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研究生: 沈佳薇
Shen, Jia-Wei
論文名稱: 利用績效指標與眼動資訊探討在平板電腦之最佳回饋模式-以打字工作為例
Investigation of multimodal feedback for tablet in typing activities using usability metrics
指導教授: 林明毅
Lin, Ming-I
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理研究所
Institute of Information Management
論文出版年: 2013
畢業學年度: 101
語文別: 中文
論文頁數: 93
中文關鍵詞: 平板電腦虛擬鍵盤回饋模式眼動儀
外文關鍵詞: tablet PC, virtual keyboard, feedback, eyetracking
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  • 科技日新月異,觸控面板成為行動裝置的新寵兒,其中又以平板電腦堪稱應用的翹楚,IDC市場研究公司在五月預計今年全球平板電腦總銷售量成長58.7%達到2億2千多萬台,且平板電腦的市場需求將會超越筆記型電腦。如此普及的情形,對於如何增加文字輸入績效也在人機互動領域上產生新的議題。
    因此,本研究目的在於以人因工程的角度,探討在常見的使用姿勢下(標準打字姿勢與膝上打字姿勢)與平板電腦的互動情形。利用在虛擬鍵盤進行不同打字回饋模式的設計(視覺、聽覺與觸覺回饋),評估是否可以經由附加回饋模式的方式來提升平板電腦的易用性,改善使用者經驗。
    本實驗採隨機化完全區集及受測者間的實驗設計,實驗變數為「回饋模式」與「打字姿勢」,共有8種模式兩種打字姿勢。受測對象為年齡介於20-35歲,符合視力、聽力及英文打字能力標準共16人,每位受測者須針對不同回饋模式進行10分鐘看文章打字作業,透過記錄與比較在各任務進行中之打字績效指標與眼動資訊的變化,並配合階段任務後受測者所填寫的客觀問卷(NASA_TLX 心智負荷問卷、SUS易用性問卷)結果來進行多面向之綜合評估。
    研究結果顯示,回饋模式的顯示方式,對於打字績效指標、眼動資訊與易用性指標有顯著性的影響,以總體而言,附加聽覺回饋的虛擬鍵盤,在打字績效的停置時間與準確都以及使用性主觀性指標上都有較好的表現;附加觸覺回饋的鍵盤在反應時間與按鍵位置上也有較好的績效但在停置時間與使用性主觀指標卻有較差的表現,此外,研究結果也顯示,回饋模式比較容易在主觀性指標上有顯著的差異,因此推論回饋模式在對於使用經驗上比起對實際作業績效有較大的改善或轉變。

    Tablet PC is expected to become the next generation of new computer and information technology products. Its prevalence brings new changes to industrial ecology, consumer habits and human-computer interaction. It has been showed in several consumer market surveys that the current generations of Tablet PC trends to produce unpleasant user experiences during conventional typing activities.
    Therefore, the purpose of this study was to explore the interaction between user and Tablet PC during text-entry tasks withtwo common postures (desk posture and lap posture). Eight different types of the feedback design for virtual keyboard (non, visual, auditory, tactile, visual plus auditory, visual plus tactile, auditory plus tactile, visual plus auditory and tactile ) were evaluated with respect to the performance and usability. Typing performance matrices and self-perceived evaluations were recorded, along with eyetracking signals.
    The results showed that the feedback design has significant impacts on typing performance, eye movement and subjective perceived preferances. Overall, auditory feedback is better in terms of typing performance and subjective perceived preferances, so the tactile feedback enhance the accuracy pressing location, but has worse results in most performance related metrices compared to its auditory couterpart. Furthermore, the difference in feedback design trend to be easilerly sperated based on preference compared with the results from objective performance.The situation is an interesting observation could mean adequate feedback design can improve overall user experience instead of limiting to real typing result.

    摘要 I Abstract II 誌謝 III 第一章 緒論 1 1.1 研究背景與動機 1 1.2 研究目的 3 1.3研究範圍與限制 3 1.4 研究流程與架構 4 第二章 文獻探討 6 2.1 易用性 6 2.1.1 易用性之定義: 6 2.1.2 易用性之目標 7 2.1.3 易用性之檢測 8 2.2 回饋 8 2.2.1 視覺回饋 8 2.2.2 聽覺回饋 9 2.2.3 觸覺回饋 9 2.2.4 多聯式回饋 9 2.3 眼動追蹤技術 10 2.3.1 歷史沿革 10 2.3.2 眼球追蹤技術應用領域 10 2.3.3 原理與測量方法 11 2.3.4 視覺行為 14 2.3.5 認知模型 15 2.3.6 眼動指標 16 第三章 研究方法與工具 19 3.1 實驗設計 19 3.1.1 自變項 (Independent variables) 20 3.1.2 依變項 (Dependent variables) 23 3.2 研究對象 24 3.3 實驗設備 25 3.4 徵選受試者流程 27 3.5 實驗流程 30 3.6實驗軟體介紹 32 3.7 收集資料後處理 34 3.7.1打字績效指標 34 3.7.2 使用性主觀指標 36 3.7.3眼動指標 38 3.8 統計分析 38 第四章 結果 39 4.1受試者基本資料 39 4.2打字績效指標分析結果 40 4.2.1 速度 40 4.2.2 停置時間 41 4.2.3 反應時間 41 4.2.4 間隔時間 42 4.2.5 按鍵位置 46 4.3眼動指標 48 4.3.1 注視時間 48 4.3.2 注視次數 49 4.3.3 回視次數 52 4.4 使用性主觀指標分析結果 53 4.4.1 NASA_TLX心智量表 53 4.4.2 易用性量表 57 4.4.3 感官量表 61 4.5分析小結 69 第五章 討論 71 5.1打字績效指標探討 71 5.2 眼動指標探討 72 5.3使用性主觀探討 72 5.3.2 SUS易用性量表 73 5.3.3 感知問卷 73 第六章 結論與建議 75 參考文獻 76 附錄一 北歐肌肉骨骼問卷調查表 80 附錄二 受試者同意書 88 附錄三 NASA-TLX問卷 90 附錄四 易用性量表 92 附錄五 感知量表 93

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