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研究生: 陳慶駿
Chen, Ching-Jiun
論文名稱: 探討薪資制度滿意度、公平認知與工作投入關係- 以某鋼鐵廠為例
Exploring the relationship among salary satisfaction, justice perception, and job engagement – an example of a steel corporation.
指導教授: 鄭詩瑜
Cheng, Shih-Yu
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業與資訊管理學系碩士在職專班
Department of Industrial and Information Management (on the job class)
論文出版年: 2013
畢業學年度: 101
語文別: 中文
論文頁數: 91
中文關鍵詞: 薪酬制度分配公平工作投入
外文關鍵詞: Salary design, Distributive justice, Job engagement
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  • 薪酬除保障員工生活外,亦有提升工作士氣、增強凝聚力等激勵之作用;當員工產生不公平的認知時將會降低往後的工作投入。就組織利益的角度而言,員工工作投入(Job Engagement)對員工績效、離職率等方面有明顯的影響;對員工個體而言,亦可藉由工作投入讓他們在工作中找到自我與工作滿足感。本研究旨在探討個案公司內員工之工作投入是否會受到薪資滿意度與公平認知之影響。

    研究對象為某鋼鐵廠內的員工,以隨機抽樣並採配對問卷的方式發放問卷,共得到323份有效問卷;再經由敘述性統計、信效度分析及階層迴歸分析進行分析,得出「薪資設計滿意度」對「工作投入」效果顯著,但其中激勵原則及屬人原則對「工作投入」效果不顯著,故建議加強公司獎優汰劣的風氣;「內部公平認知」對「工作投入」效果不顯著且「薪資設計滿意度」亦不會藉由「內部公平認知」而對「工作投入」有影響,故後續建議繼續探討其他如程序公平、互動公平、人際關係、企業文化及企業精神、領導風格、自我實現、員工向心力…等因素;「外部公平認知」及「分配公平認知」對「工作投入」效果顯著且員工可藉由「外部公平認知」及「分配公平認知」做為中介因子,而對「工作投入」有正面影響,但研究結果亦發現年資較長(薪水高)者對於工作較為不投入,故後續建議可依年資或薪水高低拆分群組,分別探討員工是否可依其他不同的激勵方式來影響其工作投入,以增加員工在工作上的投入程度並供日後相關管理決策及學者研究方向之參考。

    Salary can not only guarantee employees' lives, but also promote morale, enhance cohesion of incentives. Employees reduce their job engagement when they feel injustice. From the interests of the organization's perspective, job engagement has a significant impact on employee performance, turnover rate and other aspects. From the employees’ perspective, they can get job satisfaction by finding themselves at work. The purpose of the study is to investigate if different salary satisfaction and distributive justice would affect employees' job engagement.
    This study takes a random sample and paired questionnaires collected from employees of a steel plant, and get 323 valid questionnaires. Through the descriptive statistics, reliability, validity analysis and hierarchy regression analysis, the results show salary satisfaction has significant effect on job engagement, but the incentive and experience principle has no significant on job engagement. Therefore, the study suggests the company award superior and eliminate the inferior. On the other sides, the internal justice has no significant effect on job engagement, and salary satisfaction shows no significant effect on job engagement via internal justice as intermediary factor. Therefore, the study suggests future researcher to explore if other factors such as the progress justice, interactive justice, relationships, corporate culture and entrepreneurial spirit, leadership style, self-fulfillment will affect job engagement. At the end, although external justice and distributive justice have significant effect on job engagement and salary satisfaction shows significant effect on job engagement via them as intermediary factor, but the study also indicates that the senior employees have less job engagement. Therefore, the study suggests future researcher to investigate if employees with different seniority levels will have higher job engagement in different incentives ways, so that more research reference can help the company sustain operation, to sustain operation, make decision of management and make contribute to human resources management.

    摘要 I Abstract II 誌謝 IV 目錄 V 表目錄 VIII 圖目錄 X 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 2 第三節 研究範圍和限制 2 第四節 研究流程與架構 3 第二章 文獻探討 5 第一節 薪資設計滿意度 5 2.1.1薪資定義 5 2.1.2薪資設計的基本原則 6 2.1.3影響薪資設計的因素 7 第二節 分配公平(Distributive Justice) 10 2.2.1分配公平 10 2.2.2影響分配公平的因素 12 第三節 工作投入(Job Engagement) 14 2.3.1工作投入的演變 14 2.3.2工作涉入的內涵 14 2.3.3工作投入的內涵 15 2.3.4工作投入的測量 17 2.3.5影響工作投入的因素 19 第三章 研究方法 23 第一節 研究架構 23 第二節 研究假設 25 第三節 資料蒐集 32 3.3.1問卷設計 32 3.3.1.1個人基本資料 33 3.3.1.2薪給設計滿意度 34 3.3.1.3公平認知 36 3.3.1.4工作投入 37 3.3.2抽樣對象與樣本大小 37 3.3.2.1個案公司介紹 38 3.3.3問卷前測 38 3.3.4問卷發放方式 40 第四節 分析方法 41 3.4.1敘述性統計分析 41 3.4.2信度檢定 41 3.4.3效度分析 42 3.4.4階層迴歸分析(Hierarchical Regression Analysis) 42 第四章 研究結果 44 第一節 信效度分析結果 44 4.1.1研究變項之常態性檢定 44 4.1.2相關性分析 46 4.1.3信度及效度驗證 48 第二節 敘述性統計分析結果 52 4.2.1基本資料分析 52 4.2.2各變項分析 53 第三節 假設驗證 55 4.3.1「薪資設計滿意度」對「工作投入」有正向影響 (假設一) 55 4.3.2「薪資設計滿意度」對「分配公平認知」有正向影響 (假設二) 57 4.3.3「分配公平認知」對「工作投入」有正向影響 (假設三) 61 4.3.4 「薪資設計滿意度」會藉由「分配公平認知」,對「工作投入」產生正向影響 (假設四) 61 4.3.5 假設小結 64 第四節 階層迴歸分析結果探討 67 4.4.1「個人特徵」及各構面關係之探討 67 4.4.2「薪資設計滿意度」及「工作投入」關係之探討 68 4.4.3「薪資設計滿意度」及「分配公平認知」關係之探討 68 4.4.4「分配公平認知」及「工作投入」關係之探討 68 4.4.5 「薪資設計滿意度」、「分配公平認知」及「工作投入」關係之探討 69 第五章 結論與建議 70 第一節 研究結論 70 5.1.1 「薪資設計滿意度」對於「工作投入」之影響 70 5.1.2 「薪資設計滿意度」對於「分配公平」之影響 71 5.1.3 「分配公平」對於「工作投入」之影響 71 5.1.4 以「分配公平認知」為中介因子對「薪資設計滿意度」與「工作投入」關係之探討 72 第二節 管理意涵 72 第三節 研究限制與未來研究建議 77 5.3.1 研究限制 77 5.3.2 未來研究建議 78 參考文獻 80 附錄一 87 附錄二 91

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