隨著人口與經濟活動的持續增長，聯合國於2015年發布2030永續發展目標(SDGs)，並預測至2030年，全球客運量與汽車數量將增長50%。為因應此趨勢，聯合國在SDGs提出，在2030年前提供所有人安全、負擔得起、便捷且永續的交通運輸系統，同時改善道路安全，並特別關注公共運輸的擴展，以滿足弱勢族群、婦女、兒童、身心障礙者及老年人的需求。
公車運輸作為公共運輸系統中最經濟且普及的方式，被視為成本效益最高和靈活性最高的公共運輸工具，僅需最少的投資即可開展新的路線和路網。傳統的公車路網設計往往依賴於設計者的經驗，缺乏一致性和可靠性，且大多數研究聚焦於技術層面，忽略了社會影響、外部成本及利害關係人的參與。
本研究以臺南市厝邊公車之利害關係人作為主要訪談對象，並採用協力治理與公民參與作為理論架構。透過半結構式深度訪談，了解「一起劃線，一起想」工作坊的背景與脈絡，探討公私部門與公民之間的互動機制。進一步利用主題分析法進行次類目與類目的整理，歸納公民參與模式對於公車路線設計的影響。
研究結果在Ansell和Gash所提出的協力治理框架基礎上，新增了六個關鍵發現。起始條件中的對事件的理解與官僚結構的限制；制度設計中的了解彼此角色與保持公正立場；協力過程認知共享中的公民權利認知，以及效益與成果中的確保利害關係人對成果的認同。
基於此，本研究建議公部門應明確界定工作坊的定位與應用時機，積極促進 利害關係人的參與，並將公民參與機制納入政策制定的主流。透過協力治理機制，可提升公共運輸政策的可行性與社會接受度，確保政策能更有效回應社會需求，並促進交通運輸系統的永續發展。

With the growing population and economic activities, the United Nations' 2030 Sustainable Development Goals (SDGs) project a 50% increase in global passenger travel and automobile numbers by 2030. To address this, the SDGs emphasize ensuring safe, affordable, and sustainable transportation, prioritizing public transit expansion for vulnerable groups.
Bus transit, as the most cost-effective and flexible public transportation mode, requires minimal investment to expand. However, traditional bus network design often lacks consistency and overlooks social impacts and stakeholder engagement.
This study examines stakeholders of the Tainan Community Bus, adopting collaborative governance and citizen participation as theoretical frameworks. Through semi-structured interviews and thematic analysis, it explores the "一起劃線，一起想" workshop’s role in shaping public-private-citizen interactions and its impact on bus route design.
Extending Ansell and Gash’s collaborative governance model, this study identifies six key findings, including bureaucratic constraints, role recognition, neutrality, citizen rights awareness, and stakeholder acceptance of outcomes.
This study recommends that public agencies clearly define workshops' roles and timing, actively engage stakeholders, and integrate citizen participation into policy-making. Strengthening collaborative governance can enhance the feasibility and public acceptance of transportation policies, contributing to sustainable urban mobility.

大台南公車. (2023). 旅遊與其他資訊. https://2384.tainan.gov.tw/newtnbusweb/index.html?Lang=cht
內政部營建署. (2018). 公共運輸場站周邊環境規劃設計. Retrieved from https://myway.cpami.gov.tw/wiki/wikiSession/901
交通部公路總局. (2022). 公路公共運輸計畫執行情形. Retrieved from https://www.thb.gov.tw/News_Download.aspx?n=544&sms=12823
交通部統計處. (2023). 111 年民眾日常使用運具狀況調查摘要分析. Retrieved from https://www.motc.gov.tw/ch/app/data/view?module=survey&id=56&serno=202304280009
行政院. (2012). 公民參與及政府治理. Retrieved from https://www.stat.gov.tw/public/Attachment/3101411270BYSDYTB1.pdf
行政院. (2022). 臺灣自願檢視報告. Retrieved from https://ncsd.ndc.gov.tw/Fore/Vhomefiles
林金定, 嚴嘉楓, & 陳美花. (2005). 質性研究方法：訪談模式與實施步驟分析 [Qualitative Research Method: Models and Steps of Interviewing]. 身心障礙研究季刊, 3(2), 122-136. https://doi.org/10.30072/jdr.200506.0005
侯俐安, & 侯勝宗. (2021). 體檢行的正義：聯合報系願景工程與大學如何翻轉偏鄉的移動困境. https://www.tsfts.org.tw/
陳育宏. (2017). 公民參與！以案例分析探討參與機制於爭議性土地開發之啟發－以市地重劃為例. Retrieved from https://www.rde.ntpc.gov.tw/userfiles/1160700/files/2.pdf
傅強, 曾佩如, & 朱珮芸. (2018). 市區公車減少排污因應對策之初探. https://www.iot.gov.tw/lp-1212-1.html
黃瑞琴. (2021). 質性教育研究方法. 心理.
新北市政府交通局. (2020). 新北市免費新巴士變革－轉型市區公車. https://www.tsfts.org.tw/
義守大學. (2023). 111年度臺南市市區公車營運與服務評鑑計畫. Retrieved from https://traffic.tainan.gov.tw/information/plans-reports-law/plans-research?pars=Report
萬文隆. (2004). 深度訪談在質性研究中的應用. 生活科技教育, 37(4), 17-23. https://doi.org/10.6232/lte.2004.37(4).4
臺南市公共運輸處. (2022). 台南市區公車路網重整 「厝邊公車」901、902首航，「都會公車」112年起上路. Retrieved from https://traffic-tsb.tainan.gov.tw/PTO/Announcement/C030001?ID=98e2ac2d-64cb-49bb-b1b9-4f3f2f3f7bb7&PageIndex=1&PageType=1
臺南市政府. (2021). 2021臺南市永續發展目標自願檢視報告. Retrieved from https://ncsd.ndc.gov.tw/Fore/VLRList
臺南市政府交通局. (2023). 為提升本市大眾運輸服務，公告開放本事1條市區公車路線，徵求有意願經營之業者參加評選。. Retrieved from https://w3fs.tainan.gov.tw/Download.ashx?u=LzAwMS9VcGxvYWQvMTAvcmVsZmlsZS8xNzI5OS84NTUwNjAxLzViZDgzNTgxLTM4YzMtNDdjYS1hYTZmLWRmYWEzYjAzM2QwNy5wZGY%3D&n=MTEyMDY1NzU5Ny5wZGY%3D
蔡俊傑, & 張瀚元. (2018). 研究新趨勢-三角檢證法與混合研究法. 體育學系系刊(17), 25-39.
蔡勝男. (2005). 公共行政治理模式的研究：歷史詮釋分析的觀點. https://www.yumpu.com/en/document/view/32892091/-
ACEA. (2022). Buses: what they are and why they are so important. https://www.acea.auto/fact/buses-what-they-are-and-why-they-are-so-important/
Agrawal, J., & Mathew, T. V. (2004). Transit route network design using parallel genetic algorithm. Journal of Computing in Civil Engineering, 18(3), 248-256. https://doi.org/10.1061/(ASCE)0887-3801(2004)18:3(248)
Ahern, Z., Paz, A., & Corry, P. (2022). Approximate multi-objective optimization for integrated bus route design and service frequency setting. Transportation Research Part B: Methodological, 155, 1-25. https://doi.org/10.1016/j.trb.2021.10.007
Al-Sharari, M. (2022). Assessing the public participation initiatives in the planning and delivery of the Amman Bus Rapid Transit project. Case Studies on Transport Policy, 10(2), 1314-1324. https://doi.org/10.1016/j.cstp.2022.04.018
Albalate, D., Bel, G., & Calzada, J. (2012). Governance and regulation of urban bus transportation: Using partial privatization to achieve the better of two worlds. Regulation & Governance, 6(1), 83-100. https://doi.org/10.1111/j.1748-5991.2011.01120.x
Amaral, M. (2008). Public vs private management of public utilities–The case of urban public transport in Europe. Research in Transportation Economics, 22(1), 85-90. https://doi.org/10.1016/j.retrec.2008.05.021
Anne, M. (2021). Better urban mobility playbook. https://www.uitp.org/publications/better-urban-mobility-playbook/
Ansell, C., Doberstein, C., Henderson, H., Siddiki, S., & ‘t Hart, P. (2020). Understanding inclusion in collaborative governance: a mixed methods approach. Policy and Society, 39(4), 570-591. https://doi.org/10.1080/14494035.2020.1785726
Ansell, C., & Gash, A. (2008). Collaborative governance in theory and practice. Journal of Public Administration Research and Theory, 18(4), 543-571. https://doi.org/10.1093/jopart/mum032
Arnstein, S. R. (1969). A ladder of citizen participation. Journal of the American Institute of planners, 35(4), 216-224. https://doi.org/10.1080/01944366908977225
Asplund, D., & Pyddoke, R. (2020). Optimal fares and frequencies for bus services in a small city. Research in Transportation Economics, 80, 100796. https://doi.org/10.1016/j.retrec.2019.100796
Bajwa, S. U., Kitchlew, N., Shahzad, K., & Rehman, K. U. (2018). Public–Private Partnership (PPP) as an interdependent form (I-Form) organization. International Journal of Public Administration, 41(11), 859-867. https://doi.org/10.1080/01900692.2017.1298610
Banister, D. (2005). Unsustainable transport: city transport in the new century. Taylor & Francis. https://doi.org/10.4324/9780203003886
Batory, A., & Svensson, S. (2019). The fuzzy concept of collaborative governance: A systematic review of the state of the art. Central European Journal of Public Policy, 13(2), 28-39. https://doi.org/10.2478/cejpp-2019-0008
Bherer, L., & Breux, S. (2012). The diversity of public participation tools: complementing or competing with one another? Canadian Journal of Political Science/Revue canadienne de science politique, 45(2), 379-403. https://doi.org/10.1017/S0008423912000376
Bishop, P., & Davis, G. (2002). Mapping public participation in policy choices. Australian journal of public administration, 61(1), 14-29. https://doi.org/10.1111/1467-8500.00255
Boitani, A., Nicolini, M., & Scarpa, C. (2013). Do competition and ownership matter? Evidence from local public transport in Europe. Applied Economics, 45(11), 1419-1434. https://doi.org/10.1080/00036846.2011.617702
Braun, V., & Clarke, V. (2021). Thematic Analysis - A Practical Guide. https://www.thematicanalysis.net/understanding-ta/
Bryson, J. M., Crosby, B. C., & Stone, M. M. (2006). The design and implementation of Cross‐Sector collaborations: Propositions from the literature. PUBLIC ADMINISTRATION REVIEW, 66, 44-55. https://doi.org/10.1111/j.1540-6210.2006.00665.x
Cain, B. E., Gerber, E. R., & Hui, I. (2021). Public perceptions of collaborative governance in transportation policy. Political Research Quarterly, 74(4), 899-912. https://doi.org/10.1177/1065912920943954
Callahan, K. (2002). The utilization and effectiveness of citizen advisory committees in the budget process of local governments. Journal of public budgeting, accounting & financial management, 14(2), 295-319. https://doi.org/10.1108/JPBAFM-14-02-2002-B007
Callahan, K. (2007). Citizen participation: Models and methods. International Journal of Public Administration, 30(11), 1179-1196. https://doi.org/10.1080/01900690701225366
Cartenì, A., D’Acierno, L., & Gallo, M. (2020). A rational decision-making process with public engagement for designing public transport services: A real case application in Italy. Sustainability, 12(16), 6303. https://doi.org/https://doi.org/10.3390/su12166303
Cascetta, E., & Pagliara, F. (2013). Public engagement for planning and designing transportation systems. Procedia-Social and Behavioral Sciences, 87, 103-116. https://doi.org/10.1016/j.sbspro.2013.10.597
Castleberry, A., & Nolen, A. (2018). Thematic analysis of qualitative research data: Is it as easy as it sounds? Currents in pharmacy teaching and learning, 10(6), 807-815.
Chen, X., & Wikstrom, N. (2009). A Governance Reform Proposal: Improving Bus Transit Operations in Los Angeles. International Journal of Public Administration, 32(10), 868-897. https://doi.org/10.1080/01900690903026026
Chen, Y., Bouferguene, A., Shen, Y., Yin, X., & Al-Hussein, M. (2020). Bilevel Decision-Support Model for Bus-Route Optimization and Accessibility Improvement for Seniors. Journal of Computing in Civil Engineering, 34(2), 04019057. https://doi.org/10.1061/(ASCE)CP.1943-5487.0000875
Clarke, V., & Braun, V. (2017). Thematic analysis. The journal of positive psychology, 12(3), 297-298.
Connor, D. M. (1988). A new ladder of citizen participation. National civic review, 77(3), 249-257. https://doi.org/10.1002/ncr.4100770309
Daniel, K., & World Bank. (2023). Worldwide Governance Indicators. Retrieved from http://info.worldbank.org/governance/wgi/#home
De Rus, G., & Nombela, G. (1997). Privatisation of urban bus services in Spain. Journal of transport economics and Policy, 115-129. https://doi.org//stable/20053722
Denzin, N. K. (2017). The research act: A theoretical introduction to sociological methods. Routledge. https://doi.org/10.4324/9781315134543
Emerson, K., Nabatchi, T., & Balogh, S. (2012). An integrative framework for collaborative governance. Journal of Public Administration Research and Theory, 22(1), 1-29. https://doi.org/10.1093/jopart/mur011
EPA. (2023). Public Participation Guide: Selecting the Right Level of Public Participation. Retrieved from https://www.epa.gov/international-cooperation/public-participation-guide-selecting-right-level-public-participation
European Commission. (2023). Social protection & social inclusion. Retrieved from https://ec.europa.eu/social/main.jsp?langId=en&catId=750
Filippini, M., & Prioni, P. (2003). The influence of ownership on the cost of bus service provision in Switzerland-an empirical illustration. Applied Economics, 35(6), 683-690. https://doi.org/10.1080/0003684032000056788
Fitriyani, E., & Suharto, D. G. (2021). Collaborative Governance Dalam Layanan Bus Rapid Transit Di Kota Surakarta Tahun 2010-2019: Studi Tentang Kegagalan Kolaborasi. Journal of Government and Politics (JGOP), 3(1), 66-82. https://doi.org/10.31764/jgop.v3i1.5355
Fukuyama, F. (2013). What is governance? Governance, 26(3), 347-368. https://doi.org/10.1111/gove.12035
Fung, A. (2015). Putting the public back into governance: The challenges of citizen participation and its future. PUBLIC ADMINISTRATION REVIEW, 75(4), 513-522. https://doi.org/10.1111/puar.12361
Gamarra, A. R., Lechón, Y., Vivanco, M. G., Theobald, M. R., Lago, C., Sánchez, E., Santiago, J. L., Garrido, J. L., Martín, F., & Gil, V. (2021). Avoided Mortality Associated with Improved Air Quality from an Increase in Renewable Energy in the Spanish Transport Sector: Use of Biofuels and the Adoption of the Electric Car. Atmosphere, 12(12), 1603. https://doi.org//10.3390/atmos12121603
Girth, A. M., Hefetz, A., Johnston, J. M., & Warner, M. E. (2012). Outsourcing public service delivery: Management responses in noncompetitive markets. PUBLIC ADMINISTRATION REVIEW, 72(6), 887-900. https://doi.org/10.1111/j.1540-6210.2012.02596.x
Global Governance Commission. (1995). Our Global Neighborhood. https://www.gdrc.org/u-gov/global-neighbourhood/chap1.htm
Guiver, J., Lumsdon, L., Weston, R., & Ferguson, M. (2007). Do buses help meet tourism objectives? The contribution and potential of scheduled buses in rural destination areas. Transport policy, 14(4), 275-282. https://doi.org/10.1016/j.tranpol.2007.02.006
HADI, D. U., Juwono, V., Building 2nd, M., Kampus, J. P. D. S. S., & Baru, U. (2020). Challenges of Implementation of a Collaborative Governance Model in Mass Rapid Transit Development in Jakarta.
He, S. Y., Thøgersen, J., Cheung, Y. H., & Alesia, H. (2020). Ageing in a transit-oriented city: Satisfaction with transport, social inclusion and wellbeing. Transport policy, 97, 85-94. https://doi.org/10.1016/j.tranpol.2020.06.016
Hrelja, R., Khan, J., & Pettersson, F. (2020). How to create efficient public transport systems? A systematic review of critical problems and approaches for addressing the problems. Transport policy, 98, 186-196. https://doi.org/10.1016/j.tranpol.2019.10.012
Hurlbert, M., & Gupta, J. (2015). The split ladder of participation: A diagnostic, strategic, and evaluation tool to assess when participation is necessary. Environmental Science & Policy, 50, 100-113. https://doi.org/10.1016/j.envsci.2015.01.011
Huther, J., & Shah, A. (2005). A simple measure of good governance. Public services delivery, 39.
IAP2. (2007). 3 Pillars for Effective Public Participation. Retrieved from https://www.iap2.org/page/pillars
Kepaptsoglou, K., & Karlaftis, M. (2009). Transit route network design problem. Journal of transportation engineering, 135(8), 491-505. https://doi.org/10.1061/(ASCE)0733-947X(2009)135:8(49
Kim, K. S., Cheon, S.-h., & Lim, S.-j. (2011). Performance assessment of bus transport reform in Seoul. Transportation, 38, 719-735. https://doi.org/10.1007/s11116-011-9330-4
Kim, K. S., & Dickey, J. (2006). Role of urban governance in the process of bus system reform in Seoul. Habitat International, 30(4), 1035-1046. https://doi.org/10.1016/j.habitatint.2005.09.010
Kim, S. (2016). The workings of collaborative governance: Evaluating collaborative community-building initiatives in Korea. Urban studies, 53(16), 3547-3565. https://doi.org/10.1177/0042098015613235
King, C. S., Feltey, K. M., & Susel, B. O. N. (2015). The question of participation: Toward authentic public participation in public administration. In The age of direct citizen participation (pp. 383-400). Routledge.
Kübler, D. and Koch, P. (2008) . Re-scaling Network Governance. The Evolution of Public Transport Management in Two Swiss Agglomerations. Flux, No 72-73(2), 108-119. https://shs.cairn.info/journal-flux1-2008-2-page-108?lang=en.
Lee, R., & Rivasplata, C. (2001). Metropolitan transportation planning in the 1990s: comparisons and contrasts in New Zealand, Chile and California. Transport policy, 8(1), 47-61. https://doi.org/10.1016/S0967-070X(00)00035-4
Lin, J.-J., & Wong, H.-I. (2014). Optimization of a feeder-bus route design by using a multiobjective programming approach. Transportation Planning and Technology, 37(5), 430-449. https://doi.org/10.1080/03081060.2014.912418
Lin, L.-T., Yeh, C.-F., Chen, S. C., & Huang, C.-C. (2017). Role of governance in the achievement of 20-fold increase in bus ridership–A case study of Taichung City. Transportation Research Part A: Policy and Practice, 98, 64-76. https://doi.org/10.1016/j.tra.2017.01.025
Mees, P. (2009). Transport for suburbia: beyond the automobile age. Earthscan.
Michels, A., & De Graaf, L. (2010). Examining citizen participation: Local participatory policy making and democracy. Local Government Studies, 36(4), 477-491. https://doi.org/10.1080/03003930.2010.494101
Miller, P., de Barros, A. G., Kattan, L., & Wirasinghe, S. (2016). Public transportation and sustainability: A review. KSCE Journal of Civil Engineering, 20(3), 1076-1083. https://doi.org/10.1007/s12205-016-0705-0
Miranda, R., & Lerner, A. (1995). Bureaucracy, Organizational Redundancy, and the Privatization of Public Services. PUBLIC ADMINISTRATION REVIEW, 55(2), 193-200. https://doi.org/10.2307/977185
Monno, V., & Khakee, A. (2012). Tokenism or political activism? Some reflections on participatory planning. International Planning Studies, 17(1), 85-101. https://doi.org/10.1080/13563475.2011.638181
Moynihan, D. P. (2003). Normative and instrumental perspectives on public participation: Citizen summits in Washington, DC. The American review of public administration, 33(2), 164-188. https://doi.org/10.1177/0275074003251379
Noy, C. (2008). Sampling knowledge: The hermeneutics of snowball sampling in qualitative research. International journal of social research methodology, 11(4), 327-344. https://doi.org/10.1080/13645570701401305
Pei, Y. L., Amekudzi, A. A., Meyer, M. D., Barrella, E. M., & Ross, C. L. (2010). Performance Measurement Frameworks and Development of Effective Sustainable Transport Strategies and Indicators. Transportation research record, 2163(1), 73-80. https://doi.org/10.3141/2163-08
Pereira, R. H., Schwanen, T., & Banister, D. (2017). Distributive justice and equity in transportation. Transport reviews, 37(2), 170-191. https://doi.org/10.1080/01441647.2016.1257660
Pomykala, A. (2018). Effectiveness of urban transport modes. MATEC web of conferences,
Reed, M. S. (2008). Stakeholder participation for environmental management: a literature review. Biological conservation, 141(10), 2417-2431. https://doi.org/10.1016/j.biocon.2008.07.014
Renn, O., Webler, T., & Wiedemann, P. (2013). Fairness and competence in citizen participation: Evaluating models for environmental discourse (Vol. 10). Springer Science & Business Media.
Roberts, N. (2004). Public deliberation in an age of direct citizen participation. The American review of public administration, 34(4), 315-353. https://doi.org/10.1177/0275074004269288
Rothstein, B. O., & Teorell, J. A. (2008). What is quality of government? A theory of impartial government institutions. Governance, 21(2), 165-190. https://doi.org/10.1111/j.1468-0491.2008.00391.x
Savage, I. (1993). Deregulation and privatization of Britain's local bus industry. Journal of Regulatory Economics, 5, 143-158. https://doi.org/10.1007/BF01065363
Stoker, G. (1998). Governance as theory: five propositions. International social science journal, 50(155), 17-28.
Tabti-Talamali, A., & Baouni, T. (2018). Public transportation in Algiers: Towards a new governance approach. Case Studies on Transport Policy, 6(4), 706-715. https://doi.org/10.1016/j.cstp.2018.08.009
Tritter, J. Q., & McCallum, A. (2006). The snakes and ladders of user involvement: moving beyond Arnstein. Health policy, 76(2), 156-168. https://doi.org/10.1016/j.healthpol.2005.05.008
Tsoi, K. H., Loo, B. P., Li, X., & Zhang, K. (2023). The co-benefits of electric mobility in reducing traffic noise and chemical air pollution: Insights from a transit-oriented city. Environment International, 108116. https://doi.org//10.1016/j.envint.2023.108116
UITP. (2023). PUBLIC TRANSPORT BENEFITS. https://ptbenefits.uitp.org/pt-benefits/
UN. (2015). Sustainable Development Goals. Retrieved from https://sdgs.un.org/goals
UN. (2019). The Sustainable Development Goals Report 2019. Retrieved from https://unstats.un.org/sdgs/report/2019/
UN. (2023). The Sustainable Development Goals Report 2023: Special Edition. Retrieved from https://unstats.un.org/sdgs/report/2023/
Veeneman, W. (2018). Developments in public transport governance in the Netherlands; the maturing of tendering. Research in Transportation Economics, 69, 227-234. https://doi.org/10.1016/j.retrec.2018.07.002
Veeneman, W., & van de Velde, D. (2014). Developments in public transport governance in the Netherlands: A brief history and recent developments. Research in Transportation Economics, 48, 41-47. https://doi.org/10.1016/j.retrec.2014.09.030
Wang, H., Mu, R., & Liu, W. (2018). Privatisation reversals of bus transport service: A case of Shanghai in China. Urban Policy and Research, 36(1), 63-78. https://doi.org/10.1080/08111146.2016.1221812
Wang, H., Warner, M. E., Tian, Y., & Zhu, D. (2014). Public owner with business delivery mode in China: case study of the Shanghai public bus system. Annals of public and cooperative economics, 85(1), 147-164. https://doi.org/10.1111/apce.12030
Wang, Y., & Zhong, H. (2023). Mitigation strategies for controlling urban particulate pollution from traffic congestion: Road expansion and road public transport. Journal of Environmental Management, 345, 118795. https://doi.org/10.1016/j.jenvman.2023.11879
White, P. R. (1997). What conclusions can be drawn about bus deregulation in Britain? Transport reviews, 17(1), 1-16. https://doi.org/10.1080/01441649708716965
Wollmann, H. (2012). Public services provision in European countries: from public/municipal to private sector—and back to municipal. The 22nd World Congress of IPSA, July,
Yang, K., & Callahan, K. (2007). Citizen involvement efforts and bureaucratic responsiveness: Participatory values, stakeholder pressures, and administrative practicality. PUBLIC ADMINISTRATION REVIEW, 67(2), 249-264. https://doi.org/10.1111/j.1540-6210.2007.00711.x
Yang, K., & Pandey, S. K. (2011). Further dissecting the black box of citizen participation: When does citizen involvement lead to good outcomes? PUBLIC ADMINISTRATION REVIEW, 71(6), 880-892. https://doi.org/10.1111/j.1540-6210.2011.02417.x
Zhang, C., Juan, Z., Lu, W., & Xiao, G. (2016). Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service. Transportation Research Part A: Policy and Practice, 94, 129-148. https://doi.org/10.1016/j.tra.2016.09.007
Zhang, C., Xiao, G., Liu, Y., & Yu, F. (2018). The relationship between organizational forms and the comprehensive effectiveness for public transport services in China? Transportation Research Part A: Policy and Practice, 118, 783-802. https://doi.org/10.1016/j.tra.2018.10.025
Zhang, L., Yuan, J., Gao, X., & Jiang, D. (2021). Public transportation development decision-making under public participation: A large-scale group decision-making method based on fuzzy preference relations. Technological Forecasting and Social Change, 172, 121020. https://doi.org/10.1016/j.techfore.2021.121020