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研究生: 龔芳儀
Kung, Fang-i
論文名稱: 技術知識、市場知識與新產品發展績效之關聯性研究
A Study of the Relationship among Technologial Knowledge, Market Knowledge, and New Product Development Performance
指導教授: 史習安
Shih, Hsi-an
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2009
畢業學年度: 97
語文別: 中文
論文頁數: 104
中文關鍵詞: 技術知識突破式創新產品績效新產品發展績效結果控制市場知識行為控制
外文關鍵詞: Market knowledge, Technology knowledge, Radical innovation, New product development, Behavior control, Outcome control
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  • 本研究嘗試了解,當新產品發展團隊執行新產品發展過程中,所含有的技術知識、市場知識對於新產品發展績效之影響;進而探討若新產品發展團隊同時結合技術知識與市場知識的程度越高,是否能有助於新產品發展之績效。最後,將管理控制視為調節角色,當新產品發展團隊進行產品研發時,若對團隊進行之管理方式包含行為控制與結果控制,則其分別對於技術知識與新產品績效、市場知識與新產品發展績效所產生之調節關係。
    本研究以中華民國證券交易所「公開上市上櫃」的高科技公司作為本研究之主要樣本來源,並透過台灣專利局之公告本研究鎖定在近三年內曾發表創新產品之公司企業,總計380家。設計A、B兩份為卷,以郵寄與電子郵件的方式發放問卷,問卷回收率為14%。並藉由層級回歸分析對於本研究所提出的假設進行驗證,分析結果如下:
    (一) 團隊之技術知識越高,則新產品之市場表現與突破式創新產品績效越高。
    (二) 團隊之市場知識越高,則新產品之市場表現與突破式創新產品績效越高。
    (三) 團隊若結合技術知識與市場知識之程度越高,則新產品之市場表現與突破式創新產品績效越高。
    (四) 行為控制對於技術知識與突破式創新產品績效之間,具有正向調節效果。
    (五) 結果控制對於技術知識與突破式創新產品績效之間,具有正向調節效果。
    本研究之貢獻分述如下。首先,本研究首篇以量化的方式驗證當團隊結合技術知識與市場知識,對於新產品發展之市場表現有正向的關係,亦有助於突破式創新產品之績效;而當新產品發展團隊在執行突破式創新產品發展時,對團隊採用行為控制及結果控制等管理方式,都能正向調節技術知識與突破式創新產品間之關係。

    There are amount of literatures put focus merely on technological or market knowledge to understand the influence on new product performance. The purpose of this research is to bring more clear insights into the effect of the new product development team’s knowledge on new product development performance. Meanwhile, it also investigates the moderating role of behavior control and outcome control.
    The research is performed through the questionnaire survey to the subjects of electronic companies in Taiwan with two versions of questionnaires: the team leader version and the team member version. The final return rate is 14%.
    The conclusions are as follows. First of all, there is the positive relationship between technological knowledge and new product development performance. Secondly, market knowledge is positively associated with new product development performance. What the most important of all is that combining technological knowledge with market knowledge would significantly influence the outcome of new product performance. It is also found that, control mode including behavior control and outcome control that positively moderate the relationship between technological knowledge and radical innovation performance.
    According to the research findings as stated above, the study’s most significant contribution is that it is the first empirical research to propose the combination of new product development team’s knowledge on technological and market would be positively related to both new product market performance and radical innovation. It is also the first research to have treated control mode as the moderator and have demonstrated that the moderating effect does exist on the relationship between technological knowledge and radical innovation performance.

    第一章 緒論 ----------------------------------------------------------------------------------------- 1 第一節 研究背景與動機 ------------------------------------------------------------------- 1 第二節 研究目的 ---------------------------------------------------------------------------- 6 第三節 章節架構 ---------------------------------------------------------------------------- 6 第二章 文獻探討 ------------------------------------------------------------------------------------ 8 第一節 新產品發展績效 ------------------------------------------------------------------- 8 一、新產品定義 ------------------------------------------------------------------ 8 二、新產品發展之重要性 ---------------------------------------------------- 10 三、新產品發展績效之衡量構面 ------------------------------------------- 12 第二節 團隊擁有之技術、市場知識與新產品發展之績效 ------------------------ 14 一、技術知識與新產品發展績效 ------------------------------------------- 15 二、市場知識與新產品發展績效 ------------------------------------------- 18 三、結合技術知識與市場知識對於新產品發展績效 -------------------- 21 第三節 控制模式、技術知識、市場知識與新產品發展績效之關係 ------------ 24 一、管理控制模式 ------------------------------------------------------------- 24 二、以行為控制調節技術與市場知識對新產品發展績效之影響 ----- 25 三、以結果控制調節技術與市場知識對新產品發展績效之影響 ----- 27 第三章 研究方法 ---------------------------------------------------------------------------------- 30 第一節 研究架構 -------------------------------------------------------------------------- 31 第二節 研究假設 -------------------------------------------------------------------------- 32 一、新產品發展團隊所擁有之知識與新產品發展績效之關係 -------- 32 二、藉由對新產品發展團隊的開發過程進行控制,對於新產品發展績 效的調節關係 ------------------------------------------------------------- 33 第三節 研究變數 -------------------------------------------------------------------------- 34 一、新產品發展績效 ---------------------------------------------------------- 34 二、技術知識 ------------------------------------------------------------------- 35 三、市場知識 ------------------------------------------------------------------- 36 四、行為控制 ------------------------------------------------------------------- 36 五、結果控制 ------------------------------------------------------------------- 37 六、控制變數 ------------------------------------------------------------------- 37 第四節 問卷設計 -------------------------------------------------------------------------- 38 一、新產品發展績效 ---------------------------------------------------------- 38 二、技術知識 ------------------------------------------------------------------- 39 三、市場知識 ------------------------------------------------------------------- 40 四、行為控制 ------------------------------------------------------------------- 42 五、結果控制 ------------------------------------------------------------------- 43 六、控制變數 ------------------------------------------------------------------- 45 第五節 抽樣方法與資料收集------------------------------------------------------------ 46 一、研究對象與樣本來源 ---------------------------------------------------- 46 二、問卷發放與回收情形 ---------------------------------------------------- 46 三、無反應偏差檢定(Non-Response Bias) --------------------------------- 47 四、共同方法變異 (common method, CMV)------------------------------ 48 第六節 資料分析方法 -------------------------------------------------------------------- 49 一、敘述性統計分析 ---------------------------------------------------------- 49 二、因素分析 ------------------------------------------------------------------- 49 三、信度分析 ------------------------------------------------------------------- 49 四、建構效度分析 ------------------------------------------------------------- 50 五、相關性分析 ---------------------------------------------------------------- 50 六、層級迴歸分析 ------------------------------------------------------------- 50 第四章 實證分析結果 ---------------------------------------------------------------------------- 51 第一節 樣本資料分析 -------------------------------------------------------------------- 51 一、公司員工總人數 ---------------------------------------------------------- 51 二、團隊人數 ------------------------------------------------------------------- 52 三、新產品發展團隊資金預算程度 ---------------------------------------- 52 四、新產品發展團隊主管年資 ---------------------------------------------- 53 五、新產品發展團隊主管之教育程度 ------------------------------------- 53 第二節 變數之轉換及計算方式 --------------------------------------------------------- 54 第三節 信度分析 -------------------------------------------------------------------------- 55 一、新產品發展績效 ---------------------------------------------------------- 55 二、技術知識 ------------------------------------------------------------------- 56 三、市場知識 ------------------------------------------------------------------- 57 五、結果控制 ------------------------------------------------------------------- 59 第四節 建構效度分析 -------------------------------------------------------------------- 60 一、驗證性因素分析 ---------------------------------------------------------- 60 二、收斂效度分析 ------------------------------------------------------------- 60 三、區別效度分析 ------------------------------------------------------------- 63 第五節 相關性分析 ----------------------------------------------------------------------- 65 第六節 層級迴歸分析 -------------------------------------------------------------------- 67 一、依變數:新產品之市場表現 ------------------------------------------- 67 二、依變數:突破式創新 ---------------------------------------------------- 70 第七節 研究假設檢定之結果整理 ------------------------------------------------------ 76 第五章 結論與建議 ------------------------------------------------------------------------------- 78 第一節 研究結論 -------------------------------------------------------------------------- 78 一、技術知識與新產品發展績效 ------------------------------------------- 78 二、市場知識與新產品發展績效 ------------------------------------------- 79 三、結合技術知識、市場知識對於新產品發展績效之影響 ----------- 79 四、以行為控制做為知識與新產品發展績效之調節效果 -------------- 80 五、以結果控制做為知識與新產品發展績效之調節效果 -------------- 81 第二節 研究貢獻與限制 ----------------------------------------------------------------- 82 一、研究貢獻 ------------------------------------------------------------------- 82 二、研究限制 ------------------------------------------------------------------- 83 第三節 研究建議 -------------------------------------------------------------------------- 84 一、對後續研究之建議 ------------------------------------------------------- 85 二、對實務界之建議 ---------------------------------------------------------- 86 參考文獻 -------------------------------------------------------------------------------------------- 88 附錄Ⅰ問卷A 附錄Ⅱ問卷B

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