The purpose of this study is to know the impact of HRM practices on service climate, turnover intention and job satisfaction influencing service quality among cruise line employees. The study was conducted among the cruise line employees of a cruise ship of a leading cruise lines located in North America. Despite extensive research on service quality, very little research has been carried out to know the service quality prevailing in cruise lines. The study found that there is positive and significant impact of HRM practices on service climate and job satisfaction. It has also been found that HRM practices are negatively related to turnover intention of the employees. From the findings, it may also be concluded that service climate and job satisfaction is showing positive effect on service quality where as turnover intention is having negative impact on service quality. Main implication of the research outcome is that cruise authorities should take utmost care in retaining the work force through some clear and distinct career development programs, for maintaining and enhancing the service quality of the cruise ship.

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