| 研究生: |
游力璇 Yu, Li-Hsuan |
|---|---|
| 論文名稱: |
探討高鐵與租車業服務商品結合之旅運選擇行為 Exploring the Travel Choice Behavior towards the Combination of High-Speed Rail and Car Rental Industry |
| 指導教授: |
鄭永祥
Cheng, Yung-Hsiang |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 交通管理科學系 Department of Transportation and Communication Management Science |
| 論文出版年: | 2014 |
| 畢業學年度: | 102 |
| 語文別: | 中文 |
| 論文頁數: | 117 |
| 中文關鍵詞: | 小汽車租賃業 、個體選擇模式 、敘述性偏好 、潛在變數選擇模式 |
| 外文關鍵詞: | Car rental industry, Mode choice model, Stated preference, Hybrid discrete choice model |
| 相關次數: | 點閱:160 下載:16 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
台灣高鐵及小汽車租賃業所提供之服務皆不可儲存,均存在剩餘容量不能被有效利用的問題。過去並沒有太多的文獻探討兩種運輸服務結合後之個體旅運選擇行為,故本研究欲將兩種不同性質之運輸業結盟,透過不同屬性及水準值之優惠方案組合,利用敘述性偏好法探討旅客的選擇行為。過去針對運具選擇行為之研究對象大多以通勤及城際往來之旅客為主,因此本研究依旅客性質,將旅客分為商務旅客及休閒旅客,瞭解不同類型的旅客對運具選擇的偏好。
傳統運具選擇模式大多僅考量個人社會經濟特性及運具特性,而未考量旅運者本身對於運具的態度及感受,故本研究採用納入心理因素的潛在變數選擇模式(Hybrid Discrete Choice Model, HDCM),考量潛在變數對不同性質旅客選擇偏好影響。研究結果顯示,商務旅客較不偏好自行開車;休閒旅客則偏好高鐵加租車勝於自行開車。就知覺成本構面而言,商務旅客在知覺成本程度愈高者,較不偏好高鐵加租車及自行開車;而休閒旅客在知覺成本程度愈高者,較偏好高鐵加租車及自行開車。在涉入程度及資訊來源構面程度愈高的商務旅客,偏好高鐵加租車及自行開車。在知覺價值構面程度愈高的休閒旅客,較不偏好高鐵加租車及自行開車。
The purpose of this paper is to investigate the traveler’s choice behavior towards two combined perishable products services-evidence from high-speed rail (HSR) and car rental industry services. This study adopts the stated preference method to obtain the possible alternatives with combinations of attribute variable levels. According to characteristics of travelers, in order to understand choice behavior of different types of travelers, the objects of this study will be divided into business travelers and leisure tourists. This study adopts the hybrid discrete choice model (HDCM) which includes psychological factors, to investigate the impact of mode choice preference under different types of travelers. Our results indicates that the higher degree in the perceived costs of business travelers are less preferred HSR and car rental combination as well as driving by self; however, the higher degree in the perceived costs of leisure tourists prefer HSR and car rental combination as well as driving by self. The higher degree in the involvement and information source of business travelers prefer HSR and car rental combination as well as driving by self. The higher degree in the perceived value of leisure tourists are less preferred HSR and car rental combination as well as driving by self.
一、 中文文獻
1. 中華民國交通部資訊網,交通統計,「小客貨車租賃業營運狀況調查」,民國97年。
2. 交通部高速鐵路工程局,交通部高速鐵路工程局101年年報,民國101年。
3. 鄭永祥、郭蕙瑜,「探討兩種不可儲存服務商品結合之旅客選擇行為-以高鐵與飯店服務為例」,運輸計畫季刊,第39卷,第4期,頁381-412,民國99年。
4. 郭奕妏、馮正民、葉文雅,「探討高鐵實施不同票種之價格促銷方案對小汽車駕駛人運具選擇行為的影響」,運輸學刊,第24卷,第4期,民國101年。
5. 蕭珝君,「消費者行為理論於城際公共運輸旅客行為意向與搭乘因素之研究」,淡江大學運輸管理學系碩士論文,民國97年。
6. 任維廉、胡凱傑,「大眾運輸服務品質量表之發展與評估:以台北市公車系統為例」,運輸計畫季刊,第30卷,第2期,頁371-408,民國90年。
7. 凌瑞賢,「運輸規劃原理與實務」,鼎漢國際工程顧問股份有限公司,民國93年。
8. 段良雄、劉慧燕,「敘述性偏好模式之實驗設計與校估方法」,運輸計劃季刊,第25卷,第1期,頁1-44,民國85年。
二、英文文獻
1. Anderson, C.K., Davison, M. and Rasmussen, H. (2004), “Revenue Management: A Real Options Approach”, Naval Research Logistics, Vol.51, Issue.5, pp.686-703.
2. Anable, J. (2005), “Complacent Car Addicts or Aspiring Environmentalists? Indentifying travel behavior segments using attitude theory”, Transport Policy, Vol.12, Issue.1, pp.65-78.
3. Ben-Akiva, M and Lerman, S.R. (1985), Discrete choice analysis: theory and application to travel demand, Cambridge, Mass: MIT Press.
4. Brown, J. J. and Reingen, P. H. (1987), “Social Ties and World-of Mouse Refferal Behavior”, Journal of Consumer Research, Vol.14, pp.350-362.
5. Bollen, K.A. (1989), “Structural Equations with Latent Variables”, John Wiley and Sons, Chichester.
6. Ben-Akiva, M., Mcfadden, D., Gärling, T., Gopinath, D., Walker, J., Bolduc, D., Börsch-Supan, A., Delquié, P., Larichev, O., Morikawa, T., Polydoropoulou, A. and Rao, V. (1999), “Extended Framework for Modeling Choice Behavior”, Marketing Letters, Vol.10, Issue.3, pp.187-203.
7. Baker, J., Parasuraman, A., Grewal, A. D. and Voes, G. B. (2002), “The influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions”, Journal of Marketing, Vol.66, Issue.4, pp.120-141.
8. Brown, R. (2007), “High Speed Rail Keynote Address”, THE TRANSPORT ECONOMIST-Journal of the Transport Economists’ Group, Vol.34, Issue.1, pp.1-6.
9. Bolduc, D., Boucher, N., and Alvarez-Daziano, R. (2008), “Hybrid Choice Modeling of New Technologies for Car Choice in Canada”, Journal of the Transportation Research Board, 2082, pp.63-71.
10. Bekhor, S. and Albert, G. (2014), “Accounting for sensation seeking in route choice behavior with travel time information”, Transportation Research Part F, Vol.22, pp.39-49.
11. Crosby, P. B. (1979), Quality is Free, New York, McGraw-Hill.
12. Carroll, W.J. and Grimes, R.C. (1995), “Evolutionary changes in product management: experiences in the car rental industry”, Interfaces, Vol.25, Issue.5, pp.84–104.
13. Cronin, J. J., Brady, M. K., and Hult, G. T. M. (2000), “Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments”, Journal of Retailing, Vol.76, pp193-218.
14. Cox, C., Burgess, S., and Sellitto, C. (2009), “The Role of User-Generated Content in Tourists’ Travel Planning Behavior”, Journal of Hospitality Marketing & Management, Vol.18, Issue.8, pp.743-764.
15. Cheng, Y.H. (2010), “High-speed rail in Taiwan: New experience and issues for future development”, Transport Policy, Vol.17, Issue.2, pp.51-63.
16. Dodds, William B., Kent B. Monroe, and Dhruv Grewal. (1991), “Effects of Price, Brand, and Store Information on Buyers? Product Evaluation?”, Journal of Marketing Research, Vol.28, pp.85-90.
17. Debrezion, G., Pels, E. and Rietveld, P. (2009), “Modeling the joint access mode and railway station choice”, Transportation Research Part E, Vol.45, Issue.1, pp.270-283.
18. Fink, A. and Reiners, T. (2006), “Modeling and solving the short-term car rental logistics problem”, Transportation Research Part E, Vol.42, Issue.4, pp.272-292.
19. Geraghty, M.K. and Johnson, E. (1997), “Revenue management saves National Car Rental”, Interfaces, Vol.27, Issue.1, pp.107–127.
20. GONZÁLEZ‐SAVIGNAT, M. (2004), “Will the High-speed Train Compete against the Private Vehicle?”, Transport Reviews, Vol.24, Issue.3, pp.293-316.
21. Givoni, M. (2006), “Development and Impact of the Modern High-speed Train: A Review”, Transport Reviews, Vol.26, Issue.5, pp.593-611.
22. Givoni, M. and Banister, D. (2006), “Airline and railway integration”, Transport Policy, Vol.13, Issue.5, pp.386-397.
23. Hirschman, E. C. (1985), Cognitive processes in Experiental Consumer Behavior, Jai Press, Inc.
24. Hugstand, P., Taylor, J. W. and Bruce, G. D. (1987), “The Effects of Social Risk on Consumer Information Search”, Journal of Service Marketing, Vol.1, pp.47-52.
25. Johansson, M. V., Heldt, T. and Johansson, P. (2006), “The effects of attitudes and personality traits on mode choice”, Transportation Research Part A: Policy and Practice, Vol.40, Issue.6, pp.507-525.
26. Houston, M. J. and Rothchild, M. L. (1978),“Conceptual and Methodological Perspectives in Involvement”, Research Frontiers in Marketing: Dialogues and Direction, Jain, S. (Ed.), Chicago American Marketing Association, Chicago, pp. 184-187.
27. Hensher, D. A. (1997), “A Practical Approach to Identifying the Market Potential for Hifh Speed Rail: A Case Study in the Sydney-Canberra Corridor”, Transportation Research Part A, Vol.31, Issue.6, pp.431-446.
28. Julian, P., Eleftherios, L. and Ip, C. (2006), “Vehicle fleet planning in the car rental industry”, Journal of Revenue and Pricing Management, Vol.5, Issue.3, pp.221-236.
29. Kroes, E. P. and Sheldon, R. J.(1986) “The Use of Attitude Models and Stated Preference Models in Practical Transport Analysis”, Behavioural Research for Transport Policy, pp. 307-326.
30. Kotler, Philip.(2002), Marketing Management, McGraw Hill: New Delhi.
31. Kuppam, A. R. and Pendyala, R. M. (2001), “A structural equations analysis of commuters’ activity and travel patterns”, Transportation, Vol.28, Issue.1, pp.33-54.
32. Kim, S., Ulfarsson, G. F. and Hennessy, J. T. (2007), “Analysis of light rail rider travel behavior: Impacts of individual, built environment, and crime characteristics on transit access”, Transportation Research Part A, Vol.41, Issue.6, pp.511-522.
33. Louviere, J. J. (1979), “Attitudes, Attitudinal Measurement and the Relationship between Attitudes and Behavior”, Behavioural Travel Modeling, ed. By Hensher, D. A. and Stopher, P. R., Croom Helm, London, pp.782-794.
34. Laurent, G. and Kapferer, J. N. (1985), “Measuring Consumer Behavior Profile”, Journal of Marketing Research, Vol. 22, pp.41-53.
35. Lehitnen, U. and Lehitnen, J. R. (1991), “Two approaches to service quality dimensions”, The Service Industries Journal, Vol.11, Issue.3, pp.287-303.
36. Louviere, J. J., Hensher, D.A. and Swait, J. D. (2000), Stated Choice Methods: Analysis and Application. Trumpington Street, Cambridge.
37. Murpfy, P. E. and Enis, B. M. (1985), “Classifying Products Strategically”, Journal of Marketing, Vol.5, Issue.3, .24-42.
38. Mourali, M., Laroche, M. and Pons, F. (2005), “Antecedents of Consumer Relative Preference for Interpersonal Information Sources in Pre-Purchase Search”, Journal of Consumer Behavior, Vol.4, Issue.5, pp.307-318.
39. Ortuzar, J. and Willumsen, L. G. (1990), “A Flexible Approach to Long Range Transport Planning”, Urban Transport in Developing Countries. Paris, France: CODATU, pp.893-906.
40. Ortuzar, J. de D. and Simonetti, C. (2008), “Modelling the demand for medium distance air travel with the mixed data estimation method”, Journal of Air Transportation Management, Vol.14, Issue.6 ,pp.297-303.
41. Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1985), “A Conceptual Model of Service Quality and its Implications for Future Research”, Journal of Marketing, Vol.49, pp.41-50.
42. Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1988), “SERVQUAL:A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality”, Journal of Retailing, Vol.64, Issue.1, pp.12-40.
43. Pearmain, D. and Swanson, J. (1991), “Stated Preference techniques: a guide to practice”, second edition, New York: Steer Davies Gleave.
44. Palma, A. and Rochat, D. (2000), “Mode Choice for Trips to Work in Geneca: an Empirical Analysis”, Journal of Transport Geography, Vol.8, Issue.1, pp.43-51.
45. Pels, E., Nijkamp, P. and Rietveld, P. (2003), “Access to and Competition between Airports: A case Study for the San Francisci Bay Area”, Transportation Research Part A, Vol. 37, Issue.1, pp.71-83.
46. Parkany, E., Gallagher, R. and Viveiros, P..(2004), “Are Attitude Important in Travel Choices”, Transportation Research Board Annual Meeting in January 2004 and to be published in Transportation Research Record, 2004.
47. Park, Y. and Ha, HK. (2006), “Analysis of the impact of high-speed railroal service on air transport demand”, Transportation Research Part E, Vol.42, Issue.2, pp.95-104.
48. Preston, J. and Wall, G. (2008), “The Ex-ante and Ex-post Economic and Social Impacts of the Introduction of High-speed Trains in South East England”, Planning, Practice & Research, Vol.23, Issue.3, pp.403–422.
49. Prato, C .G., Bekhor, S., Pronello, C. (2012), “Latent variables and route choice behavior”, Transportation, Vol.39, Issue.2, pp.299-319.
50. Robledo, M. A. (2001), “Measuring and managing service quality: integrating customer expectations”, Managing Service Quality, Vol.11, Issue.1, pp.22-31.
51. Roman, C., Espino, R. and Martin, J. C. (2007), “Competition of high-speed train with air transport: The case of Madrid-Barcelona”, Journal of Air Transport Management, Vol.13, Issue.5, pp.277-284.
52. Schmidt, J. B. and Spreng, R. A. (1996), “A proposed model of external consumer information search, Journal of the Academy of Marketing Science, Vol.24, Issue.3, pp.246-256.
53. Schmitt, B. (1999), “Experiential Marketing”, Journal of Marketing Management, Vol.15, Issue.1, pp.53-67.
54. Savignat, G. M. (2004), “Will the High-speed Train Compete against the Private Vehicle”, Transportation Reviews, Vol.24, Issue.3, pp.293-316.
55. Taylor, S. (1994), “Waiting for service: The relationship between delays and evaluations of service”, Journal of Marketing, Vol.58, pp56-69.
56. Walker, J. and Ben-Akiva, M. (2002), “Generalized random utility model”, Mathematical Social Sciences, Vol.43, Issue.2, pp.303-343.
57. Yang, Y., Jin, W. and Hao, X. (2008), “Car Rental Logistics Problem: A Review of Literature”, IEEE International Conference on Service Operations and Logistics, and Informatics. IEEE/SOLI, pp.2815-2819.
58. Yang, C. W. and Sung, Y. C. (2010), “Constructing a mixed-logit model with market positioning to analyze the effects of new mode introduction”, Journal of Transport Geography, Vol.18, Issue.1, pp.175-182.
59. Zaichkowshy, J. L. (1985), “Measuring the Involvement Construct”, Journal of Consumer Research, Vol.12, pp. 341-352.
60. Zeithaml, V. A. (1988), “Consumer perceptions of price, quality
and value”, Journal of Marketing, Vol.52, pp28-32.
61. Zeitham, V. A. and Bithner, M. J. (2003), Service marleting: Integrating customer focus across the firm, 3rd edition, McGraw-Hill/Irwin: Boston.