本研究以服務主導邏輯的觀點來驗證長期照顧服務，特別是居家服務中，家庭照顧者在服務過程中與服務提供者互動程度、資訊搜尋與整合能力，與價值共創－滿意度之關係。

研究採問卷調查方式，以台南地區正在使用居家服務的家庭照顧者為研究對象，探討互動、資訊搜尋與整合、照顧專業知識與能力及價值共創－滿意度的四大構面。研究結果發現，家庭照顧者與服務提供者的互動程度、資訊搜尋與整合能力越高，對價值共創－滿意度也越高，符合服務主導邏輯下重視行為者間的參與互動與資源整合，進而影響價值共創。加入照顧者的專業知識與能力做為調節變項後，互動程度、資訊搜尋與整合能力對滿意度均未達顯著相關。

長期照顧服務中家庭照顧者與服務提供者已存有高程度互動，也具備一定程度資訊搜尋與整合能力，並反應在對價值共創－滿意度的表現上。讓所有利害關係人能實際參與長期照顧服務，是未來實務上可行的方向。

The purposes of this study are to verify the interaction between family caregivers and long-term care providers by the theory of service dominant logic, and how family caregivers gather and integrate the information resources to co-create value in the process of long-term care services.

The target people of this study are family caregivers who are using home care services. Four aspects are evaluated: (1) the interaction between family caregivers and long-term care providers, (2) information gathering and integration, (3) the knowledge and abilities in health care, and (4) value co-creation─satisfaction.

The results revealed that more interaction and higher information gathering and integration ability, correlated with higher satisfaction. However, the moderating effects of knowledge and abilities in health care are statistically non-significant in neither “interaction” nor “information gathering and integration” to satisfaction.

To conclude, more interaction and higher information gathering and integration will relate to higher satisfaction with value co-creation. The results conform to the concept of service dominant logic: actors create value by interactive communication and integration of resources.

第一部分 中文部分
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