隨著社會發展和進步，登山體驗逐漸成為國人喜好休閒運動活動，山林人口快速湧進，多半民眾為追隨秘境或跟風心態，自身未具備足夠風險意識、體能水準及應變能力，使山區意外事故頻傳，登山客於山野行進或遇緊急狀況不知如何應對，除了經驗不夠、當下情緒緊張、山野教育成效推動緩慢，也包含未充分規劃行前準備。行前安排是登山活動中極重要之環節，完善的行前準備透過收集與消化大量資訊，提升體驗安全性，大幅改善整體感受，然而，行前規劃所準備資訊是否於真實場域也確實需要？又或存在落差？於此了解資訊如何影響體驗之探究登山行前規劃所需資訊並驗證於真實場域是必要且重要的議題。
為了理解資訊需求於行前準備和實際體驗之差異，釐清資訊落差產生原因和資訊落差如何影響登山體驗，本研究以旅程地圖整體性的觀點，捕捉使用者在體驗各階段中，資訊需求是否存有差異，及於體驗中資訊需求存有差異的原因。透過邀請新手登山客進行登山體驗的行前規劃，同批人將實地走訪登山體驗，比較行前規劃和實地走訪之兩旅程地圖，分析體驗者在哪些資訊項目存在資訊落差，探究資訊落差產生原因和資訊落差對體驗的影響性和參與者感受度。利用李克特量表捕捉體驗者在各資訊落差項目上，對體驗的感受度及影響性，質性分析與進行後續討論。本研究預計產出資訊落差分類表格，及落差項目於體驗感受度和體驗影響性之迴歸散佈圖，就此探討各階段資訊需求是否存有差異，及於體驗中資訊需求存有差異之原因。

Mountaineering is gaining popularity among the Taiwanese people, but many lack the necessary skills to navigate mountainous areas safely, resulting in frequent accidents. This is due to a lack of risk awareness, physical fitness, and adaptability, as well as inadequate experience, emotional tension, ineffective mountain education, and insufficient pre-departure preparations. The importance of pre-departure preparations cannot be overstated in mountaineering activities. Effective planning can significantly enhance the safety of the experience and overall satisfaction by gathering and processing essential information. Nonetheless, the question of whether the information gathered before the trip is applicable in the real field remains unanswered. It is necessary to examine the impact of information on the experience, identify the necessary information for pre-departure preparations in mountaineering, and validate its relevance in the field.
To investigate the difference between information needs between pre-departure preparations and actual mountaineering experiences, as well as to elucidate the factors contributing to information gaps and their impact on the overall mountaineering experience, this study extends an invitation to both novice and experienced hikers from two distinct ethnic groups. The participants will engage in pre-trip planning activities and subsequently embark on the mountaineering expedition. By employing a journey map approach, we aim to identify variations in information needs among users at different stages of the experience. Additionally, we seek to uncover the underlying causes of information gaps and their influence on participants' perceptions. Through the utilization of information needs and information gap classification scatter diagrams, we intend to illustrate the relationship between gap items, experience sensitivity, and experience influence. This research will shed light on whether there are differences in information needs at different stages and the reasons for these differences in mountaineering experiences.

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