| 研究生: |
李秋瑩 Lee, Chiu-Ying |
|---|---|
| 論文名稱: |
統一超商店長人格特質及自我導向學習
與工作績效關係之研究 A Study on the Relationships among Personality, Self-directed Learning and Job Performance: 7-ELEVEN Masters for Example |
| 指導教授: |
張海青
Chang, Hae-Ching |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 經營管理碩士學位學程(AMBA) Advanced Master of Business Administration (AMBA) |
| 論文出版年: | 2010 |
| 畢業學年度: | 98 |
| 語文別: | 中文 |
| 論文頁數: | 59 |
| 中文關鍵詞: | 工作績效 、五大人格特質 、自我導向學習傾向 |
| 外文關鍵詞: | Job Performance, Big-Five Personality, Self-Directed Learning |
| 相關次數: | 點閱:201 下載:0 |
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7-ELEVEN自1978年起,在台灣開始經營便利商店,經過三十多年的努力,以滿足消費者全方位需求的便利生活為目標。隨著7-ELEVEN加盟主的展店計畫,台灣地區約有四千八百家。由於加入連鎖加盟經營,不僅投資成本低、經營風險也低。對7-ELEVEN總部而言,加盟主合作前的遴選就相當重要。
諸多文獻中提到,人格特質對於員工的工作績效表現上佔有很重要的部份,它對於不同工作性質以及不同職業的工作績效,都會有顯著影響(Mount & Barrick,1998)。另外,根據鄧運林(1995)之研究,說明自我導向學習其實就是最好的成人教學模式。而自我導向學習與工作績效有正相關性(Paul & Donald,1992)(Yu,1998)。
本研究根據相關學術文獻所提出的理論基礎,針對雲嘉南地區所有的330位加盟店長作為普查研究對象,以 Big Five五大人格特質量表60題和自我學習導向量表(SDLRS)52題作為研究問卷,以統計分析7-ELEVEN店長五大人格特質及自我導向學習傾向與工作績效之相關性。研究結果發現7-ELEVEN店長,其五大人格特質中的親和性、正直勤勉性、情緒敏感性、外傾支配性與工作績效有顯著相關,其自我導向學習傾向的主動學習、獨立學習、效率學習、學習動機、創造學習與工作績效有顯著相關。
因此本研究建議7-ELEVEN總部,針對加盟店長的遴選條件篩選,可以優先考慮五大人格特質與自我導向學習傾向,以增加遴選加盟店長的精確性。
7-ELEVEN has been running its convenience store business since 1978. In the past 30-year effort, their goal is to meet consumers’ minds and bring more convenient life. With 7-ELEVEN franchise chain masters’ developing plan, there is over 4800 stores in Taiwan this year. People who join the chain can get not only lower investment cost; but also lower operational risk. From 7-ELEVEN’s view, choosing the suitable franchise chain master before the cooperation is very important.
A number of studies proved the important relation between personality and job performance. Results stated the true score correlations varied by occupational group and criterion type (Mount & Barrick, 1998). Furthermore, based on the Deng, Yun-Lin’s research, the self-directed learning model is not only best solution for the adult education but also revealed a positive relationship with job performance. (Paul & Donald,1992) (Yu,1998)。
The study uses the theories found in reference and takes the statistical analysis from 330 franchises of 7-ELEVEN chain stores in the districts of Yunlin, Chiayi, and Tainan. Using sixty items of big-five personality dimensions that we found the significant in agreeableness,conscientiousness,emotional stability and extraversion with their job performance, and using fifty-two items of self-directed learning model (SDLRS) that we found the significant in initiative learning,independent learning,efficient learning,learning motivation and creative learning with their job performance.
Due to high significant between big-five model and SDLRS with masters’ job performance, we suggest 7-ELEVEN can use these two models to choose suitable new franchise chain masters.
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校內:2020-12-31公開