journal, Vol. 9, pp. 443-454, 1988
58. Weiss, A. M., E. Anderson & D. J. Maclnnis, “Reputation Management as A Motivation for Sales Structure Decision,” Journal of Marketing, Vol. 63, pp. 74-89, 1999
59. White, J. Dennis & Elise L., Truly, “Price-Quality Integration in Warranty Evaluation,” Journal of Business Research, 19, pp. 109-125, 1989
60. Wood, C. M. & L. K., Scheer, “Incorporating Perceived Risk into Models of Consumer Deal Assessment and Purchase Intention,” Advances in Consumer Research, 23, pp. 399-404, 1996
61. Zeithaml, Valerie A., “Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence,” Journal of Marketing, 52, pp. 2-22, 1988