資訊系統在企業當中的地位，已經從以往的選擇性角色漸次地跳脫成為企業活動當中不可或缺的要角。面臨激烈的競爭環境，企業莫不運用資訊科技、技術，改善其重要企業活動上的資料蒐集、資訊品質以及工作流程效率，以期獲得關鍵性成功因素。資訊系統已然成為左右企業績效的重要關鍵因素之一。企業應用資訊系統為避免系統問題致使企業蒙受損失，需要資訊人員對系統持續地進行監督及維護工作，使系統能在正常的狀況下穩定地運作；在面臨日益複雜的系統架構及應用下，資訊人員的負擔與責任日益加重，因此如何有效地協助資訊人員進行監督、維護系統便是一項重要的課題。本研究期望透過一個自動化、通用的監督學習機制，達到協助資訊人員監督維護系統的任務。本研究係運用代理人軟體架構，來形成對資訊系統溝通網路的建立，並擔任對系統進行持續性的監督工作，經由問題狀況的累積及蒐集，利用歸納學習的方法，自蒐集的資料當中發掘出解決問題相關的重要知識法則，配合對問題狀況的蒐集，透過配合度的評估方法，提出建議資訊人員對問題修復以及狀態維護的問題解決策略、方法。

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